Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

EE App and paying bill

Hi,I just received a text that my bill is ready to pay, so i log on to the app and tells me what bill is. So i press pay bill and takes me through to website, but when i get there is state 0.00 due. This has happened since January which made one of...

Re: I need to change my date bill

Hi I was just wondering if I could change my bill date to the 16th off every month as that’s the date I get paid

Cutting off my phone

I want to no how ee can cut off my phone. Its my own sim card that I baught a long time ago I used to top up each month £10.00 I was OK with that.Then I get a call frm ee saying I can hav a sim thing anyway I had it and the bizarre thi g is ee have m...

Change my Direct Debt Date

Hi my name Carolyn ***** and I need to change my Direct Debt date instead of the 25th can I choose the 29th as my pension isn't due until the 26th if possible this month,s would be a great help as I will go overdrawn I would be very grateful kind reg...

Why have i got a late charge on my bill when it is due to be payed by today?

Why have i got charges on my bill when the txt you sent me says it needs to be paid by today?

Billing

I used Apple Pay to pay my bill and it’s still telling me that my phone bill is overdue ?

Lost Phone

HiOn 1st of April my i called EE to help me as my phone was lost.I've explained the whole scenario they told me to wait for 72 hours for some checks. I called them for the follow up many times they said the decision is not taken. It’s been 14 working...

My EE login issues - still?!

Why can I still not login to My EE, after a week of trying to log in and download an invoice?I've been told to clear my cache, use a different browser - I've done all of these, and I still can't gain access to the account!Absolutely ridiculous!What i...

EE Fraud Department contact details

Hi Is there a direct contact number for EE's fraud department? I would like to report identity theft done in my name last month. Thanks in advance.

Bill issues

My EE app is saying my bill is overdue. The direct debit is taken on the 23rd of every month. It was paid in October as normal so it is not due until the 23/11. It is only the 17/11 so I can’t understand how it can be overdue.