Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade

I can’t see when I’m due an upgrade. Could you advise please

Resolved! Re: Re: Can you take adult content lock off please

Can u take off adult lock

Resolved! Final bill

Hello, on September 9th my contract ended and I moved to a new provider. I am billed on the 18h each month. I would like to know if owe EE anything for the period August 19th to September 9th when my contract ended as I would like to cancel my direct...

Resolved! Returns

Hi, I made a purchase of an iPhone in store but wish to return the device. After googling and seeing results, I have seen some people have managed this. When in store, I was not made aware of the returns policy, nor given any general information. On ...

Anytime Upgrade - Non Return Fee

Hi guys, I’ve just upgraded my contract to a iPhone 17 Pro, but Im just curious on the Non return fee for my 16 Pro Max. I upgrade the same way every year, and keep my old phone every year. This usually means I get a ‘Non Return fee’ placed onto my b...

Resolved! Bill

I tried on a numerous occasions to pay my phone bill payment and it kept saying you have problems and to try again later unfortunately I had direct debit payment go out for another bill abd now I will not be able to pay my bill till the 24th I have a...

Resolved! EE account changing number from one account to another

Hi, I have an iPhone contract on my dad’s EE account. It is coming to an end on the 11th October which is when I want to change to sim only. I want to change to sim only and buy the plan on my own personal EE account (as I have EE broadband and can g...

Resolved! Cancelled contract

Hi good evening I got one question, is possible to cancel the contract of 24 months if the speed connection is not fast enough for the minimum speed of 100mb with 5g in my area??? Without paying any fees or monthsThanks for everyone who will answer

Resolved! Student beans discount validity

Hi guys! I have a 50% discount code for a 24 month contract all-rounder sim making it 21 pounds. I want to know will i be getting 50% off every month of the contract period or is it just for the first month?

Resolved! Payment Flex plan

I contact the EE support last month because I would like to change my debit direct so the agent told me that was done but this month the payment did not come through again so I have try to contact again the EE support but now they said I have to call...