All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I currently have two SIM only plans on my account for my wife and I. A few days ago I purchased a new SIM plan for our daughters first phone, taking it up to three plans on the account. When I log on to the app it looks as though this new SIM is repl...
Can anyone help? I cancelled my contact a few days after I received my sim there were no charges. Why have I been charged £27 for the contract and £50 deposit? Will these charges drop off or will I have to pay £77 for something I’ve never used?
Hello my account has been closed for a while now when I switched to a contract I do not know why and I’ve been trying to pay for my billing but I don’t know how to please help
I made a claim on my insurance yesterday as I had dropped the phone and the back of the phone had large cracks where you can see the components inside. The claim went through successfully and I had booked it to delivered tomorrow. Today about 15 minu...
I requested that my mobile number got transferred to EE. Even before the service started (which, after a phone call was meant to start three weeks later) I received a bill for £74. Now, the contract I chose when I asked for the portability of my numb...
Hi,I'm hoping someone can help me and tell me how you'd go about doing this.I've had my mobile number with EE for over 10 years and would like to keep the number. The number is on an EE account that too is over 10 years old and has another number on ...
Hello,How to I unlink EE from my netflix and MS Office 365 accounts?My contract has ended.I contacted EE support and EE complaints about this back in November and still they've not unlinked from my accounts.EE kept telling me I need to contact Netfli...
I’ve checked on the ee store and the price for the iPhone 16 pro with the all rounder plan is36 months contractThe device cost is 27 a month The plan is £28 a month Thats £55 When I took out a new contract October 2024It says my plan is £56 a month f...
I'm a international student I was start my sim contract on November 2024 with EE that time I was new in this country and due to a language barrier my account was created is a self employed last day I visited the EE store to upgrade the contract but a...
