Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59301 Views
  • 69 replies
  • 14 Helpful

Downgrade plan

Hi am into my 30 days of where i can leave ee .this is a plan and a flex plan .i still owe money on the flex plan .can i still downgrade the sim deal to something cheaper 

Royarch by Investigator
  • 69 Views
  • 5 replies
  • 0 Helpful

Resolved! EE One Household?

Hello, I hope someone can help.....I have an EE account for both my mobile and my broadband. I currently also have 2 other mobile phones on my account for my children.My wife, who has her own EE mobile account, went in to an EE store to upgrade her d...

trikster by Investigator
  • 160 Views
  • 6 replies
  • 3 Helpful

Resolved! Billing

Why has my bill gone up by nearly £15 from last month? It said it would increase by £1.50 in March 

FVa by Visitor
  • 47 Views
  • 2 replies
  • 2 Helpful

Resolved! Cannot login

Hi! I have tried countless times to login but due to using a different last name to what was registered with the company it will not allow me to log in unless I call or visit a store (unable to do this due to being in Vietnam). Santander cut off my b...

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Resolved! Unhappy Customer.

I will be leaving EE this Autumn because of their high prices. I'd leave now if I wasn't tied into a contract. Been a loyal customer for over 10 years but this means nothing to them. They'd rather get an extra £30 a year from me by putting my SIM onl...

Sire89 by Investigator
  • 115 Views
  • 5 replies
  • 4 Helpful

Resolved! Why do I have so many extra charges

On one of my phone bill I’ve got over £200 of extra charges I have no idea what there are? Haven’t signed up to anything. Would like to know how to remove them to stop them for happening? Or removed 

Resolved! 40% bill increase

I just got a text to say my £6 a month bill is being increased to £8.50. A 40% increase ! Outrageous ! During a cost of living crisis too. BT / EE should be ashamed. 

Joeboy22 by Visitor
  • 146 Views
  • 6 replies
  • 11 Helpful

Resolved! Pounds and Pence price increase

I've just had the email through about the price increase from March. I have 3 sim-only accounts with EE and have since around 2020, so all out of the tie-in period. It appears that EE have changed the way they are increasing prices, away from the CPI...

MGSteve by Investigator
  • 2410 Views
  • 46 replies
  • 14 Helpful