Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Set up direct Debbie

I’ve closed my One bank account and my direct debit should’ve been moved over and it hasn’t so I need to set it up. Can somebody contact me please tomorrow?

Resolved! Flex plan question

I wanted to ask, with the new flex plan. Does having a 30% friends and family discount then only apply to the contract side and not the phone side of the contract, or would the discount still apply to the combined price of the phone and contract. T...

Help

I have just seen I have a bill form we from my bank but my mobile is with 3 and my broadband is with bt so why is this happening can someone help me please

Resolved! Incoming calls log

Is there a way to see what numbers have called you and you have answered on your phone bill? Or does the bill only show outgoing calls? I’m in a controlling relationship and my partner doesn’t like me talking to anyone and I received a call today fr...

Resolved! A bit confused about what happens at the end of my contract

So in about 30 days my contract (SIM only) comes to an end. I've had a pretty good deal with EE and overall I've been satisfied with the service (despite bad experience with roaming on a recent trip). When I look at new deals though, the prices are m...

Resolved! Paperless Billing

How daft is it that you can only remove paper billing by having to phone 150. Surely this is just a basic instruction. ?

Resolved! Bill not appearing in manage tab

Got a simcard, both in the app on phone, and on the website there is no bill section in the manage tab, just useless links to different parts of the shop.

Resolved! Boku Charges

I have seen a couple of posts previously about charges from Boku, and how they’re charged on your EE bill.I saw one post about how someone managed to get a full refund from Boku, I’d like to know how this was doable, and if anyone else has had succes...

Resolved! my bill

Am trying to view my bill without having to download yet another damned app. Anybody know how I can do this, of do I just go back to the old fashioned landline, which, by the way, works very well.

Bill saying paid

I transferred from BT on 11th July and was issued a bill from EE due on 20th July.I changed billing date to 31st of each month.My bill is saying paid since 16th but no direct debit has left my account.Next bill estimate showing at £56 which is what ...