Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Lower payment plan

On sim only and need to lower payment plan how would I go about doing this ?

Resolved! Selling Contract Phone

My S24 ultra is currently under contract and I will be paying for it until august 2027, I'm wondering if I'm allowed to sell it or trade it in with EE?

Resolved! EE customer complaints

Has anyone else had cause to make a complaint to EE recently - and if so what was your experience? I’ve been with EE since the start - I was an Orange customer so I think over 20 years. In the past I found they offered excellent customer service but...

Resolved! Application declined

My application was declined in store and I never accepted/received thecontract or device. Please cancel any active agreement and confirm noliability.”

Resolved! bill payment

Hello,I'm trying to pay my bill but there appears to be a problem with EE's system.

Have been a customer for over 13 years and refused a payment plan

Resolved! Help with monthly billing

i spoke to an operator on the phone and he said he’ll be able to help me regarding my monthly payments but when i call 150 to pay half it says i have to pay a minimum of £105 to re activate my account but he agreed £80 on the phone can someone call m...

Resolved! Bill

Hi! My latest bill now excludes the payment i make for my device. Should there be a separate bill for my device, as I can't find it?

Resolved! Account diversion

HI guys,I don't know if this will make sense but I'm wondering if there i anyway of splitting people from my account for them to make their own account and still keep their phone numbers?My 2 (now) adult kids are on my account but I'd like them to se...

Resolved! Did EE take my deposit twice?

I recently upgraded to the S26 Ultra. The deposit looks like it`s been taken twice from my Monzo account.tia