Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancel my contract

Cancel my contract

Resolved! Cancel all spend caps

Please. No spend cap on anything money either of the phones on my account.

Resolved! Upgrade phone only?

Hi, I'm looking to upgrade but EE offer only "sim only" or "phone and plan". Can I upgrade my phone and keep the same plan/contact? Or can I buy a new phone from somewhere else and put my sim in a new phone?

Resolved! Need to change my billing dates

Hello,I've recently been accepted for a contract sim only plan (finally!) but noticed that instead of the bill being £23 my first bill includes a £50 deposit etc, now I don't have any problems with the additional charges as its only a deposit and I a...

Resolved! Outstanding bill

I was paying my outstanding bill of EE Sim through advantis.My ATM card has been changed.My bills pattern £20 per month.Please change my new card details.Last month i paid my monthly bill £20. My next bill will be on September 29th,but my old ATM car...

Sony unauthorised payments

Hi folks. has anyone recently experienced fraudulent activity on phones via Sony PlayStation and a company called Boko just received and ridiculous bill with 4 x charges within 1 minute to BSony.i have contacted Sony and it seems this is now very co...

Resolved! VAT invoice

Hi, I need to get my VAT receipts (July to September 2024) because that is for my company to claim back. The company paid the bills. Looking forward to hearing from you. Katie

Viewing upcoming bills

Did anyone actually find out how to view future bills, I'm pretty sure you used to be able to certainly cant find it now. This post shows 'solved' but not sure why as i cant see any resolution to the query. [Mod edit - title added]

Tablet

Dear Sir or MadamMany of occasions when contacting ee I expressed that though installing WhatsApp as a personal had told me to do so for the first time on a mobile phone yes it did work.But when battery and had gone and call would come through but a...

Resolved! Refund?

Hi I've just moved to another network after 10 years with EE. I was on a monthly rolling sim only. Number was changed over on 2nd September. I paid EE on 31st August for the next month. So if this is paid in advance would I get a refund ? Thanks.