Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade

I'm looking to upgrade from sim only to phone contract, but I can't find the option anywhere, I don't know if im just been daft not been able to find it. Thanks

Trade in returned handset lost by Royal Mail

I recently upgraded my phone. Received the new handset no issues and then a couple of days later I returned my old phone in the returns pack that was sent out. Didn't think anything of it and have done this a few times over the years with no issues. ...

Resolved! paper bill

please cancel paper bill

Resolved! Moved from PAYG TO PAYM - No service

Hello, I moved from EEPAYG to PAYM last week, I rang on Friday and asked for my PAYG number to be moved to my monthly contract, this was actioned whilst I was on the phone. We’re 72 hours past and after numerous phone switching on and off, restarts, ...

Power of Attorney

Not happy with the service at EE. Just tried for the last hour to talk to somebody about registering as my Father in Laws power of attorney and they didn't have a clue. This website is now useless, it used to be easy to talk to someone online or via ...

Resolved! Mis- sold a tablet when upgrading, told it was free

Told the tablet was free but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet” . Before that they tried to sell me a sim. They to,d me these were the only ways to lower ...

Resolved! Recovering my personal number from a business contract

My Company first supplied me with a phone in 2017 and asked if I wanted a new number or use my personal number. At the time I never gave it any thought and opted for my own number. Fast forward to now, September 2025 and I am being made redundant and...

Resolved! Re: BAN spend?

yes i was just trying to upgrade and thay said to me i got a ban spend how can that be as was going to upgrade on line but nothing happend and that told me to ring billing so i will do tommorw as i need to know what's going on is this normal

Resolved! No internet something to do with billing

Woke up this morning no internet, I had set up a direct debit when I first took out broadband with EE it’s obviously failed at some point don’t know how as my phones and sims are through EE and paid with the same account. I’ve gone on and paid manual...

Resolved! Printing bills from December 2024 to date

How do I print out bills already paid please? All I get when I go to bills and payments is my payment history with a list of the totals for each month, but I need full invoices for my end of year accounts. Can anyone help please? Thanks(BTW I've gone...