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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 65873 Views
  • 69 replies
  • 14 Helpful

Resolved! debt repayment

Hello. I have a debt of £515. I would like to repay it in £50 increments. Is it possible to unblock calls after paying the first installment?

MB1508 by • Visitor
  • 151 Views
  • 1 replies
  • 2 Helpful

Resolved! My contract

Hello i cancelled my contract last month as its now over and rung up and got my pac code and youve still charged me again this month can you re credit me this money and make sure you cancel my contract 

Bovey94 by • Investigator
  • 295 Views
  • 6 replies
  • 4 Helpful

Resolved! too expensive on a pension

i am on a pension and tied in until jan 27, i can upgrade costing more but cant go down to help me financially. 7 months left at £49 a month how much to exit now, do i pay all 7 months

Resolved! Cancelling Lines from Overseas

Hey, I am trying to cancel my EE lines from Australia. I don’t want to call due to the charges and have been trying to get EE to communicate through live chat with no joy. Anyone experienced this? Thanks 

Resolved! Change of EE plan

I recently changed my EE plan to a cheaper option but I have been emailed which includes my new number. I am confused. I asked the rep via chat if all my details remained the same and she said yes. Why do I have a new number and can I keep the old on...

Claireuf by • Visitor
  • 225 Views
  • 2 replies
  • 2 Helpful

Resolved! Account problems

I've tried to login to my EE account to check the services that I got and had loads of problems.First off, it didn't recognise my email and password, so i tried a password reset. It said the email address didn't exist but I've been having bills sent ...

Resolved! Why do I have so many extra charges

On one of my phone bill I’ve got over £200 of extra charges I have no idea what there are? Haven’t signed up to anything. Would like to know how to remove them to stop them for happening? Or removed 

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