Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Mobile number purchase

Heya! I need a confirmation of when my mobile phone number (REMOVED) was purchased. Could you help me with that?[Mod edit: Number removed. Please don't post personal information on public forum]

Resolved! 20 Months Without Bill - Multiple Calls, No Resolution

I have not received a bill in 20 months since I moved to EE in spite of numerous calls, each time with the same promises that they would sort out the problem. My current contract expires in a few months and I Will not be renewing it. [Mod edit: Titl...

Resolved! Change direct debit details

Re ******** Please could you change my bank dd from ************to ********** asap thanks [mod edit: details removed from the community]

Resolved! EE Business: Cannot link my business line/product to EE App/Online Account since

Hello EE Community Team,I’m raising a formal complaint regarding an ongoing EE Business and a personal number on personal account access issue that has been unresolved since November 2024.SummarySince joining EE Business in Nov 2024, I have been unab...

Resolved! Help

I spoke with customer service then they cut me off. I have been paying for a full contract for almost two years after asking for sim only when my contract ended in March 2023. Now i’ve had a text saying my contract will end soon- nightmare- trigger e...

Resolved! Bills

Can credit on broadband be transferred over to mobile bills

Resolved! Super early upgrade

I have upgraded via the super early upgrade with fee waivered link showing on my ee app, set the new phone up but i am now showi g as having 2 seperate contracts, it hasnt appeared to upgrade even though it stated upgrading the s24 ultra contract, i ...

Resolved! Billing

Can I pay full payment before the contract was close

Resolved! Late Bill Payment & Reactivation Of Account

Hi there,So I have paid a late payment morning of 22nd August and it's now 26th today and account still has yet to be reactivated. First time making a late payment.Have tried to call EE but unable to get through. Any help pretty please I'm concerned...

Resolved! splitting the bill

My son is now old enough to pay for his own phone. How do I go about splitting the contract between my number and his?