Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

SIM Only plan question

Hello thereMy name ***** *****Just few minitues before i try to order only sim plan so i just want to know something about it [Mod edit: full name removed. Please do not post personal information on private boards.]

Switching from business to personal contract mid contract

Hello - I am mid phone contract in a business contract (24 month business essentials) and wondered what the rules are regarding switching to a personal plan. My employment status has changed from being a business shareholder/owner to being an employe...

Resolved! Full Works

Just last month I changed my plan from the Essentials to the All Rounder, which has now taken effect. I've since discovered that the Full Works plan includes global roaming and as I have a few holidays next year it might have actually been more econo...

Resolved! Re: Phone bill Direct Debit

I informed EE to collect the complete balance of my phone by direct debit but this was not done. Only my monthly payment was deducted. How do I handle this as I am out of the country?

Resolved! cancelled sim

himy app says sim has been cancelledhow can i contact ee

Resolved! Bill download

How can I download my bill please? I’ve been searching for days now

Resolved! Need urgent text support about my bill

Hi i need to speak to someone urgently at ee about my bill but has to b by txt as have problems with hubby [Mod edit: Added descriptive title for clarity. Please use clear, descriptive titles for future posts. Thanks!]

Resolved! Downgrade

My contract on iPhone 15pro ended in September - should my charges reduce if I don't want to upgrade?I don't use the phone much, mainly for data.Currently have an all-rounder, but I don't need extra things like early upgrade, etc.Anyone know what the...

Resolved! Re: Pay bill

Hi please could i pay my bill friday?

Resolved! Wrong advice given on sale

So I took out a new contract and the woman who sold it said it’s easy to transfer a number from another ee account to mine, they gave us a new contract with a sim, however because I cancelled my Apple Watch last month they said it won’t drop off till...