Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Higher than expected bill

I really can't work out the billing (yes will phone customer services later). I expected my 2nd bill on the new contract to be £48 but it's £52.36. Does this make sense to anyone? Will my next bill be £48?Regular chargesFull Works SIM £48 ...

Resolved! Monthly fees

Why am I still paying my full monthly mobile plan fee although I have now paid for my mobile device over the 24 month contract period?Surely I should only be paying for my usage now?

Resolved! Re: Change my card details for payment

Please change my payment method

Resolved! Refund check

I was refunded with a cheque and I am struggling to check it as my bank account has been frozen to being scammed … is there anyway that EE would bank transfer to my partners card (which I’ve used to pay my last bill)

Resolved! Upgrade

I need to see options of what sim only plan or cheap samsung

Over paid after my contract fully paid!

My contract end in end of June 2025 and I haven’t noticed until October. I am waiting for the new IPhone 17 pro max for upgrade and noticed today 1st October EE took full amount of the money of the contract round about £200.I am so unhappy really ann...

Resolved! Phone Upgrade

Hi all. My phone is due an upgrade and has 23 days left of the contract. I have some question regarding my upgrade and I know one is probably very obvious but I’m in dire need of an upgrade as my phone is starting to freeze up a lot more despite bein...

Resolved! Asset watch

I had a new contract, and unfortunately had to sell it to pay towards my mums funeral. The company that I’ve sold it to has said it’s got an asset watch on it. They won’t pay me or return my phone back. Any idea how I can get this taken off please? I...

could i go to a sim only contact then buy the phone I'm after separately? to the

could I go to a sim only contract and purchase the phone I'm after separately rather than upgrade to the phone I'm after

Resolved! Watch esim free?

I have Full Works SIM 24M 29 T taken out in May 2025. Does this entitle me to a watch esim at no additional cost? TIA