Removal of ex employee discount

[petemcd]

I am an ex employee who went through a redundancy in March 2025. I was under the impression my service would remain discounted but I see that the discount has been removed without informing me.

How can this be rectified?

[Leanne_T · Accepted solution]

Morning @petemcd 

Thanks for coming to the community. 

Have you recently upgraded? If so, was the plan already discounted? 

If this is not showing in your EE app add-ons and you've not upgraded, please give us a call on 150 and our guides can check this for you and see if they can help get this sorted 🙂

Leanne.

[petemcd]

I chose to cancel instead. BT messed me about and loaded my account with VAS products and EE randomly removed my discount. Decided I do not wish yo be a customer of either brand.