Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! COMPLAINT STAFF ONLINE CHAT

I HAVE BEEN ONTO FOR 5MTHS .I HAVE PAID OFF MY OLD PHONE DEVICE MAY ND GOT UPGRADE MAY ND NOW PAYING FOR MY S26ULTA PHONE 39.42 DEVICE ND 19 MTH AIRTIME. BUT FOR SOME RESAON EE SAYING 89 DUE WELL SENT THM MY PICS OF PROOF ND TLD THEM MY SITUATION BUT...

contract

im currently in hosital and cant pay my bill on time or upgrade i now cant get into internet banking after 5 hours in kilburn store i had no time to pay or goto aldgate head officee im terriffied of loosing the number connected to 60 million in arti...

Resolved! End Tablet Contract

I have under year left on a tablet pay as you go, how can I cancel it early and send the tablet back?

Resolved! My card is charged £49.00 for an unknown subscription

My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it [Mod edit: add title]

Resolved! Billed twice from 2 bank accounts

Hi, I have a contract with EE broadband and mobile for myself, my partner and my son. We have realised I am paying and also my partner is paying so it looks like a duplicate account, please help? My number is ***********. [MOD EDIT - REMOVED PERSON...

Resolved! Bill

Hello, i have been trough this app for a while but i cant see my latest bill which will come off next month could you tell me how much i have left

Return my phone because na trap in the contract

I made a contract with EE about changes to my broadband an my mobile SIM and bought a Samsung galaxy S26 1 Tera. All for a one contract over the contract made on march/ 13/26. But all became a trap. I take the Galaxy S26 and give to the EE shop wher...

Resolved! I'm eligible for an upgrade but the app says no

Hey! Months ago I got a message saying I'm eligible for an upgrade. Website and app said the same about a month ago. In that time I changed my SIM to eSIM. When I check now - both the website and app say I'm not eligible and that I need to contact th...

Resolved! EE Full Works 24 month sim only - Where has it gone?!

Hi,Can’t seem to see this plan anymore on my online account - has it been withdrawn? I have a Friends and Family code on my account so will that affect this?

Resolved! Canceling SIM deal

Hi, I recently got a SIM + broadband deal in a store. I will receive my broadband equipment in 4 weeks so I know I can cancel that deal, but can I cancel my SIM contract if I am still within the 14 days cooling period. I was told by the seller (guid...