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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16459 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26411 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54987 Views
  • 69 replies
  • 14 Helpful

Why on earth is EE working with Likewize?

I replaced my 1 year old pixel 7 256 gb (from EE, excellent condition) with the new px8 pro in October.I will usually gumtree or ebay my used devices however I saw advertisement for the likewize trade-in on EE website and I was like "hm, I don't real...

moonhowl by • Explorer
  • 1309 Views
  • 5 replies
  • 1 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54987 Views
  • 69 replies
  • 14 Helpful

Recent "upgrade"

Very recently "upgraded" to a sim only deal since the phone is in perfect working order. Ever since reducing my phone bill by nearly £60 a month the Internet has been appalling. Very slow and dropping out for long periods of time. Never had this issu...

Resolved! Billing

Hi, my services were suspended as had outstanding bill to pay- I have paid the amount to get services reinstated on Thursday 2/10, however my services are still showing suspended and bill still shows as overdue on my EE account even though I had emai...

RH94 by • Visitor
  • 70 Views
  • 2 replies
  • 2 Helpful

Resolved! Final Bill

so I moved networks as I couldn't get a good enough deal after being an EE customer for over 15 years, I was paying 12.60 pm with my contract due to run out on November.my final bill was nearly 4 times that and nothing on the bill tells me why ?

Resolved! Tring to view bill

I'm trying to view my bill and other informationHowever, when I try to sign in, the website either constantly refreshes and get stuck in a cycle, or I get a passcode sent to my phone and then get the 'birth date' error, even though I never even enter...

No Return Fee - Anytime Upgrade

Hello everyoneI recently upgraded to the iPhone 17 pro Max from the iPhone 15 pro MaxI upgraded using the Anytime upgrade feature on my contractCould anyone advise what's the fee will be if I failed to return this in time?I had about seven months lef...

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