Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit mandate reset

I need to reset my direct debit mandate as it is currently not activated for devices and mobile plans

Resolved! I need to stop my son contact

Downgrading of Plan

Dear EE Customer ServiceI hope this message finds you well.I have been a subscriber to your services for September 2023 and have been generally satisfied with the quality of your service.Recently, I have been reviewing my budget and financial commitm...

Resolved! Re: New contract

my policy is due for renewal but your charges have gone up quite high. I would like to continue with yourselves for a better 12month contract

Resolved! Payment date

Hi. I need my payment date changed to the 1st of the month. I’ve been charged today, My bank account has gone overdrawn as I don’t get paid until the 30th.

Resolved! Reduce the cost of my son's sim only agreement

How can manage my son's sim only account

Resolved! Re: Customer service

Good Morining .Alex my name is stephen i owe you £14.00 pounds please can you wait until the 5th of next month please as i disabled and i have to phone hospitals about a mri scan i had as i suffed a heart attack i wound be very greatful if you can d...

My contract bill not showing

My bill is not showing in the app and it’s saying it’s already linked

Resolved! Change direct debit details

I need to changed my direct debit details

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...