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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59243 Views
  • 69 replies
  • 14 Helpful

Resolved! End of contract

i have a All Rounder SIM Unlimited £40 6MHP plan with EE. it started on 20 March 2024 and is ending on 20 March 2026. i left the UK yesterday (16 Feb 26) and wont be back for a few months so i want to keep my number but it seems unnecessary to either...

LeoBB by • Visitor
  • 119 Views
  • 4 replies
  • 6 Helpful

Resolved! I’m was put on a business plan when I am a personal user

About a year ago, I discovered that I was incorrectly placed on a business mobile contract with EE, even though I am (and always have been) a personal consumer, not a business customer.I never requested or agreed to a business contract. This appears ...

gw2610 by • Investigator
  • 60 Views
  • 3 replies
  • 0 Helpful

Resolved! Power of attorney

I understand that I can submit a V-code to register a power of attorney rather than sending in the document.Please could you let me know who I need to send the code to?with many thanks

Resolved! Messages about unpaid bill.

Lately i have been getting messages that my payments have been declined, i have 2 payments.  One for my device and one for my airtime plan.  Yet when i check the account everything is fine,i have had issues with the payments.  But i managed to sort i...

ChrisB93 by • Investigator
  • 61 Views
  • 4 replies
  • 1 Helpful

Resolved! VAT invoice

Hi, I need to get my VAT receipts (July to September 2024) because that is for my company to claim back.  The company paid the bills. Looking forward to hearing from you.  Katie

K8iekate by • Visitor
  • 2605 Views
  • 19 replies
  • 14 Helpful

Resolved! Sim only contract

Signed up for 12 month contract SIM only  back in may 2025. I've only recently logged into my account and it's saying it's a 24 month contract which I didn't ask for.  

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