Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15425 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25611 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52464 Views
  • 55 replies
  • 13 Helpful

Resolved! fraud when signing a contract through an advertiser

I can't get through to the operator...an advertiser came to me and said that EE is buying out the old contract from the previous provider and 3 months are free for new users...they just installed the equipment for me, and I already see the invoice fo...

Moryak by Explorer
  • 297 Views
  • 10 replies
  • 12 Helpful

Unable to see bill

My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ? 

AMG07 by Explorer
  • 217 Views
  • 5 replies
  • 4 Helpful

Unexpected Bill

I had EE broadband installed one month ago and added my mobile. My next bill is supposed to be July 17 and should be 32 pounds. But I have a message from my bank that EE will tomorrow take a charge of 239 pounds from my account. I can find no mention...

Taking advantage of a vulnerable person☹️

I’m currently going through a really upsetting experience with EE, due to my brother having been taken advantage of in Westfields White City. My brother went into the store at White City with the intention ONLY to upgrade his phone. He was apparently...

Nuns by Visitor
  • 220 Views
  • 2 replies
  • 4 Helpful

Resolved! Reverting a contract

Yesterday I have upgraded my contract to All Rounder which is £10 cheaper than what I had for the last two years. It seems that not all addons are available with it and I can either go with Netflix or Google One. I had TNT and wanted to keep it but n...

sfeter by Explorer
  • 164 Views
  • 3 replies
  • 3 Helpful

Resolved! Viewing bills online

Been trying to access my bills online for over a week now and keep getting the same message.  Any help is appreciated 

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