Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Anytime Upgrade - Non Return Fee

Hi guys, I’ve just upgraded my contract to a iPhone 17 Pro, but Im just curious on the Non return fee for my 16 Pro Max. I upgrade the same way every year, and keep my old phone every year. This usually means I get a ‘Non Return fee’ placed onto my b...

Resolved! Bill

I tried on a numerous occasions to pay my phone bill payment and it kept saying you have problems and to try again later unfortunately I had direct debit payment go out for another bill abd now I will not be able to pay my bill till the 24th I have a...

Resolved! EE account changing number from one account to another

Hi, I have an iPhone contract on my dad’s EE account. It is coming to an end on the 11th October which is when I want to change to sim only. I want to change to sim only and buy the plan on my own personal EE account (as I have EE broadband and can g...

Resolved! Cancelled contract

Hi good evening I got one question, is possible to cancel the contract of 24 months if the speed connection is not fast enough for the minimum speed of 100mb with 5g in my area??? Without paying any fees or monthsThanks for everyone who will answer

Resolved! Student beans discount validity

Hi guys! I have a 50% discount code for a 24 month contract all-rounder sim making it 21 pounds. I want to know will i be getting 50% off every month of the contract period or is it just for the first month?

Resolved! Payment Flex plan

I contact the EE support last month because I would like to change my debit direct so the agent told me that was done but this month the payment did not come through again so I have try to contact again the EE support but now they said I have to call...

Resolved! Billing

Hi. I paid my broadband and bill yesterday which I got a confirmation email about yesterday evening when I paid it. this afternoon I received an email saying your suspending my broadband due to unpaid bill. can you sort my account out and stop emaili...

Resolved! Unable to View Mobile Bills – Says I'm Not the Account Holder

Hi EE Team, I need some help with my account setup. Both my wife and I are using EE mobile numbers, and we also have EE home broadband. All of these services – mobile and broadband – were set up under my name, and I believe they are all registered un...

Resolved! New contract

Hi Ive had to upgrade my phone earlier than planned due to damage. Stayed with EE and ordered new phone and more expensive contract. Will my existing contract upgrade to this one or will I end up having to pay for both until my old contract ends?

Joining EE but contracts are ridiculously expensive, even compared to EE PAYG

I'm with EE and consider it the best network, so I was trying to convince a friend to join. But the prices on a contract are extortionate!The cheapest EE SIM only deal on a contract I can see available to a new customer is £18 a month for 50gb, which...