Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How can I access my bill to see and download, on line or on app.?

This was easy before but now seems impossible, just in the past 2 months or so. And the HELP info. still explains it like it used to be so it's no use at all. Thanks.

Resolved! SIM Only Upgrade - Page Stuck in Loop on Device Selection

This page doesn't work in 2026. Just loops back to the device upgrade page. I need to upgrade to SIM only, there are no devices I want. Poor choice of devices. [Mod edit: Title added]

Resolved! Re: Unjustified Price Increase During Fixed Contract – Request for Refund and Price

My £11.79 price is going up by £2.25 a month. A 20% increase.20 PERCENT!I've been a loyal customer for years. EE obviously does not need me anymore.Steve

Resolved! Phone contract coming to an end

Hi, I’m coming to the end of my contract. As in like 2 more payments. I don’t particularly want to upgrade, so what’s going to happen? Is it just the sim plan I pay for or is there an idle charge on the phone for using it?

Resolved! Support Callback Not Received

Ive had similar issues all so cancer called in last wk lady was lovely said id get a call in 48 hrs. No call phoned in did not get support team just debt management ive been with them years . Once my contract is done I will no longer yous all I asked...

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Resolved! Bill

Why have I got an email saying I’ve not paid my bill

Resolved! Re: bt broadband user discounts on ee mobile.

Hello,Please can you let me know how I activate these discounts if I have both a BT broadband plan and an EE monthly SIM only plan.I am an existing BT customer has been for years. I was also an existing EE customer and used to receive these discounts...

Device payment

Resolved! Re: Paying

How to pay the my mobile bill