Contracts & Billing

Resolved! Upgrade confusion

I’m just coming to the end of my pay monthly contract.  I have 2 numbers / devices attached to my account.  Looking to move to a SIM only deal on both numbers 1. using the app or web, it seems like I can only upgrade one number at a time… is this cor...

Resolved! Outstanding bill

Hi I’m struggling with an outstanding bill of over 200 pounds, could I get some time to pay this off without losing my access to my accessory from my phone? 

Resolved! Payment error

So today I paid my EE bill using my card on the app, it accepted the payment and then took it from my bank, the app then said error after accepting it. I’ve been on chats with ee advisors all day and I’m **bleep**ed off. 5 hours wasted they said I wi...

Resolved! Broadband Upgrade Offer, Annual Price Rise & TNT Sports on Sky Pricing

I moved across from BT in February 2025 and currently have Full Fibre 500 Essentials and TNT Sports on Sky on a 24-month contract. I'm very happy with the service, with billing nice and simple and everything working as it should.On 25th February this...

Resolved! direct debit change

how do i change my direct debit details as changing banks

Resolved! How was my bill 49.99

Resolved! Existing ee number to another ee account

Both my wife and I have separate EE mobile contracts and my wife’s current contract has ended. We have seen that by adding an extra sim to my account the same sim only deal works out considerably cheaper. However, we want to retain my wife’s existing...

Resolved! End of Contract Discount

Will my 10% discount still be applied when my 24 month contract ends and I start the 30 day rolling contract? I got it because I was with BT before they moved me to EE. A loyalty bonus. Is it possible to turn the 30 day rolling contract in to a 24 mo...

Resolved! EE one full works sim cancel

I am trying to cancel full works sim, but only get options for upgrades, Help please