Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Suing EE

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.I renewed my contract with EE for another 24 months. On the 17th of October I decided th...

Resolved! When's the best time to leave EE in your payment cycle?

When's the best time to leave EE in your payment cycle? Does it make a difference? I'm out of contract.

Resolved! Billing

When i changed my billing direct debit from 10th to 1st month will my next bill be adjusted in price for the change.as its 10 days less with the changethanks

Resolved! overcharged £339+ for a final bill when cancelled within 14 days?

overcharged £339+ for a final bill when cancelled within 14 days? I contacted EE within the 14 days cancellation due to hub speed of 1.3gbs but it kept dropping out and finding that the tv constantly buffered, the laptops were only getting 200-450mbs...

Resolved! I’ve paid my phone bill why are my services still barred

I’ve paid my phone bill why are my services still barred [Mod edit: add title]

Have been charged for a second number that I never signed up for or activated

Last year, I made a 2 year contract with a new phone. I said I wanted to keep my existing number and was advised in the store that this was fine. I was being charged automatically until recently so I had a look and realized that a second number was a...

Resolved! Enquiry About My EE Contract

I have been using my £10 monthly EE plan since January 2023, pausing it during the summer holidays as I am an international student. I had accumulated over 40GB of rolled-over data.When I returned to the UK in September 2026, I called 150 to reactiva...

Misled About Contract Length

I agree, I was pushed into this contract thinking its a 12 months but then it was not and now I am stuck and they are not helping at all, .. no one to reach out too and when I do they say u have to pay to end contract even if I dont use their sim the...

Resolved! Sim not cancelled been paying for nothing

Resolved! Current plan

How can I find my current mobile plan?