Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! End my contract

Hello, I’ve got a Samsung galaxy tablet which the contract ended on 23rd June 2025. I am paying £13 a month for the tablet and 5gb of internet. The contract has ended but Im still being charge for both. How can I cancel this? I don’t use the internet...

Resolved! Change sim plan while flex pay still in contract

My 24m sim plan contract ended last week, but my device contract still has another year left.Because the device is still in contract i cant see any 'upgrade' or switch options for just the sim plan (which is now out of contract). There is only option...

Why do EE not offer existing customer good deals when upgrading ?

I have 3 lines (Sim only) all in contract, I want to upgrade one of them which they say is fine but the they have offered it £17 more than on the website FULL WORKS sim only (£48 but to joe bloggs it is £31.) why do they do this ? it winds me up so m...

How can i look at my bill without an app

Resolved! Bill

Hi I would like to know haw can I apply for an extension to pay my bill

Threat of termination

I was severely upset by yet another message from EE saying I had not paid a Broadband bill.When the same thing happened recently I spoke on my phone to a member of your staff and *together* we set up ANOTHER direct debit with my bank. This, too, ha...

£21 Essential Plan but paying £27.58 for it.

I am on EE’s £21 Essential Plan but it costs me £27.58 every month.There is no extra charges at all, so I can’t understand why it costs as much as it does.Any help would be appreciated.Thanks,Al.

Resolved! Xbox Game pass still active after ending contract

Hello, It has been almost 2 years since I have ended my contract with EE, but the Xbox Game pass is still active, and I can't cancel, renew or manage the subspriction in any way possible.I can't call the costumer service number since I am not in the ...

Resolved! I am currently out of contract

I am currently out of contract, yet still being billed at £47 and month, yet the £47 included paying for the mobile which l have over the contract period, should my bill reduce to just a minimum fee to cover Calls Text and internet

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...