Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16557 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26489 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 55220 Views
  • 69 replies
  • 14 Helpful

Resolved! Upgrade Link not working

Hi,I haven't been able to access the upgrade area of your website for over 2 months.I've never been able to be logged in, and the "See Upgrade Options" isn't a clickable link.  So frustrating. How do I upgrade without having to chat online?  I just w...

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110919 by Investigator
  • 475 Views
  • 5 replies
  • 5 Helpful

Resolved! bill

hi i pid my bill for my mobile and my bank said it was confirmed, however the ee website isnt showing it paid

Resolved! UNBAR

Hi I would like to unbar 3rd party tomorrow but everytime I unbar or bar it keeps saying sorry were unable to remove the third party bar please contact customer service on 150 and this is from 150 but it lest me bar but not unbar is there anyway I ca...

Davidoff2224 by Established Contributor
  • 10314 Views
  • 35 replies
  • 16 Helpful

Resolved! Can I adjust my sim free contract phone

Hey guys, quick question.If i get a phone through EE finance where you can pay an upfront cost and then split the rest anywhere from 3 - 24 month payments, is that adustable?  eg: I choose a 24 month payment option, which is for example £25, then on ...

remo1 by Explorer
  • 127 Views
  • 4 replies
  • 2 Helpful

Channging direct debit

Hi, I bought a sim from ee on the 24th September and i received a message that the contract has started but I didn't received the sim. I went to your  office on the 2nd October and they replaced the sim. Now I called you on Tuesday to adjust my direc...

Anwu by Visitor
  • 72 Views
  • 1 replies
  • 0 Helpful

Resolved! Credit refund

I was told last week I was 879 pound in credit and it was agreed by managers I would be refunded back in the bank o rang today to see where it was and it says pending on the account and he said it hadn’t been refunded and have to wait till it appears...