Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Billed twice from 2 bank accounts

Hi, I have a contract with EE broadband and mobile for myself, my partner and my son. We have realised I am paying and also my partner is paying so it looks like a duplicate account, please help? My number is ***********. [MOD EDIT - REMOVED PERSON...

Resolved! Bill

Hello, i have been trough this app for a while but i cant see my latest bill which will come off next month could you tell me how much i have left

Return my phone because na trap in the contract

I made a contract with EE about changes to my broadband an my mobile SIM and bought a Samsung galaxy S26 1 Tera. All for a one contract over the contract made on march/ 13/26. But all became a trap. I take the Galaxy S26 and give to the EE shop wher...

Resolved! I'm eligible for an upgrade but the app says no

Hey! Months ago I got a message saying I'm eligible for an upgrade. Website and app said the same about a month ago. In that time I changed my SIM to eSIM. When I check now - both the website and app say I'm not eligible and that I need to contact th...

Resolved! EE Full Works 24 month sim only - Where has it gone?!

Hi,Can’t seem to see this plan anymore on my online account - has it been withdrawn? I have a Friends and Family code on my account so will that affect this?

Resolved! Canceling SIM deal

Hi, I recently got a SIM + broadband deal in a store. I will receive my broadband equipment in 4 weeks so I know I can cancel that deal, but can I cancel my SIM contract if I am still within the 14 days cooling period. I was told by the seller (guid...

Resolved! I can’t add my credit card

When I write my postal code in adding card form the system doesn’t accept it. My address is in Turkey

Resolved! New contract

I have recently taken out a new contract for my partner and was hoping to take one out for myself as well as get the children payg sims. My account is saying I cannot add anymore items yet. Does anyone know how long it usually is before you can add a...

Resolved! cancel my direct debit

how can I cancel my direct debit on here please

Resolved! Cannot pay bill as I am abroad

Hi,I’m currently abroad on holiday and I have an upcoming EE bill that I’m not going to be able to pay on the normal date because I currently don’t have enough money in my UK account.I’m trying to contact EE to ask for a short payment extension, but ...