Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I want to know about for coming billing

Resolved! Friends & Family discount

Are there any plans that do.not allow the F&F discount?

Billed After Cancelling While In Cooling Off Period And No Service

Hi,I recently moved home and due to the fibre duct access being blocked I had to find a short contract solution - 4G hub.I found the connection to be poor and so after realising I had access to the Virgin Media network I decided to go monthly with th...

Resolved! Bill doesn’t reflect service interruptions

My latest mobile phone bill doesn’t reflect the extended service disruption that I notified you about. How do I get the bill adjusted? Thanks.

Resolved! Direct debit

Need to change bank details for my direct debits

Resolved! I need bill for this number

Hii I need ******** this bill Mod edit: [Please don't post personal information on the community].

Resolved! Credit On Account

I Just Left EE And Waiting For My Final Bill After Leaveing Network If My Account Is In Credit Will This Be Deducted Of My Final Bill ?

Why on earth is EE working with Likewize?

I replaced my 1 year old pixel 7 256 gb (from EE, excellent condition) with the new px8 pro in October.I will usually gumtree or ebay my used devices however I saw advertisement for the likewize trade-in on EE website and I was like "hm, I don't real...

Resolved! Phone bill

So I have two phone charges from paying with my phone number on the Apple Store. I am getting a refund for Apple but my bill is due next week so what happens to the extra £25 I pay on my phone bill? Will I get that £25 back from EE?

Resolved! Getting back old phone number

Hi,friend of mine really need to get back her phone number. The situation is quite complex - her now abusive ex-husband canceled the contract and as she was in need of the phone number (and EE shop could not easily help), she got a new number, but w...