Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Possible scam text?

Received a text saying my recent payment not processed correctly but plenty funds available. Is this a scam?

Resolved! Overcharged

I was expecting my bill for my new phone to be £118 but have been charged £137 this morning. I can't view my bill and would like to know why I've been lied to?. Guy on phone said £88 for phone and £30 for watch, I even have the order email saying the...

Resolved! Manchester

Resolved! Payment not showing

Anyone had problems with paying their bill , it showing as going through on bank acc but still shows on EE as needing payment !spoke to customer services who said it can take 24 hrs to update but it’s never happened before and I’ve not had the usual ...

Resolved! Billing Question

My bill adds up to 52 but I am charged 84. I don't see any details in the bill that explains how EE gets to 84 from 52.

Flexi plan & data plan queries

Hi, i have the phone & data/ call plans seperate. My phone is not yet paid off so still in contract, my call data package though

Resolved! Automatic refund

HelloWill a refund be automatic when my devices have been suspended for the last few weeks? I haven't been able to use the network whilst EE suspended server so assuming they will refund half of the bill for the month for that period of time. Thanks

Resolved! How to change payment method

I am now out of the UK. My due date for my mobile bill payment is on 23rd October, 2025.However, my bank account for payments of this mobile has been cancelled. I have tried to use the EE app to change my payment method . But I found that it referred...

Resolved! Change phone number mid contract

I am a few months into a SIM only plan with EE. I am in the process of leaving my currently employer but want to keep my phone number from my employer. They are offering to provide a PAC code to me. Is there any reason why I can’t port this mid cont...

Resolved! What does this mean on my bill?

Just looking at my next bill it says it will be £100 for TV and broadband. This is higher than the previous month which is higher than the month before that.It say £9.99 for rented or bought. I cannot see the details so have no idea what this is. It ...