Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extra chary

Why this month have I been charged extra !

Resolved! Billed more

Hello EE I will like to know why am billed 19.12 on my account while I was on 15 per month plan before 31st of March and it’s meant to only increase by 2.50 so why is my bill higher?

Resolved! Ending contract

My contract for my mobile ends on 20 September this year can I leave any earlier than that with no penalty eg same month or abit before?

Resolved! Re: BILLING contact number

Hello, My bill has increased this month , this should be £10? Thanks, Minne

ADHD

For the last nine months I have complained about my personal mobile bill being over 1k a month - I suffer with ADHD but know something is really wrong. I pay for my son, daughter (who has learning disability and partners phone. EE changed the accou...

Resolved! Payment and credit rating query

Dear EE Customer Relations, I am writing to request your support regarding an issue on my account that has negatively affected my credit rating, despite my intention and efforts to maintain payments promptly. When I took out my broadband SIM plan wit...

Resolved! Why will EE not provide VAT invoices to individuals who are vat registered

Resolved! Re: Record of calls made and recieved during a specific time frame

I require details of. Ny outgoing calls made from this number on 13.01.2025. This information is required for the coroners court regarding an inquest into my sons death.

Raised bill

Why is my bill this month higher by £10...?

Resolved! Retaining Staff discount after redundancy

HiI was made redundant from EE back in Jan 2020 after 20 years service starting as an Orange employee. I retained my staff discount but it only recently struck me that I haven't had that for a while and I am sure it was for life (unless I migrated to...