Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16990 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26836 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57095 Views
  • 69 replies
  • 14 Helpful

Resolved! Forced to a new contract

Been with Orange/EE for 30 years. I periodically changed contract with them as things evolved.I recently had a text message promising a price hike from £11.50 to £16 next month and then £18.50 in April.Tried calling. First time promised me a 45 minut...

Resolved! I’m been heavily charged £1334 on my first bill??

I recently upgraded earlier this month on live chat i chose iPhone 17 pro max on a standard contact £93.50 month for two years. My number is under my brothers account, so I send him my phone bill amount and he pays it. But when I upgraded it made me ...

Resolved! Mis-sold a monthly contract by EE over the phone

Hi, wonder if anyone can help.Just as a fore note, I have a disability where part of it means I can get confused easily and have brain fogs.After finishing a contract with EE (2nd line son's phone) I wanted to bring down the monthly cost for the mean...

How seriously are EE on customers loyalty?

I've been a loyal customer with EE for 17+ years now and built up a reaonable loyalty discount with them over these years. I have recently been moved  over  by EE to another contract with out my explicit concent and as part of the move I have lost al...

Raj37 by • Investigator
  • 5089 Views
  • 15 replies
  • 2 Helpful

Resolved! Bill

I paid my final bill of close to £200 and now I got a revised final bill of £90 I’m confused as to why I have to pay another bill after I paid my final bill to cancel my account 

Dan536 by • Visitor
  • 106 Views
  • 2 replies
  • 1 Helpful

Resolved! call charges

hi. i’m not rly sure if i’m doing this right but im just wondering if anyone could tell me whether or not it is free to call 0300 numbers? i need to make a call to an 0300 number (the phone first service for ni hospitals specifically) and i want to k...

Resolved! Unable to upgrade

Can somebody help why i cant upgrade online through messaging or calling 150 it keeps saying theres no available plan for this device my eligibility is today 20th november 

Blackie73 by • Investigator
  • 293 Views
  • 10 replies
  • 1 Helpful

Resolved! Bill

Good afternoon! I know I got a bill to pay but I need to know how much I got to pay and how can I do the transaction    <mod edit: changed title to something more relevant>

Resolved! Text advisor

Can anyone help me I want to discuss my account with an advisor but at work so could do with text chat. I don’t have it on the EE app as I have my daughters PAYG. I’ve found a link before that got you into a chat with billing advisor but I can’t fine...

MattR1757 by • Investigator
  • 204 Views
  • 8 replies
  • 3 Helpful

Pay bill

I was just paying my phone bill. The money was taken from my account, but it didn’t show up as paid on the website because an error popped up again during the payment.

Most solutions
More
Top Helpful authors
More
Learn about