All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I switched to a different network. I currently need my old phone bills. How can I download them? I can't log in to my old EE account.
Is there any way of removing an old account? Apparently it is still linked to my email address. It caused an 012 error when trying to add a watch data plan to my present account. EE CS said it’s not possible to remove it. I’ve got a data plan set up ...
I have a direct debit, this has never happened before and I had enough money in my account ive been charged with a £10 administration fee. It was paid 4 days later than usual but I never manually pay it, it comes out DDHas this happened to anyone els...
This was easy before but now seems impossible, just in the past 2 months or so. And the HELP info. still explains it like it used to be so it's no use at all. Thanks.
Hello!I recently upgraded in store and was told by the guy in store that at any point in time, I can log onto my app and choose an amount of pay off my device.How do I do this? The only option I'm seeing was that I can either pay off the entire devic...
Hello Team,I'm an Indian woman who was on a temporary work visa. I bought an EE sim in 2023 September.I left the UK in June 2025 yet I've been diligently been paying my EE bills to maintain the SIM in case I came back and also as this is the only num...
I have within the last 4/5 month renewed my 24 month sim only contract which I currently use with my iPhone 12 mini however would like to upgrade to the new iPhone 16 pro, is there any way to do this whilst keeping my current sim only contract and pa...
You have sent me a bill for £28.99i am not with you I cancelled my contract in my 14 days cooling off period
