Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Final Bill

so I moved networks as I couldn't get a good enough deal after being an EE customer for over 15 years, I was paying 12.60 pm with my contract due to run out on November.my final bill was nearly 4 times that and nothing on the bill tells me why ?

Resolved! Tring to view bill

I'm trying to view my bill and other informationHowever, when I try to sign in, the website either constantly refreshes and get stuck in a cycle, or I get a passcode sent to my phone and then get the 'birth date' error, even though I never even enter...

No Return Fee - Anytime Upgrade

Hello everyoneI recently upgraded to the iPhone 17 pro Max from the iPhone 15 pro MaxI upgraded using the Anytime upgrade feature on my contractCould anyone advise what's the fee will be if I failed to return this in time?I had about seven months lef...

Internet

Hi, I still can't see the bills and I haven't received anything at all on my email with the details of my internet account. I have an account number. I followed the steps on the link to you but it won't let me go any further. It says something is wr...

Resolved! Upgrade

I have just upgarded. The student discount didn’t work and my current discounts are not showing

Resolved! Bill payment

Why was my August 2025 bill with extra charges?

Resolved! Payment

How can I find out who has my arrears ???

Resolved! Low Spend limit imposed and now cannot upgrade

So I have been with EE/Orange for 20 years, in that time have never missed a payment and I have 3 lines on the account (myself and my children) I’ve been trying since Friday to do my annual upgrade but the system wouldn’t process any orders for me, ...

Resolved! Higher than expected bill

I really can't work out the billing (yes will phone customer services later). I expected my 2nd bill on the new contract to be £48 but it's £52.36. Does this make sense to anyone? Will my next bill be £48?Regular chargesFull Works SIM £48 ...

Resolved! Monthly fees

Why am I still paying my full monthly mobile plan fee although I have now paid for my mobile device over the 24 month contract period?Surely I should only be paying for my usage now?