Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Lot of unplanned outages for my device

Lot of unplanned outages for my device, I would expect to get discount on my monthly bills [Mod edit: add title]

Resolved! no discount offered in store

I have been a longstanding EE customer for may years. I have in the past upgraded my phone by telephone. Yesterday, I went to my local EE store to upgrade my phone and the contract on offer wax £41.00 pcm. I accepted the offer. When I went home, i te...

Resolved! Change from Colleague Account to Personal

Hi,I am an ex-employee, my contact is due to end on 13th February but my account still has the colleague discount and it hasn't changed to a leaver (friends and family) discount yet with a personal account. How can I get this chased as I would like t...

Resolved! resignation from the telephone number

On December 1st, 2025, I called EE on number 150 to cancel one phone number. I was told that the number would be removed on December 30th. Then, in January, I received a bill that still shows the phone number I was cancelling.

Resolved! SPEAKING TO A PERSON WHO CAN HELP

How do I speak to a human about how to see my account and learn what the best options are for future ongoing contract? Since I joined EE I have never been able to 'Link' products, which I can see from the community website is an ongoing issue. I have...

Resolved! GETTING OUT OF EE

Does anybody know how I can extricate myself from EE? I have tried many many times over the last 2 years to see my account on line, on the app, in the store, over the phone. I've spent hours and hours talking to numerous EE Agents, all who are very p...

Resolved! Trying to pay my bill

Trying to pay my bill but the app isn't working and now you've cut me off. Can't get through after 3 days of trying. [Mod edit: add title]

Contract

Resolved! Re: How to contact EE Customer service?

I have been charged for a contact sim that hasn’t arrived

Resolved! Super Early Upgrade

I’m currently on the All Rounder plan with an iPhone 15 Pro, and my contract ends on 21 June 2026. I’ve been offered a super early upgrade with the fees waived. Can you confirm whether this requires me to return my current phone, or if it works diffe...