Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! payments

You charged my payment of £219.97 twice. I would like to know why, and whether I will get this money back.

Resolved! Student discount to an existing account

Hello.I have been with EE for the past 14 years. Last year I have started studying at The Open University. Are any student discounts applicable for existing EE account holders?

Resolved! My name, how to change.. cos. EE. Keep addressing me wrongly.. so annoying.

Billing department, why do you send me my bills under the name of charlie ? I have spoken to a human about this.. but STILL my bill comes to C H ..? PLEASE CHANGE TO MY NAME PEARL *****.. [Mod Edit - Kindly avoid sharing personal information on ...

Resolved! Transfer of Ownership - Process

Hi EE,I'm curious to know about how a transfer of ownership works. I am coming to the end of my contract on my parent's pay monthly EE bill for my Pixel 7a and looking to upgrade once its transferred over and keep the same number. I know there can be...

Resolved! Confused about phone bill

I have missed few months of my contract, I got a letter from a debt collection agency it's more that what I owe and still says I owe it on my EE account after I made payment plan with the debt collector. I'm a little confused

Resolved! Hello

Resolved! Lost my phone on 23-08-2026

Dear admin I lost my phone on 23-08-2026 and submitted claim on same day, and next day I submitted my proof of purchased and last Friday I spoke with someone over the phone, but still I am waiting for my claim will approved or not. Please someone let...

Resolved! Retaining Staff discount after redundancy

HiI was made redundant from EE back in Jan 2020 after 20 years service starting as an Orange employee. I retained my staff discount but it only recently struck me that I haven't had that for a while and I am sure it was for life (unless I migrated to...

Cancelling sim upgrade under 14-day cooling off period?

I recently upgraded my PAYG service via the EE website to a contract but it broke my service, my phone became only able to send and receive text messages. I spent hours with various agents trying to resolve this and none of their advice worked. In th...

Resolved! Direct debit amount incorrect

Hianother issue with my direct debt it is meant to be £130 per month but I am being charged £209 again on my direct debt that has been set up please sort this before my next payment.