Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Paying

What the hell is this rubbish i need my old app back so i can pay my phone bill i cant even find my bills here anymore i am not happy about it.

Resolved! My contract

Hi there, is there any chance to inform us, How long would be my End of expiry date?

Resolved! The app is confusing and can't get into my account to view it

Resolved! I would like to pay my account

Resolved! How do i pay my bill

Resolved! Re: How much is my bill

I want to know my bills

Resolved! Duplicate Tech Add On Charge

I recently started a new contract in which I pay for my phone usage (£30 p/m), my device (£31.94) and a monthly charge for my PS5 as a tech add on (£31.50).However, on the first two months of this contract, I have been charged for two tech add ons, b...

Resolved! Bill payment

Hi, today is my last day to make the payment, but the site is down and the payment option is not showing. What should I do?

Resolved! I would like to do my payment

Kindly take my payment

Resolved! ee invoice

Hi, before upgrading i got one monthly invoice from ee. After upgrading, i get two - paying for the phone itself and paying for line/txt etc.Has anyone been able to sort with ee and get a combined invoice for both? I’m able to claim costs back from w...