Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Paying your bill with a Zilch card

Has anyone ever paid their bill using a Zilch card?I have previously but for some reason, EE are now rejecting the transaction. I have had no issues in the past but for some reason, now, the payments are being refused. I’ve spoken to the people at Zi...

Resolved! VAT invoice

Hi, I need to get my VAT receipts (July to September 2024) because that is for my company to claim back. The company paid the bills. Looking forward to hearing from you. Katie

Is EE One discount worth it for me? & Query about current airtime plan discounts

Hi all. So I signed up for EE broadband yesterday with one of the main draws being the discount on future mobile plans but having received a good offer from my current broadband provider to stay, and looking at my existing mobile plan, I'm not so sur...

Scam using my phone number to send i ternational tecxs

HiThis may be a long post.In may this year I was supposed to have sent 411 international texts messages all over the word. Plus in 3 days. Ee are been a pain. I did pay over£ 100 too. Im June.What i dont get is how am I supposed to have done it. The...

Resolved! How do I find an itemised list of the ohone numbers i have called?

I need to track down someone's phone number that I have lost. Its very important. Im concerned for their health and they are very isolated. Ive lost their phone number. I know I have called them and I would recognise the number instantly if I saw it,...

Resolved! How do I email EE about money taken from my account?

I need to email about funds taken. I am unable to phone. Plse give me an email contact. [Mod edit: Title added.]

Extra charges

Hi, my first post here. Only been with EE for a short while. We moved from sky to get a better signal when we moved house.i was billed an extra £7 in August for sending a picture message, the only thing i sent was an emoji! I have just sent a message...

Resolved! Re: Find my bill

I agree i cant see mine

Resolved! Direct debit

Hi how do you cancel a direct debit?

BT Broadband, EE TV and EE mobike contracts

HiI have BT Broadband with EE TV bundled in. I have an EE mobile contract with 2 phone contracts. Is there anyway to merge these or recognise that I have both BT & EE products to trigger a discount? thanksSean