Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE contract is finishing and rate is increasing

Hi,I pay £25.32/month for my EE contract.This gets me use of my mobile router (4GEE Router Model B625-261) which I use to access the internet on my laptop.Also, it includes my mobile phone which is not a smartphonE, its just a "dumbphone", so its not...

Resolved! Outgoing calls

I requested and received a list off all my outgoing calls for October, it only show calls that connected. Can I get a list off every number I dialled whether it connected or not?

Resolved! Billing error

I need someone from the EE team to call me asap

Resolved! Contract for signature

I need to sign a contract ,where will I find it

Resolved! Downloading Previous Bills

HiI can see there have been issues with this previously but I haven't seen a solution.I'm working on a web browser, not the app, and can view previous bills but it wont let me download as a pdf. There is in theory a link to do this but it is not an ...

Resolved! Re: How can i get in contact with ee to pay my bill with no credit ?

Hi

Resolved! Hi

Hiya am way behind on my contract I ended up losing my phone and my mental health went relly down hill anyways .. am slowly getting back on my feet my my account says 995 how much can I pay to get this bill sorted please

Resolved! Left EE mobile but what happens to remaining Tech ads on?

Hi I've just left EE mobile for another provider. I have a tech add on (playstation 5) which I took out in march 2025. I'm just wondering if the payments for this just carry on or will I be charged in full for the remaining?

Hidden Costs with Data Plan

Hello, The iPhone 17 pro max is on the EE website £1199 0% interest free for 24months. However when you add a data plan the price of the phone increases to £1301. I spoke with an EE representative who advised that you add on the extra to the phone fo...

Resolved! Missing payment

May I have some help please. I am trying to resolve a missing payment that was sent to EE mobile phone account instead of their Broadband. It was sent by online banking and they can’t track it down so it it floating somewhere in their mobile phone ba...