Contracts & Billing

Resolved! Why can’t I pay my bill

Why can’t I pay my bill [Mod edit: add title]

Resolved! Can't Upgrade - Still Paying Off Phone?

Hey,Looking for some advice, I was under the impression that with the new style of EE contracts that my plan and my handset were now individual commitments (one for 24 month and the other 36).The 24 month time frame has passed but I cant change, edit...

Resolved! Payment

Hi, i have close the ee account long time a go i dint want to post the number here i am abroad at the moment untill september but i have been told that i receive letters from ee to pay my bill i have no acces to contact anyone from ee so i will like ...

Resolved! Need To Cancel Account

I took on 3 SIMS via plusnet back in 2024. The plan was to replace existing sims I had with an other provider. However EE proved to be unable to port the numbers and I've ended up pretty much unable to use the sims (stuck one in ipad and gave one to ...

Resolved! I am told my monthly plan is going to increase by 2.50 a month. Why?

I have no internet on my phone and don't want it (I use a laptop at home), I hardly ever make a call and text sporadically.I am already paying £10, 49 monthly, which I think is quite enough for what I do! And now an increase? Why?

Resolved! Bill not marked as paid

I just paid my bill through Google pay. It shows up on my bank account but doesn't show up as paid with EE 

Resolved! Direct debit date

I want to change my direct debit date but it says I’ve already changed it the maximum number of times

Resolved! Re: Google play refund

I have always been charged extra money by EE unknowingly that my child has been purchasing google apps not until I was charged a huge amount of 297 in the month of may 2025. I really need a refund. 

Resolved! How can I get my bill when the App is not working on Android?

Got a phone bill in which is 240% bigger than normal so I need to see a bill. Get told on this website to download the app to get the bill, obviously they dont trust their website and internet tech, but the app doesnt work. I log in and it reset.I on...

Resolved! Wish to see myPresent contract