Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Constant voicemail

Resolved! General chat

How you doing guy's. Does anyone know when the annual price change starts. ? Is it today. ?

How far back can I get old invoices for?

I need to process that I made a call in 2020 but I can see invoices that far back in my account. Does anyone know how far back the bills are held? thanks

Resolved! Bill

Hi can I have extra time to pay my bill

Being charged twice

So I've recently paid my latest bill for £58 amd its been over a week since I paid it and now I get a notification from my bank saying a direct debit is due even tho I've paid last week I'm abut confused

Resolved! Paying bill

I've been trying for days now to pay my bill online and it keeps saying to try again later. I can't call them because my phone has suspended until I pay the bill. Any ideas what I can do. I also live abroad so going into a shop is not an option. Many...

Ee prices ridiculous high

Hi, I've been with ee then orange since 2008, but now, and in recent years the prices are nearly double of o2, etc, iam on a £35 contract, and after speaking to the ee team all there can offer me is a lesser phone than I have, the a series for that ...

£7 Paired watch plan not includes in my All rounder plan

I upgraded to All Rounder plan last week and set up a new Apple watch ultra （apple watch not bought from EE ）paired watch sim which £7 per month. And I mentioned that EE website shows "Select the £7 per month paired watch SIM, as this is included in ...

Resolved! Trying to cancel my watch contract that expired in Jan 2025

Have been trying to leave via manage products, I select I do not want to keep current number on the watch plan. It then sends a verification one time pin to the number associated with the watch, which I have never used on a mobile. I cannot receive t...

Resolved! contract duration

Hi, could you please let me know how long I have left on my mobile contract for number ***********. Thanks [Mod Edit: Removed mobile number]