Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I want to print my invoice

Add on charges when included in plan

Resolved! Mobile bill

I have just been informed that my mobile bill will be £39+. My No. Is ********** But I am also being charged for another mobile,can you explain? [Mod edit: Phone number removed. Please do not post personal details on public boards.]

Resolved! Payments came out of my bank today

Good morning this Mrs heather ********* I just had two payments taken out of my bank account this morning one was for EE device which was £32.28 and over payment was for EE limited this for £25-00 I do not have any account with you for broadband or ...

Resolved! New contract then cut off

I can't even contact you to sort after you've admitted your payments section isn't working!!! I've called in borrowed a phone and got no where, not been escalated, just not bothered my 16yr old daughter has been left vulnerable!!! I can't wait to lea...

Resolved! Airtime plan & device plan change

My current airtime plan is 24 months and ends in 18 days, my device plan runs for another 12 months - can I upgrade my airtime plan?I received the text message below from EE,”You have a couple of options available, including staying on your current ...

Resolved! Changes in prices depending on phone and trade in options

Currently looking at replacing my handset with a new one. Been with EE forever, and currently SIM only as paid off handset part.Looking at the new Google Range of 10 phones and it seems like the contract costs are a random set of numbers that have n...

Resolved! EE store took photo of bank card

Hi, my wife has recently set up a new EE contract in store. In addition to taking a photo of passport ID in store the staff member also took a photo of her bank card, back and front on the tablet she was using.This seems odd to me, is this normal pra...

been charged thrice

hello i am outside of the country at the moment, i have always been paying a certain bundle amount monthly, but today when i checked my account and my bank i have been charged three times with a same amount, and to confirm i checked on my ee app it s...

Resolved! Re: Deposit for service?

Dear EE,I just joined the EE mobile network. Like many other customers in here, the deposit was not mentioned at the registration point. Which is disappointing, really, as the trust was broken before the journey started. It is clear that EE is aware ...