Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Convert to Business

I have a pay monthly personal account which is now SIM only. I want to buy a new Business monthly contract with a new device, but retain my number. Any idea how I can do this? Thank you!

Resolved! I need to print out my bill. Where can I find my bill/statement?

Trade in phone sent but not received

Hi,I recently upgraded my phone and was sent the trade in pack a few days after receiving the new phone.I have sent my old phone back in the pack provided, going in to the local post office on the 31st March where the package was weighed and scanned ...

Resolved! Recovery of call log history

Hi, I have deleted a very important number that called me from the call log before saving it. Is there any way to recover the call log? Would ee be able to provide a list of numbers that called me?

Resolved! Using my EE contract to pay for Google pay

Can I use my phone contract to pay for Google Play???

EE giving out my email address

Resolved! Contract

Hello,For personal, health reasons I moved to Germany yesterday from UK/Wigan.I need to cancel the phone contact.Can you please advise how can I cancel the contract?Thanks Erisa

Resolved! Re: EE Upgrades: All you need to know

Hi, I’m on upgrade anytime from 16 May 2023; I wanted to upgrade as it’s within 45 days, however I’ve just learnt it’s now changed to 30 days. If my contract was signed for in 2023 shouldn’t the 45 days still stand? My broadband is also up for renewa...

Resolved! Re: Need to change my bank details

I need to update my bank details

Resolved! Pay bill

It says myEE. Is down. How do I get onto my account to pay my bill?