Contracts & Billing

Resolved! Remove spend cap

I need to remove  my spend cap [Mod edit - added title]

Resolved! Paying my last bill

Hello.Could you please provide guidance on how to contact the EE support team via online chat? I am currently abroad and need to discuss my expired mobile contract. Although my account is closed and I can view my final bill, I am experiencing difficu...

Resolved! Direct debit

I need to change the account details for one of my lines only

Resolved! Upgrade problems

Upgraded my pay as you go ee plan recently through customer service to the unlimited essentials data plan but no I cant contact EE customer service text or call at all even when on wifi and have to mobile data signal at all, even trying to log in whe...

Resolved! How do I find the invoice for the monthly payment for the handset?

The payment for my handset comes out of my bank separate to my mobile bill, but it is not included on my mobile bill, or it seems as a bill of it's own.  Where do I find this invoice please?

Resolved! Hello I have left the UK and want to cancel my contract now I want to my number

Resolved! Unknown request to end device credit agreement

 I found a document in EE app settings for a request for a statement showing the amount of the payment required to settle your device credit agreement early.I didn’t request this?

Resolved! Re: Live Chat

Hi, I’ve been paying for my phone and plan for over 24 months. My current bill is £69.30 (£77 minus a £7.70 out-of-contract discount). Please confirm whether my device finance has been fully paid off, what exactly I’m still paying for, and what my op...

Resolved! Billing

Does anyone know how you can reinstate a cancelled direct debit?