Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Update my bank details

I would like to update my bank details

Billings

Resolved! My handset has been stolen

What are my options

Billed for calls I did not make

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not lis...

Resolved! Sim Contract ended, but Phone plan hasnt

Not sure if I'm being daft...A few years ago I took out a contract for a new phone and sim plan. The phone was on a 3 year deal, with the sim deal being a 2 year offer. The Sim deal has now come to an end, with around 9 months remaining on the phone....

Resolved! Update and payment and activation

Yesterday I received a new phone (Fold8) with a new SIM card, which I immediately inserted. I registered it to my account and waited, waited, waited. I reset the phone every now and then, but nothing. Only my old S23 Ultra still works. I don't know w...

Resolved! phone bil

i joined EE on sunday the 2nd, while i was inside EE shop the worker said i wouldn’t pay anything this month however just got a message saying my bill is in 6 days is there anyway to change this?

Resolved! SIM card 24 month cancellation can’t take back to store

I got my self a SIM card 24 month contract in livingstone Scotland , got to my mothers in Fife and then I set up the SIM card but the signal was awfull .1 bar and I sound like a robot, I did the usual restarted my phone even tried the SIM card in an...

Resolved! How to withdraw the funds on my account

I have some funds on my account which I want to withdraw, how do I do that?

Resolved! Payments and billing

Hi can someone help me I haven’t paid my monthly phone bill so I told them can I have a payment extension for 30 days which they have approved, because I can’t afford it right now, but when I check my balance to 150 it still says I have unlimited da...