Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade

I can’t even upgrade I’ve been using pay monthly sim for about a few months now

Hi, I want to log in to my account and pay my bills please

I'm trying to pay a bill, bleep is happening??

Resolved! Bill

How can I pay my bill?

Ee

Finance

My payment has failed I had to get a new card my account hacked I want to pay ?

My payment failed due to new card it won’t let me pay?

Resolved! Mobile insurance documents

I was pressured in to taking out a new contract, after many satisfactory years with a SIM only contract. The contract is for 3 years with a Samsung A36 phone. The contract includes insurance and other optional benefits but I cannot find any documenta...

Resolved! Mis-sold contract - Have call recordings- Next steps?

Hi all, just looking for some advice before I restart this contract dispute. I know this isn’t an office channel just looking for advice. TLDR: signed up for a contract unknowingly being sold that i could cancel anytime with no fee like a month to mo...

Resolved! Xbox Game pass still active after ending contract

Hello, It has been almost 2 years since I have ended my contract with EE, but the Xbox Game pass is still active, and I can't cancel, renew or manage the subspriction in any way possible.I can't call the costumer service number since I am not in the ...

Resolved! Switching from pay monthly to sim only

Hi,I want to switch my contract from pay monthly to a sim only plan. Is this simple enough? I cautious doing it online in case I end up doing it wrong!!I've found the sim only plan I want through the upgrade option. Do I just carry through to the che...