Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extra charge

I was charged more than usual on 03/01/2025, why?

Resolved! Left EE but billed full amount

Hi I left EE with my mobile number pac code and my chromebook number stac code completing transfer on Friday 26th. I received 2 final bill amounts for early cancellation of approx £11.00.I've just discovered I've been billed the full amount of almost...

Resolved! Bill payment lines closed and online payment blocked

I need to pay my bill

Resolved! Changing account name but not banking details

HiI'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomo...

Awful customer service

Well after 4 months of trying to resolve and issue. I spent 5 hours in the space of a week on phone, my complaints was passed around pillar to post I received no viable outcome. I had my account accessed 20 times from counting the passed security tex...

Resolved! Itemised billing

Does anyone know why my numbers on my call list are doubling up and one has minutes and one dont

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...

Resolved! Billing

On our business account I used to be able to view Call & txt itemisation for all the accounts - this is now only shown as a summary. Please advise how can I obtain this information please and get this level of detail back on the monthly bill.

Resolved! Fraudulent Google Play Transactions

My phone was stolen on Saturday March 5th, and over the next 10 minutes or so they racked up £239.51 of charges over 19 Google Play transactions. They were not made on my own Google account. I went into an EE store to get a replacement SIM on the Mon...

Resolved! Upgraded to All Rounder because it included apple watch data - not working

Hi, A couple of months ago I upgraded to an all rounder plan because it included apple watch data (which I was paying extra for). However I am still paying a separate account for my apple watch. How can I sort that out, is it something I need to acti...