Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My bill

They've taken my July payment twice, on consecutive days, and they're taking another smaller payment tomorrow. I can't believe I can't contact them by email, especially considering that they send emails to me.

Resolved! Changing mobile pkan

Hi all. I am on EE Essentials and want to change to Essentials + as I have bought a smartwatch and believe the esim is included on Essentials +. Or would it be cheaper to pay the £7/month?

Resolved! Contract end date

when the sim contract will finished [Mod edit: Mobile number removed, title added]

Resolved! Contract advertised as 100mbps cap but it's actually 10mbps?

Hello. I've ordered online a SIM-only deal for a 12-month contract with 50GB of Data with Roaming included for £18 a month. It was clearly advertised that the max speed is 100mbps (I have a screenshot). After the order I've received an email where it...

İnvoice

Hi

Resolved! Billing financial

Hi,I have a bill of £264.00 and I am having financial and family struggles at the moment, what would the probability of paying half of that payment off and getting re connected? kind regards, Mitch

Resolved! Need help regarding my bill

Resolved! Contract ending

My monthly contract ends next month but I still have to pay off the phone device. Can I pay off the remainder when I upgrade to iPhone 17 & pay in full? Or will. I have to wait until I’ve paid off for the device.

Resolved! Add To Plan - Problems and Problems and more problems.

Hi everyone, Hope your all well. I am getting exhausted with EE, compounded by the fact I am profoundly Deaf and cannot easily talk to anyone. However Ive managed to get Executive Complaints on to the problem after kicking dust this week. But.... In ...

EE is no longer in my name

Hi I am no longer with EE and contract is with boyfriend but it is still affecting my credit score, can you tell me why this is happening