Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bills

I need to pay my data bills EE. Not logging into my app for that

Resolved! Contact billing

How much is my billing contract

Resolved! Changing card on direct debit

Im trying to change the card that pays for my direct debit on my computer online, how do I do this because I can't find the bills and payments section on EE online. Thanks

Resolved! Double charged

How can it possible to charge twice in the same month I have just paid on the 14th of this month now they have sent a text saying another bill will be taken on the 26th

Resolved! Disgusting

I have paid upfront for an contract phone, i got all the stuff emailed to me about it and they text me saying i cant have the phone what the hell!!!

Resolved! Am I paying too much for my contract?

I got a EE contract oct 2024 samsung galaxy s24 ultra and 3 sims. I dont use all three sims. I have paid £88 every month for 17 months and 2026 April new monthly value is £99. I think it is too much for a phone contract. I didnt know back then it is ...

EE massively overcharging customers once contract ends.

My 24 month contract with EE has just ended today, and in the run up to the end date I have had texts and emails from EE about the contract price once it ends. EE is telling me that unless I take action and choose a new plan they will continue to cha...

upgrade

Resolved! 😳 ‘add-ons’ suddenly on my bill and can’t I cancel them 😤

Checking my bill tonight which is for my phone and my husband‘s phone it was quite higher than normal, when I have looked at the breakdown of the bill we both have add-ons. I cannot remember ever asking for those. In fact, I’m not actually sure what ...

Resolved! Bill

I need time to pay my bill, it will be paid on 21st April