All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
How do I access account like before to change subscription
Hi can you please changed the date of Direct debit every month of the first please
We have just received an Email showing the increased charges for Broadband and Landline in line with Ofcom charge increase. Are mobile charges going up in March the same as Broadband charges as we have not received any notification of any increase fo...
HIWe have 2 business SIMS that are used as Dongle for 2 of our remote sites. One contract lapsed last year and the other is due to lapse next month. I had a call with sales a few weeks ago and in order to change to new contracts I was informed we had...
I tried to upgrade on Saturday to a S25+. I had a confirmation email but it also said ee needed to contact me about it. They didn't and checking today the order was cancelled/didn't go through. I've tried again to upgrade but had the same (had the co...
I changed from a pay as you go to a sim monthly contract in September 2025 as I got a good deal of £20pm for unlimited texts, mins and data but added scam guard on for extra £1.50 so my monthly bill was £21.50, a few days ago round 21st/22nd Feb 2026...
Hi my contract with EE finished on this 22 feb ..I am abroad but still it’s been renewed automatically and charging me ..how to closed these transactions ..
Hi Ali, I'm having the same issues - over charges of £30-40 for months!! Your website is that rubbish that even trying to load the itemised bill crashes or says service not available now. It would be ideal if a customer could just get information q...
Hello,I just managed to change the date of my "Plan" Direct Debit, and was going to change the "Device" Direct Debit when I was presented with the following message: I would understand the restriction if I was trying to change the same Direct Debit,...
My contract has two phones on it that I’m trying to upgrade online however it will only let me upgrade one even though they are both due upgrades how to I combat this issue thanks
