Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Paid My Watch Bail

Hi i already paid my Watch bail so want to do cancel my contract

Resolved! How to chat with customer service

How do I chat to we customer services [Mod edit: Title edited]

Resolved! Live chat contract

How can I get a copy of my previous contract?

Resolved! EE Broadband Billing and TV Upgrades

I was wondering whether anyone else has experienced the dreadful level of EE customer service that I've experienced.I placed my EE order for TV & Broadband in October 2024 (18 months ago) and after a couple of visits from Openreach engineers the serv...

Resolved! my mobile contract

Dear EE Customer Service, I am writing to raise a formal complaint regarding my mobile contract. Approximately four years ago, I entered into a 24-month contract with EE, which included a device repayment plan of £50 per month. As the 24-month period...

have sent my query to credit control

[Mod edit: add title]

Resolved! Re: EE ruined my credit score

Subject: Incorrect Default – Request for Removal Dear EE Credit Referrals Team, I am writing regarding the default recorded on my credit file for account reference [insert]. The default dated 05/09/2025 appears to be inaccurate. I did not recei...

Resolved! Change payment date

I'm trying to change my direct debit date to the 19th. It let's me select it and confirm but then says its not possible?

Resolved! EE Shop issues new sims and a new contract - I only asked to replace a lost SIM!

Hi all,I have quite the dilemma going on at the moment. I recently lost my iPhone and damaged my Apple Watch, so I went to a store to get a replacement SIM and requested to cancel the Apple Watch SIM as I had no intention of buying another one.A mont...

Resolved! Bill

Got a text saying got to pay so much by the 7th but its not allowing me to use the link although I am the bill payer and had to pay through calling but it mentions the full amount and not the hardship I had to flag so paid what I could is this suitab...