Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Sim deal costs

I’m looking for new sim deal for three of my phones found loads online for around £5 but no where near with EE WHY is this as can’t afford the current costs , luckily my contract is ending?!

Resolved! Flexi Plan contract

Hello. I am on a flexiplan for my Samsung S25 and contract payment is on Direct Debit but how do I pay the device payment? I've looked on the EE app but can't see how to make the payment!Hope someone can help as don't want a mark on my credit score...

Wrongly charged for a UK call to Northwich as a USA number

Hi, I have been charged £12 for a 3 minute call to the USA.However, I actually called Bowyer Estates Ltd - Estate Agents - 01606 76044.It has shown on the bill as 001606 76044I have spoken with the live chat team who dont accept that it is a UK numbe...

Bills

I can’t see my April bill for my mobile

Resolved! EE Finance Full Payment Error

Hi EE Community,I'm hoping someone can offer some insight or has experienced a similar issue. I'm trying to pay off the remaining balance on my loan through the EE portal, but I'm encountering a persistent error that prevents me from completing the t...

Pricing for existing customers

Hi, I have just received my new contract costs.I am being charged:£50.99/month for broadband (900 Mbps), standard charge is £38.99/month£22.00/month for TV (Entertainment) , standard charge is £20.00WHY????If a resolution cannot be found I will leave...

Resolved! View of Bills online - not the app

Hi there,I only use the website to access my account details, I don't want to use the app.I am only able to see the current month and previous 2 months online where payments have been made to EE.Why is there no drop down option to see older payments ...

Resolved! Why will EE not provide VAT invoices to individuals who are vat registered

Re: Contract ended but still being charged!

Same thing happened to me - I took out 2 phone contracts - for 2years - I know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc. So why after the 2 yea...

Upgrage more expensive

Why can I get a Google 9 pro 50% cheaper by taking a new contract than staying with EE with an upgrade??