Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit

Please can someone tell me how to change my direct debit details. I have a nee bank account. Ive spend almost an hour on the web and app. Turned my phone on and off.

Resolved! End of contract on Full Works Unlimited Plan with 3 ainclusive Extras

Hi. My contract comes to an end on the 23rd January, and I've been told I can ring up on the 24th December( I know its christmas eve and not to ring that day), and i was told I could ring up about going sim only as the phone has been paid for. What i...

Resolved! Re: Refund

Ive recently had a text and letter from ee stating i have a refund but they havent refunded instead i was charged for not retuning the hub when i have and the refund they kept the refund and used it to pay the charges which shouldnt havs been there i...

Resolved! I’m having problems paying my bill it keeps saying not accepted although all det

Resolved! Poor Customer Service for Elderly Mother

My mother is 81 years old. Both my father and mother are fiercely independent. They went in their local EE Store in October 2025 for help when they wanted to set up Broadband at home. This was to replace a £18.62 a month EE SIM card dongle they used...

I can't find my account.

SIM Only plan question

Hello thereMy name ***** *****Just few minitues before i try to order only sim plan so i just want to know something about it [Mod edit: full name removed. Please do not post personal information on private boards.]

Switching from business to personal contract mid contract

Hello - I am mid phone contract in a business contract (24 month business essentials) and wondered what the rules are regarding switching to a personal plan. My employment status has changed from being a business shareholder/owner to being an employe...

Resolved! Full Works

Just last month I changed my plan from the Essentials to the All Rounder, which has now taken effect. I've since discovered that the Full Works plan includes global roaming and as I have a few holidays next year it might have actually been more econo...

Resolved! Re: Phone bill Direct Debit

I informed EE to collect the complete balance of my phone by direct debit but this was not done. Only my monthly payment was deducted. How do I handle this as I am out of the country?