Contracts & Billing

Resolved! Contract not changed from 2025

I have asked EE showroom people to cancel my contract on my 14 pro max and insurance on both phone and watch in july 2025   and told them to keep internet on sim, which they agreed to charge around 28-30£ monthly.   but only recently I came to see th...

Resolved! Re: Calls received abroad

Hello I need to cancel a line urgently 

Resolved! Where you pay the mobile plan or flex plan how is called??? On bills is nothing

Resolved! Device Returned: Refunded Wrong Amount

I returned my phone.Supposedly, according to the documentation I read online, I was meant to receive a confirmation from EE on:1. The packages arrival2. The refunds approval.I have received neither.However, I checked through the tracking number from ...

Resolved! what if I don't want to upgrade my sim only plan?

I've been on an incredibly cheap monthly SIM for many years.  EE want to move me on to an "enhanced" plan  - but it isn't.  I'll still get unlimited everything but for £16+ per month instead of just over £3.  Do I have the right to refuse the change ...

Resolved! Paper bill needed

I need a paper bill how

Resolved! Bills

Hi,  would it be possible to view bills for 2023? I need them to get some numbers I called. Thank you

Resolved! Total amount I have paid for my number (fin statement)

Hi all,Does anybody know whether I can order/receive a Statement for all the money I have paid for my second phone number since it was ordered, and until the time it was terminated? The whole period should be about an year and a half.

Resolved! hi i found an old refund check from 2023 that hasn't been cashed what can i do?

hi I'm just wondering if its possible to ask what to do with an old refund check I found while sorting through some of my old paperwork it's from 2023 and it's only for a total of £75.74 so its not a lot of money but I don't want to shred it unless I...

Resolved! I wish to pay my bill