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Services restricted unexpectedly before deadline date

Acka154
Explorer

I have just had my services cut odd at 3.30am. When I have checked, they say its an account issue, when I look at my account it states please pay bill by 13th October or my services may be suspended. It is currently 4th of October and they have cut me off, what is this all about? I have just over 1 week to pay but they cut me off sooner. Not very happy about this. What should I do in this manner to get my services up and running again and I'm not due to make a payment till 8th October. Am I going to get compensation from this as originally I was told to pay by 13th october

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

@Acka154 , is this for broadband or mobile?

Could there be an issue with the network? You could check here for mobile:

https://ee.co.uk/help/mobile-coverage-checker?_gl=1*cdaute*FPAU*OTQxNTgyNzIuMTc3NTU3MjAxMg..*_ga*NzE...

and for broadband check via the website or app to see if there is a problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.