Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I need to set up my dairect debit

Resolved! One account

I have both broadband, and mobile, I have All Rnd SIM UnI £36 6MHP, but I’m getting no £20 discount, even though it’s says I have the one account, please helps thank you.

Flexi Pay? Free upgrade? I just want an old style upgrade

Hello. I am told I am due for an upgrade as my contract finishes on 10 May. However, when I add my phone and plan to basket I'm met wirh this flexi pay rubbish? I juat want the one payment leaving my account the way ive had it since I joined EE years...

Resolved! adding my wife to my contract

how can i add my wifes existing phone contract to my account.my wife has an ee contract but is missing out on our EE one customer perks she wants to add her contract onto mineis this possible?

Resolved! Bioled twice

I an have xbox sub included in my contract. Since activating I have also been billed £14.99 a month. So essentialy in paying twice.Iv spoken to an ee representative who was pretty unhelpful and rude who told me I have to speak with Microsoft despite ...

Inclusive extras

I’ve just had a text message to say you’ve changed my inclusive extra, even tho I didnt ask for this, and noone asked me I took this contract specifically for the worldwide roaming and if this has now been removed, this isn’t the contract I’ve signed...

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Resolved! Upgrading

My contract ends in Sept 2025 and the app saying I can now upgrade without any fee's So I go into my local EE store to ask about an upgrade and they wanted £320 upfront and me to trade in my phone to be able to upgrade I was also informed I was on a...

Resolved! What is flexi plan

We have two phones and two add ons and we have two separate bills and it seems we are been charged more than what we should I just don’t understand it

Resolved! Help

I want to pay bill but ee app & website not working Today is due date