Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14051 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24697 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49344 Views
  • 55 replies
  • 13 Helpful

Failed credit check for sim card

I wanted to buy the unlimited essentials plus sim card. This is my first sim card and i have no credit score as i dont have a credit card or mortgages or anything.EE, though very nice, said i could not have this sim card as my credit score is low and...

elksama by Visitor
  • 103 Views
  • 3 replies
  • 4 Helpful

Flexi plan

I have a flexiplan for my daughter. It has credit  but hasn't updated this month?  Do she has no calls - data - text.. Also it won't let me gift data to her either ? Any idea ? 

Susisoo by Explorer
  • 90 Views
  • 3 replies
  • 0 Helpful

Resolved! Download my bill

I am trying to download the bill from website and EE app. But I couldn't find out a bill from both of them. I subscribed a monthly plan. Please help to download the PDF file

Halehut by Explorer
  • 135 Views
  • 4 replies
  • 3 Helpful