Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Why my account is closed

Resolved! Re: Failed direct debit

I want to direct debit because the direct debit was unfortunately cancelled by my mistake so plz again direct debit apply on my ee services

Resolved! EE Subscription

Hi I have just received an email from EE informing me that they have undercharged me £6 per month for my Netflix Premium subscription and that they are going to charge me a one off £18 for the last 3 months then an on-going £6 per month. As I was n...

Resolved! How do I add my partner to our broadband account?

I recently joined EE and I am wondering how to add my partner to the existent Broadband EE account so she can have the same benefits and all bills being in one place? Any guidance will be appreciated, cheers.

Resolved! See itemised bill with phone numbers

Hihiw can I see itemised phone numbers ?

Resolved! Change of billing date

How can I change my billing date?

Resolved! step change i have ref num for breathing spacebss

[Mod edit: Removed reference number. Kindly refrain from sharing private information in public posts.]

Resolved! My bill Tryed to take more than it should off

Hi my bill was so high it’s made me over drawn now why was it 81 then trying to take 117 out it’s a joke

Resolved! Essentials max

Does this include watch data ?

Resolved! Payment keeps getting reversed

Every time I try and pay my bill or device payment on the app or website I keep getting a message saying "Payment has been reversed by merchant". I've managed to pay the bill with out it being reversed (although the amount is still showing as outstan...