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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14972 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25276 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51417 Views
  • 55 replies
  • 13 Helpful

Payment

Hello dear I been already moved to my other provider then way you take extra money from my account refund my money please 

An9687 by • Visitor
  • 83 Views
  • 2 replies
  • 1 Helpful

Resolved! Can you please help to split up my account?

I would like to remove all the numbers from my account and create separate accounts for them all with different Direct Debit Accounts.Reason – I am the main account holder for my 3 daughters and wife. I would now like them all to control their own ac...

Resolved! EE One not working

Hey,Hope someone can help... I have both broadband, and 3 SIM only contracts with EE, one of which i'd like to upgrade to a new phone if i can get a good offer without moving provider. So my question is-how do i benefit from EE ONE? It seems i have b...

Payment

Hi if you bill is produced on the 29th to be paid on the 6th how long after the 6th before you get a late payment fee? 

EE - missold contract

Hello. I had a PAYG sim with EE that had Internet blocks etc so ventured into a store to ask if the blocks could be removed. I was told I had to move to monthly contract. So, with three members of staff, and me alone in the store I felt obliged to ag...

Resolved! Is the domain info.ee.co.uk genuine?

I received an email from no-reply@info.ee.co.uk telling me that my direct debit is no longer active. This is nonsense - the DD remains active. I've been with EE for decades. So what gives? If it's genuine, is EE known for making mistakes of this natu...

willmow by • Established Contributor
  • 174 Views
  • 6 replies
  • 3 Helpful

Resolved! Contract Change

Hi there my bill went up and i am nearly paying £120 a month for tv and broadband, it shows on the EE website that you are subject to a extra increase each April which is always stated however now in the small print it says there will also be a 5% ch...

Johngking by • Contributor
  • 106 Views
  • 1 replies
  • 3 Helpful

Resolved! EE flex plan

Hi I need some clarification. Today in store (Meadowhall) i upgraded my device to the iPhone 16 pro max, I paid £100 upgrade fee and traded my old device in. The full works plan was £83 a month for 3 years so I took this option. I signed something (I...

Llldldld by • Investigator
  • 148 Views
  • 3 replies
  • 8 Helpful

Resolved! SIM only

Can I add a pay monthly SIM to my account for my son 

CTID69 by • Visitor
  • 96 Views
  • 1 replies
  • 3 Helpful
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