Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Want to keep existing mobile number

Hi there. I have ‘upgraded’ my contract on the EE website today, or so I thought. The confirmation emails have all come through and I have apparently now been allocated a new mobile number, after 20 years with EE/Orange. How do I go about keeping my ...

Resolved! Loyalty means....nothing!

After 28 years... Starting with Orange (offices in Bristol)... I have been forced to switch supplier.My contract had changed many times over the years....but I paid between £7 - £12ish which included roaming and unlimited calls... I only managed arou...

Resolved! Problem paying bill

Hi I'm really struggling to pay my bill has I've had all my money taken of my bank card so i have no way of paying it and it won't be sorted while 17th November so just wondering if I can extend my payment till then thank u

Resolved! Sim only contract upgrade using 20% perks code

Hi i have just done a sim only upgrade. I have EE perks. I had a code to get 20% off my upgrade . It told me to put in at checkout. When to check out no where to put code in. Order them went through. So not been able to get 20% off. How can I g...

Resolved! Re: Check call history

Need my first to last call data history

Resolved! New device agreement where do I find it

I’ve been sent a link to my account to look at new dice agreement. But I’m unable to find it. Could someone help please.

Resolved! NHS discount perk has not been applied to contract

I recently upgraded to a new phone. I applied the code but needed to have a follow up with an advisor. They didn't apply the code so now I'm paying over the amount. I can't see a way of having this code reapplied.

Resolved! Paying your bill with a Zilch card

Has anyone ever paid their bill using a Zilch card?I have previously but for some reason, EE are now rejecting the transaction. I have had no issues in the past but for some reason, now, the payments are being refused. I’ve spoken to the people at Zi...

Resolved! VAT invoice

Hi, I need to get my VAT receipts (July to September 2024) because that is for my company to claim back. The company paid the bills. Looking forward to hearing from you. Katie

Is EE One discount worth it for me? & Query about current airtime plan discounts

Hi all. So I signed up for EE broadband yesterday with one of the main draws being the discount on future mobile plans but having received a good offer from my current broadband provider to stay, and looking at my existing mobile plan, I'm not so sur...