My card is charged £49.00 for an unknown subscription

[Liudmyla_Shleik]

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My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it

[Mod edit: add title]

[Linzi_H]

Hi @Liudmyla_Shleik 

Welcome to the Community. 

If you have an EE Pay Monthly account with us and can see a £49 subscription charge on your EE bill, you should be able to double check any services from other companies here 👉 Charge purchases to your EE Mobile bill. 

Or if this charge from EE has been taken directly from your bank account, then please reach out to our team, and they'll be able to help locate what this payment is for.

Linzi 

[Liudmyla_Shleik]

I am writing again with the same problem about which I wrote before, but now I will name those who withdraw funds from my card. Title: prepaid mobile recharge. How do I cancel the withdrawal (this is a subscription that I didn't know about, but maybe I clicked something and didn't notice) please tell me in detail what I need to do

[Ali_A]

Thanks for the added information @Liudmyla_Shleik 

If you have a Pay as you go mobile service with us, you may have set up automatic recurring top-up or packs. 

To stop a recurring plan/pack from taking your credit/money every 30 days: 

• By Text: Send STOP PACK to 150.
• Online: Log in to My EE or use the My EE app, go to your plan, and select cancel or turn off auto-renew.

To cancel recurring card payments / Auto Top-Ups

• By Text: Send STOP REC to 150.
• Online/App: Log in to My EE or the My EE app, go to Manage > Billing (or Payment Methods), and remove your saved payment card.

Find out more at About Saver Plan for pay as you go mobile  and How to top up your EE pay as you go mobile

Ali 

[selectblue5 · Accepted solution]

Hi @Liudmyla_Shleik 

I know this is a late reply and maybe you got this sorted out already. I also got charged the same amount from using a website called prepaid mobile for when I wanted to do an online mobile top-up. I accidentally clicked on a google ad instead of the real EE mobile top-up website. What happened was when you purchase a top-up from them they also sign you up to a recurring subscription with them, that why you got charged extra £49.00.

Contact your bank immediately and dispute the transactions made!

Contact the website you made the purchase from and tell them to cancel the subscription, I also told them to delete all the data they had of me.

Please check the link you use for your top-ups, double check the website. Make sure you only use the real EE website.

I hope this helps you or anyone else. I don’t want this to happen to anyone else.

[Christopher_G]

Hi @selectblue5 

Welcome to the community.

I'm sorry that this happened to you, but appreciate you sharing this with the community. Hopefully, it can help other customers avoid this in future.

Chris