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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17040 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26874 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57227 Views
  • 69 replies
  • 14 Helpful

Resolved! Bill

I paid my final bill of close to £200 and now I got a revised final bill of £90 I’m confused as to why I have to pay another bill after I paid my final bill to cancel my account 

Dan536 by • Visitor
  • 114 Views
  • 2 replies
  • 1 Helpful

Resolved! call charges

hi. i’m not rly sure if i’m doing this right but im just wondering if anyone could tell me whether or not it is free to call 0300 numbers? i need to make a call to an 0300 number (the phone first service for ni hospitals specifically) and i want to k...

Resolved! Unable to upgrade

Can somebody help why i cant upgrade online through messaging or calling 150 it keeps saying theres no available plan for this device my eligibility is today 20th november 

Blackie73 by • Investigator
  • 313 Views
  • 10 replies
  • 1 Helpful

Resolved! Bill

Good afternoon! I know I got a bill to pay but I need to know how much I got to pay and how can I do the transaction    <mod edit: changed title to something more relevant>

Resolved! Text advisor

Can anyone help me I want to discuss my account with an advisor but at work so could do with text chat. I don’t have it on the EE app as I have my daughters PAYG. I’ve found a link before that got you into a chat with billing advisor but I can’t fine...

MattR1757 by • Investigator
  • 211 Views
  • 8 replies
  • 3 Helpful

Pay bill

I was just paying my phone bill. The money was taken from my account, but it didn’t show up as paid on the website because an error popped up again during the payment.

Resolved! Can I downgrade the SIM element of my plan

I am paying £29.89 per month for the SIM part of my contract, which includes 25 GB of data per month. I do not use this much data. Can I downgrade my SIM so I pay less a month and still keep my device payment?

MGrace1 by • Visitor
  • 115 Views
  • 1 replies
  • 1 Helpful

Phone number deleted today

Hi I’ve been on a pay monthly phone contract which has been cancelled literally today (as in I can’t call anyone as of today) so now I have no number. Is there anyway of recovering this number asap and starting a new contract with ee 

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