Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Need to change my direct debit date can anyone help?

Resolved! Payment

I need to pay my outstanding payment in installmentsI don't want to lose my contract or my number, I'm going through financial problems.

Resolved! New Phone if I order a new phone would I still have to pay for my SIM contract

why have I reached my spendcap when I have unlimited calls?

why have I reached a spendcap when I have unlimited calls

high bills

hy everyone i am out of country from last month and i am getting high bills since i am out of country can anybody tell me what’s happening?

Is this a fair deal?

I’m currently on a 24 month contract ends in may 26. iPhone 14 lowest storage, unlimited data, calls and texts. £50.50 was £49 but April happened. It’s probably just me but am i being ripped off seems a lot of money? What’s your opinion? Thanks in ad...

Sim deal costs

I’m looking for new sim deal for three of my phones found loads online for around £5 but no where near with EE WHY is this as can’t afford the current costs , luckily my contract is ending?!

Resolved! Flexi Plan contract

Hello. I am on a flexiplan for my Samsung S25 and contract payment is on Direct Debit but how do I pay the device payment? I've looked on the EE app but can't see how to make the payment!Hope someone can help as don't want a mark on my credit score...

Wrongly charged for a UK call to Northwich as a USA number

Hi, I have been charged £12 for a 3 minute call to the USA.However, I actually called Bowyer Estates Ltd - Estate Agents - 01606 76044.It has shown on the bill as 001606 76044I have spoken with the live chat team who dont accept that it is a UK numbe...

Bills

I can’t see my April bill for my mobile