Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16773 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26669 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 56405 Views
  • 69 replies
  • 14 Helpful

Resolved! Misleading Sim only Deals

I am an existing EE customer who is on sim only. I wish to upgrade as I am out of contact but the app is offering £18 a month yet the website, marking the price as existing customer shows a lower price. Why is this not displayed nor disclosed on the ...

MattS73 by Explorer
  • 162 Views
  • 4 replies
  • 3 Helpful

Resolved! Closed account

My account has been closed due to a miscommunication. I don't want it closed. Is it possible to have to reinstated.?

Resolved! VAT bill

How can I get my VAT bills?  I read on here they're only issued for Business costumers, but that's ridiculous.  The company I work for reimburses my bills and is VAT registered and needs the VAT bill to claim back.Any advise please?

Resolved! Can't Add New Payment Card

I think that this question has been asked before, but I can't find a suitable answer. I am trying to add a new payment card, but the authentication site is being blocked by EE. Please see image below. I have tried all the tricks of swapping computers...

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bmd123 by Visitor
  • 128 Views
  • 2 replies
  • 3 Helpful

Resolved! cancel contract phone

Hi I moved living abroad I thought I can cancel my contract on my account but it says I have to call ee, is there any other way I need help thanks