Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Changing bank account that the direct debit comes out of

I want to change the bank account but I am only given an option to change the date that the payment comes out.

Resolved! I need to access my bills since June 2021

Bogus Bills

Does anyone know how to stop EE sending threatening emails for payment of non existent bills?I cancelled my contract due to high cost and poor customer service. After the final payment was taken I stopped the Direct Debit (just in case).They're stil...

Resolved! Cancelled account 4 months ago - and still charged £70 a month since

Cancelled account 4 months ago via telephone yet have still been charged £70 a month since.How do I get a refund? you'll clearly see ZERO activity on the internet.Why wasn't the account cancelled?

Resolved! Money stolen from my acccount

Has any other customer had money taken without notice by EE ? I noticed £65 had been stolen from my monthly account to pay for a allegedly unreturned hub, it was just taken without permission and no notice, I had never received the new hub or request...

Resolved! Mobile billing

Good afternoon wonder if anyone can help I have paid my mobile phone bill but it is saying I still owe it and says payment never went through but it has come out of my account and can see the transaction any ideas how to fix this can’t seem to get th...

Resolved! Issue paying device loan repayments after PAC transfer

I was on flex pay my device loan contract and plan were different lengths, the plan contract came to an end so I transferred to another provider but naturally still have loan repayments on the device I can seem to find where I need to go to give them...

Resolved! Derby I wanted if somebody could help me I recently paid my bill on the 17th but

I recently paid my bill on the 17th of June and I have had my services restricted telling me I have an outstanding bill when I know I have only just paid it now I can no longer make calls and I rely on my phone for a lot of support could anybody help...

Payment made but not credited my accouny

Made a payment on Friday 19/06/2026 and even though it is showing in my Payments section, it is not showing as my account being in credit before my bill being due tomorrow - I have never missed a payment in the 11 years of being with EE and this is c...

Resolved! 2nd Mobile Phone Line Query

Until a month ago, I had two phone lines with Three, one for myself and one for my daughter. Both of the contracts expired in May and so I moved my own line over to EE, which was completed on 18th May when my number was ported over. My daughters cont...