Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit

My direct debits comes from my business account, why can i not get a vat invoice

Resolved! Cancelled contract ?

I just take a new sim contract with a phone and today i see my contract has been cancelled without any giv me a call or tell me that i just login on ee app and see that message ? Anyone have idea why that can be not been even 10 days from date when i...

Resolved! Re: Contact a human

Can u please call me

Resolved! Broadband – 3 Weeks to Connect, Broken Speeds, Ignored Cancellation, Then EE Can

1. Who I am and how long I was with EE I've been an EE mobile customer for five years (2020–2025). Never had a problem. In May 2025, I trusted them and added broadband. They promised me that multiple people in my house could stream Netflix, play PS5,...

Formal Complaint – Overcharging and Misrepresentation

Dear EE Customer Relations Team, My name is Obi and I am writing to lodge a formal complaint regarding serious issues of overcharging and misrepresentation on my EE account. Summary of Complaint: I was previously with Sky for broadband and TV for fiv...

Resolved! Additional phone lines

Hi I have my contract with ee but I also have 2 additional lines on my contract, am I able to transfer these additional lines over to the people currently using them, so it will be there own contract and I wont have anything to do with them. x

Resolved! Internet

Hi I paid my internet the other day but they have just turned it off I’ve tried to ring them but they finish at 9 so there closed it’s so annoying as I need my internet