Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! 14 Day Cooling Of Period - Changing an iPad to higher spec

I have recently paid for an early upgrade on my iPad but realised that I should have gone for a higher spec device. Would I be able to change this under the cooling off period rules? Is it a PITA?

Terrible customer service, criminal service!

I don't know how to leave a review or feedback so I will tell this everywhere especially social media.I cannot believe how incredibly incompetent, rude and unhelpful the staff/managers are at EE billing!I took out a contract sum and was told it would...

Resolved! Being charged for a “free” tablet after upgrading.

I’m hoping someone from EE or the community can help clarify my situation.About a year ago, I signed up for a SIM-only plan. I was offered a deal for £26.70/month which included a free Lenovo tablet — no additional cost. I have screenshots of the con...

Bills

Hi,How do I view/download my latest EE bills, I have just changed my broadband package, I can see this months bill ( Apr, all Ok ) but can't see/download Feb, and Mar especially as my bills rocketed from £34.99 to £41.99 and £52.99.Any ideas why, I w...

Resolved! Change my card details for payment

I want to change my card details for payment please

Resolved! Friends and Family

I have 30% Friends and Family discount on my current plan. I'm looking to upgrade and it states my discount will be applied at the checkout. When I go to the checkout, it has changed the discount to be 50% off airtime only. Has the F&F changed?

Bill issue

Hello,I had enough money in my account to pay my bill and it shows that it was taken out. However, it shows that it was ‘refunded’ and I don’t understand why. I’ve now had a text from EE saying that my auto payment failed when it seems it was through...

Incorrect charges for international calls

Both my wife and myself have been charged for the same calls and data roaming whilst abroadWe both have numbers on the same EE accountThe bill shows exactly the same call and roaming details for both phone numbersHow do I challenge this, as it cannot...

Resolved! closed my account 2 months ago

Hi I closed my account 2 months ago but you're still taking some random money from my account -1 month ago £ 16,this month £41 and I don't know why if I don't have ee account anymore

Payment Date Change Not Reflected

Hi,I changed my payment date from the 15th to the 29th via the EE app, and the change was accepted at the time. However, it’s still showing the 15th as my payment date and doesn’t allow me to make any further changes. Could you please explain why the...