Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Debt collection text from CRS despite EE account showing fully paid

Hello,I’m hoping someone from EE can help or advise.I keep receiving text messages from CRS stating that I have an overdue balance of £15.33 owed to EE and that I need to pay it.However, when I log into my EE account, everything shows as fully paid, ...

Resolved! Want to make payment

Dear Someone in billing, I've been trying to contact EE for several months now. I had an account with EE and due to non-payment as i had lost my job and moved abroad, my account was blocked and moved to debt recollection. I've been trying to contact ...

Resolved! compensation

I’m still waiting for compensation for the 2 weeks I was without service and then the second time when i was without service for a week. I was told it would be on my bill and it’s still not.

Resolved! Complaint

I would also like to add to my complaint that I have maintained my contract with you for more than two years via direct debit and have consistently paid all invoices on time, with no delays or payment issues whatsoever. For this reason, I find it p...

Resolved! HAVE YOU GOT INTERNATIONAL CALLS SHOWING ON YOUR BILL THAT YOU DID NOT MAKE?

As a result of the migration from BT to EE my vulnerable dad has become the innocent victim of fraud crimes. Dad was sent an incorrect sim in december 2023 as part of the migration process, he contacted BT/EE on 150 he was told he could keep the sim ...

Resolved! Mobile plan ending

Hi my mobile plan is ending this September but still paying for phone till next September 27 can I change to sim only ?

Resolved! How long is a call from an EE mobile before I start paying?

How long is a call from an EE mobile phone to a Tesco mobile or Talktalk landline before I start paying? I have a monthly contract.

Resolved! Anytime Upgrade confusion

I am confused. As of last week I can upgrade anytime but when I go online its only showing me plans that includes EE Flex. Around a day before I could upgrade for free it was still showing me the old style plans. Cna I still get a plan that include...

Final Bill far Exceeds The Estimate Provided Last Month

EE told me last month that my final bill would be £98. Today, I received a letter, saying it would be £197. No email contact details, ages spent on the phone, AI chat no use. Absolute rubbish system. Anyone got any suggestions?

Resolved! Cancel Contract

I recently renewed my ee SIM only contract and it's been running for a few months now.Recently the service in my area has deteriorated. I now get almost no data.I have contacted customer services constantly but they give the stock reply that my servi...