Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Raised bill

Why is my bill this month higher by £10...?

Resolved! Retaining Staff discount after redundancy

HiI was made redundant from EE back in Jan 2020 after 20 years service starting as an Orange employee. I retained my staff discount but it only recently struck me that I haven't had that for a while and I am sure it was for life (unless I migrated to...

Resolved! Re: Bill

I paid the bill on the 16th of March and I only pay 10pound a month but this month it is saying I owe 42 pounds this is ridiculous Im not paying that amount .

Resolved! Be careful when upgrading

Recently upgraded my phone. Was on a Full Works plan that provided me with Microsoft 365 package, Apple Music and XBox Game Pass. Was promised everything would reman the same, however this unfortunately is not the case,. Microsoft 365 is no longer...

Resolved! delete device SIM from account

I'm looking for help to get my wife's SIM deleted. she's got dementia and can't use it any more

Resolved! Price increase charged twice this month

My bill this month comes to £14.57 (no extra charges ), before the annual price increase it was £9.59. Next month estimated £12.08.why am I paying £2.49 extra this month?

Resolved! Phone contract

How do I get in contact with a guide who rang me with a mobile offer. I have the phone number she contacted me on but it doesn't go through. If I ring 150 they can't give me the offer it needs to be from the disconnection team?

Resolved! Sim only upgrade

On the 15 April, I decided to get an upgrade, my last contract expired ages ago. I did this online, and after I received an email with details of the new plan. It's now the 25 April. When should the new contract start? No change on the EE app/website...

Resolved! Cancelled direct debit by mistake

Somehow I stupidly cancelled my direct debit and want to re start it but can not see how to do it ? Any help please

Resolved! What to do.

I have been with EE since the beginning, when it was Orange. I have always been clobbered by the contracts and whilst some people move away from the monthly plans, I am not sure what to do.I have a monthly plan which is costing £35.00 2 sim only's at...