Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Pay bill

I was just paying my phone bill. The money was taken from my account, but it didn’t show up as paid on the website because an error popped up again during the payment.

Resolved! About payment taken

I have ordered iphone 17 pro max but i didn't get it. But they taken first installment

Resolved! Can I downgrade the SIM element of my plan

I am paying £29.89 per month for the SIM part of my contract, which includes 25 GB of data per month. I do not use this much data. Can I downgrade my SIM so I pay less a month and still keep my device payment?

Resolved! Re: Itemised billing

Call list was deleted. How do I check if I am paying for itemised billing

Phone number deleted today

Hi I’ve been on a pay monthly phone contract which has been cancelled literally today (as in I can’t call anyone as of today) so now I have no number. Is there anyway of recovering this number asap and starting a new contract with ee

Resolved! I want to cancel my contract with EE,how can I do that?

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

Resolved! Billing just shows old account

After renewing my ee account I can’t remove my old account to see my billing

Resolved! Trying to upgrade and trade in old phone

Hi, I am trying to upgrade my phone as my contract has finished but the website only seems to allow me to trade in my old phone if i choose a more expensive package.For example i have a Pixel 7a and i would be happy with a Pixel 9 but the option to t...

Resolved! Adding my wife as additional account holder

Hi,Is it possible to add my wife as broadband account holder so she can call EE in case of issues ? I travel a lot for work and it's not practical if she can't manage the account in my absence.