Contracts & Billing

Resolved! Insternational Call Charges

Can someone advise me, please, if EE will spread the unexpected international call charges across the remaining months of my contract or set up a payment plan for me? I wasn’t aware the calls would cost this much, and I’d really appreciate some guida...

Resolved! Monthly rolling contract but paperwork says 24 months — advice needed

Hi,My EE contract ended and I contacted customer service because my number disappeared from the EE app.I was planning to move to a PAYG pack, but the agent offered me a monthly rolling contract at the same price as the PAYG pack.She advised that:it i...

Resolved! Late fee while server always down on payment date

The server seems to always be down on the 22nd, when I’m trying to make a payment. So the past couple of months, I’ve been charged with a late fee of up to 7 pounds. Is anyone also having this issue? 

Resolved! Customer loyalty

Existing customers are being robbed!!!I have multiple lines on my account and 2 are due for an upgrade.I tried to upgrade my phone to the Zfold7 to be told I would have to pay £450 upfront for this device.I then went online as a new customer to find ...

Resolved! Why will EE not provide VAT invoices to individuals who are vat registered

Resolved! Need to speak to someone urgently

Hi yes I need to speak to someone asap plz[Mod edit: add title]

Resolved! Billing

Hihow to get my bill ?