Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! CHANGE MY BILLING ADRESS

I LIKE TO CHANGE MY BILLING ADRESS PLEASE

Resolved! Pay my bill

My bill is due to be paid today but I am unable to until I get paid on the 15th may.

Resolved! Moving my billing date

How can I move my billing date?

Resolved! Moving my direct debit

Resolved! Upgrade anytime with a broken screen and insurance

Good afternoon,I have a samsung z fold 6 at the moment on an upgrade anytime plan with insurance.I dint like this phone and my next free upgrade is july but ive cracked the screen on this phone,i know i can send it to be repaired under insurance but ...

Resolved! Can not link broadband account

I have recently switched over to EE broadband from sky. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your on...

Sim

I have a sim only contract at £9.99 a month so why does it say £15.99?

Resolved! Mobile bill

So my EE is saying my bill is paid and when I check the website it says I have £0 to pay this month but nowhere on my online banking can I see the transaction, can anyone help or has anyone had this happen, do I still need to pay or has something hap...

Resolved! Messaged 150 asking for itemised billing

Messaged 150 asking for itemised billing and received a standard response, NOT, repeat NOT, answering my request directly. Any more sensible suggestions - such as how to speak to a human being?

Resolved! Paying my bill early

I’m meant to pay my bill on the 17th am I able to just pay it the now??