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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15823 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25941 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53260 Views
  • 55 replies
  • 13 Helpful

Resolved! Not happy

 Hiya my names mark not happy has I can’t pay my bill on the app now the payment going to be late not happy at all 

Resolved! Account

Need total account balance and as of 18 th August 2025

doddys by • Visitor
  • 45 Views
  • 1 replies
  • 2 Helpful

Resolved! Billing

Hi, my contract was ending so I opted to go on sim only monthly rolling contract which will start on 23rd August 2025. My bill was sent today which runs 16th AUG-15th SEPT. It's still showing as the full amount of my contract. It's due to be debited ...

Jupiter84 by • Investigator
  • 117 Views
  • 4 replies
  • 2 Helpful

Resolved! Trade In allowance not deducted from bill.

Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??

IslandGirl by • Valued Contributor
  • 523 Views
  • 16 replies
  • 13 Helpful
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