Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Need to cancel one of my lines

Hi I need to cancel one of my lines please [Mod edit: Title edited]

Resolved! SIM card lost

lost my sim card [Mod edit: Edited title]

Resolved! Phone bill

I moved to New Zealand in October and I want to keep my uk phone number as it’s used to verify everything. It’s also my WhatsApp etc, I pay an insane ammount per month and I want to lower my plan down as it did actually expire. But ee make it incredi...

Resolved! Flex pay

I am really confused, 2 years ago i took out an ee flex plan on my iphone. 24 month airtime 36 month deviceim quite happy with my device i dont want to change it but now my airtime contract is up im being told i cant change that to sim only, my only ...

Resolved! Confused about upgrade

I have been told I cam upgrade my phone as the phone part is all paid off. I have just taken out a new data plan so I have 16 months left on that. If I upgrade, am I still paying for my original data for 16 months or does the new data plan take over ...

Resolved! Broadband Credit no refund after calling Custoer Biling team 10 times

My credit shows the amount of £645.51 and I would like it to be refund to my bank account. I have been calling customer service during the past 6 months for 10 times. Each time the customer service collected and confirmed my bank account details and ...

Resolved! Charged for another full month when I've moved my number to a new provider

I've left EE and moved my number to a new Provider, using the PAC code you supplied, but I've now been charged ahead for another full month by direct debit when this should have been cancelled.How do I get my money refunded?

Resolved! Leave message for sales rep

I would like to if possible leavw a review and message for the brilliant rep who saw me today, unfortunetly i didnt catch their name, is there this could be achieved?

Resolved! Pay bill

I would like to pay my bill but I can’t get a text message to my number for bank authentication as my number has been blocked what do I do

Resolved! Re: I want to cancel my contract

I have phoned and emailed you several times to cancel my contract which ends on the 25th March