Contracts & Billing

Resolved! Sim only pan

I have recently upgraded to a SIM only plan. I paid off my flex plan balance early beforehand and switched to a SIM only contract. When this was completed I was told my new plan won't activate until September which is when my original plan ends but a...

Resolved! Симконтракт

Здравствуйте. Я Уркимбаев Бакыт у меня нету симкарта ЕЕ я уехал из Англий ноябре 2025 года с этого времени не пользовался ЕЕ прошу отключить тариф, расторгнуть договор симконтракт, я не могу платит за тариф так как я нахожусь не территорий Великобрит...

Resolved! Retaining Staff discount after redundancy

HiI was made redundant from EE back in Jan 2020 after 20 years service starting as an Orange employee. I retained my staff discount but it only recently struck me that I haven't had that for a while and I am sure it was for life (unless I migrated to...

Resolved! Opening a contract

Hi I am currently looking to open a contract for a gaming console how do I do this I’m not currently an ee customer

Resolved! Lost me as a customer

It is my mums birthday at end of this month and I was looking forward to getting her a new iPhone 15 as she is still on her 11. As I was about to head for checkout I was informed that I am unable to use EE financing for an unknown reason. The last st...

Resolved! Someone has set up contract to my address

As the title says. I have my own EE contract and am the only person in my household with an EE account so don’t take a second glance at any post with EE on the envelope.However today I have opened a bill in someone else’s name using my address statin...

Resolved! returned device and now being ignored

hi, ive been on to many different customer agents on the phone and on chat and all give conflicting information. I am due a new device after I returned my device over a week ago after starting a new contract plan with EE. I didn't like the device the...

Resolved! Unbelievable 2

Again, I cannot understand the arrogance of the EE's method for dealing with disputed calls. I have just had a bill showing a call to Jamaica and another to France. I can state honestly and categorically that neither my wife nor I made these calls, n...

Resolved! Am I on a contract