Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Missed payment marker for a closed account – has anyone had this resolved?

Hi everyone,I’m hoping to get some advice or hear if anyone else has had a similar experience. My EE mobile account (closed before June 2025) is showing missed payments for June through to August on my credit file, even though the account was fully s...

Resolved! Re: Contact a human

Can I pay on Tuesday please

Resolved! bill

Good day,is it possible to send me all my bill invoices for July, August and September 2024.Thank you

New contract phone, was charged upfront fee but ee is saying diff

Hi i tried to order a Samsung s25 went through all the steps it took the £30 from account but said it didn't and it didn't move on from that stage of the order, no emails or nothing since what do I do now? As I don't think order has went through but...

Resolved! Payment Flex plan

I am having a similar problem with EE, for the last few months they have stopped taking the flex pay direct debit even though there is an active direct debit with my bank and money in the account. I have had to call EE every month to make payment ov...

Resolved! Taking out 2 contracts for me and my partner

Hi, I am looking at pre ordering the 17 pro max both for me and my partner how do I do this please as it only lets me add one to basket, Any help would be appreciated, Thankyou!

Resolved! Upgrade

I can’t see when I’m due an upgrade. Could you advise please

Resolved! Re: Re: Can you take adult content lock off please

Can u take off adult lock

Resolved! Final bill

Hello, on September 9th my contract ended and I moved to a new provider. I am billed on the 18h each month. I would like to know if owe EE anything for the period August 19th to September 9th when my contract ended as I would like to cancel my direct...

Resolved! Returns

Hi, I made a purchase of an iPhone in store but wish to return the device. After googling and seeing results, I have seen some people have managed this. When in store, I was not made aware of the returns policy, nor given any general information. On ...