Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Charge to bill

Hi I’m trying to put £20 on gambling through my phone bill and I’ve changed my apple settings to mobile but I’m not sure how to charge it to my phone bill any help asap please

Resolved! Bundle phone contracts

Me and my wife both have ee sim only rolling contracts but both our phones need updating so I’d like to know if we can get a bundle contract for two new phones

Resolved! Flex Plan & Contract Plan

Spoke with someone in the upgrade team, she wasn'nt overtly rude but was very disagreeable and failed to answer the question....which is:Why are the two plans running at different lengths?The Flex Plan (device payment) is for 3x years, and the contra...

Resolved! Can I get my EE mobile phone bill by email?

Hello,Every month I have to login and download my EE mobile phone. Can I also get my bill by email?Can't find an option for this.Thank you.

Application error: a client-side exception has occurred (see the browser console

Hi All how can I get rid of this message I cannot see my bill for this month which was incorrect and I have spoken to the Guides who suggested it would sort itself out

Resolved! Hello

Hi, I already have the EE app, but I need to speak with someone. My device payment was taken separately from my main bill this month, which hasn’t happened before. Can you please check my account or connect me to an advisor?

Resolved! Re: Contact a human

My contract will expired in 30 days I am looking for better offers

Resolved! How to change my address and help with the payment

Hi, I have recently moved home from *************** ************************ I am struggling at the moment to pay my bill on my phone I have just recently paid for my Internet and having trouble paying for my phone bill at the moment it is costing me...

to pau my bill

Re: Unable to see any billing or statements

Yes exactly the same issue and I’ve changed bill 2 weeks ago now I’ve paid for the phone