Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Tech add on

I have a tech add on of £29 a month but I can’t seemto find it anywhere on my app or website for when it expires

Resolved! Billing

Hi everyone so basically been having issues with my contract for months now on payments plat paid it other day before trying call someone said not paid it my account is suspended when I’ve paid it so confused message live chat waiting nearly 3 hours ...

Resolved! Anyone having issues making device payments online or through the app?

I have tried for two weeks to pay a past due device payment online and through the app. The payment site will not load and it says it is EE's fault and they are working to fix it. Anyone else have this problem?

Resolved! Credit from previous monthly bill payment

Hi, I have a credit on my mobile bill from November (approx £14.75) & I'm wondering whether this months bill will be reduced in time for EE to debit my account on Wednesday 10th December.Can anyone advise me please? Many thanks in advance.

Hiw much is our ee direct debit each month

Resolved! Re: My bill

Why ca.nt i get into my accts.and when i upgraded all are phones i asked for all contracts to be on one bill this has not happened i supposed to pay one bill on 28th of month not to bills i paid one todayog £68 why have u not done what i.ve asked

Resolved! Does my existing contract get cheaper once I am out of contract?

Hi! I am on the All Rounder 125GB plan (contract ended on 25 Nov 2025). I tried to get a Black Friday deal on a new Pixel 10 with the All Works package (both plans give me USA/Canada roaming). Am I correct in my recollection: do plans automatically...

Resolved! My bill

Re: Upcoming payments

What are the upcoming payments for

Resolved! EE

Am with EE from the beginning but this what you done is useless no privacy for non of us so now when I want to know my bills or anything about myself and my contract will be see everyone who are on this app even they may not and customer this is big ...