Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Pay Bill

Resolved! Monthly payments

When I changed from pay to pay £10 a month by DD ok and for what I get been very pleased until now have just been notified my next mobile bill will be £16 have put up with the increases over the time but this going over the top anyone know how I can ...

Resolved! Essentials Plus SIM Unlimited Max T plan on 24 month contract.

Hi, I'm looking at the 24M SIM only contract- Essentials Plus SIM Unlimited Max. It's not clear if the speed is capped or not. On the list of deals it says "Uncapped speed" but then when you go into the details about essentials plus plans, it states ...

Resolved! All of my numbers have been cut off without notice

My bill is up to date yet EE decided to cut all of my numbers (that my husband and I and the kids use) without notice. We cannot make calls, send texts, and have no internet connection. I can’t even call 150 or contact chat. I am beyond frustrated. 5...

Phone

My new bill price

Cheaper Bill

Resolved! How can I get my bill when the App is not working on Android?

Got a phone bill in which is 240% bigger than normal so I need to see a bill. Get told on this website to download the app to get the bill, obviously they dont trust their website and internet tech, but the app doesnt work. I log in and it reset.I on...

Resolved! Account restriction

I have been with EE now for year bills paid on time through direct debit but after a year i still can't add on ear buds to my bill,now I can understand if I am behind on my payments evey month that my account is restricted to one bill but sadly that'...

Resolved! Angry

Been with EE for years upgraded 2 phones to reduce my monthly bills was told I had to have new number on one and bill was reduced Been going round in circles for weeks to be told it's lies didn't need to change number and bill not reduced

Resolved! Failed direct debit

Hi, my direct debit failed and I waited a few days to see if it would try to go out again. It didn’t. So I went into my app and manually paid my bill. About an hour later I received a text from EE 150 to say they would attempt to take the direct debi...