Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to see bill

My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ?

Deposit charge

I have just had my first bill for 2 year SIM only and also have a charge of £50 for ‘deposit for service’. There was no mention of this at all when signing up - which is really poor sales practice. I feel a little conned. If it is something that can...

Bill

Why is my bill £78

Suspended account

I have received a notice that my account is suspended and my bill needs paying on my app. I’ve gone to pay but it’s then saying I’m all paid up, but my phones definitely disconnected as I can’t call anyone.

Trade In allowance not deducted from bill.

Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??

Paper Bill request

Hi EE Team,Hope this email finds you well. I would like to request papel bill to be sent to my address, with more urgency my most recent bill to be sent via post. My new updated address has been updated today on the my app hopefully this won’t cause ...

Request to Cancel SIM Contract – Left the UK Permanently

Dear EE Customer Service,I hope this message finds you well.I am writing to request the cancellation of my SIM contract as I have permanently left the UK on the 18th of May. Unfortunately, I have been unable to cancel the contract through your onlin...

Resolved! Mobile account not showing on website or app

Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.Can someone help me understand if it is something i am doing incor...

Resolved! Fraudulent Google Play Transactions

My phone was stolen on Saturday March 5th, and over the next 10 minutes or so they racked up £239.51 of charges over 19 Google Play transactions. They were not made on my own Google account. I went into an EE store to get a replacement SIM on the Mon...

Resolved! I am unable to locate by previous statements.

I would like to access my previous statements for my accounts but all I can see is what is paid mothy by direct debit.Please can you advise how I can do access them .