All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi,I changed my contract yesterday to a 30 day rolling sim. I was told that it would be £10.50 or £18.50 a month, I’ve checked on my account at it is showing £43.50 this is a lot more than I was previously paying. Can this be checked out please.
Hi,I just felt I needed to say something after my recent very poor experience with EE. These are the issues I recently faced:I am a back end web developer, a real techie, but I found it very hard to figure out how to actually speak to someone at EE...
EE is a scam, they've been charging an extra £35 a month for the past year for a phone that's been paid off. If you miss a single message from them that's the repercussion. They refused to offer a full refund, glad we could donate to a useless charit...
Hi
I have had issues viewing my bills previously and since it wasn't urgent, I had left it until recently receiving an email to 'view my bill' which I was inclined to click on! Rather than taking me straight to my billing page as BT did previously befor...
My account is suspended and want to pay my bill
I’m a Limited Company and went through the business sales specialist to then buy a phone in store but they say they cannot print a VAT receipt and I need one for my Accountant VAT return. How can this get resolved?
I recently considered upgrading both of my SIM-only contracts, but the experience I had with EE’s chat-based customer service was extremely disappointing. The level of rudeness and lack of care displayed by the representatives was shocking. It’s cle...
When my contract is over after 24 months will my bill go down as my phone will have been paid off?
A few months ago I had updated from a contract I had on an S23 ultra of which I now have a new number having upgraded to a new contract with an S25. I had requested at the time of the upgrade for the old number to be removed or cancelled, and today I...
