Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71170 Views
  • 72 replies
  • 15 Helpful

Resolved! rio door bell

I pay £10 per month for a data sim for a rio door bell  how do you obtain a receipt or receipts for. the last 12 months of direct debit payments 

Resolved! Different bills for full fibre in 2 houses

I have 2 EE Broadband packages, in different houses Full Fibre 150 essentials, no add ons, but the total amount is different- why is this ?  5 discount on both, but one is 37 pounds, and one is 34 pounds- its a mystery 

tejames25 by • Investigator
  • 98 Views
  • 1 replies
  • 0 Helpful

Resolved! Unable to afford bill

I'm unable to afford one-mobile bill. B/band has 9 months left on contract. Have no phone to pay for and only use sim but overall bill to EE is too expensive . How to I get out and get 12 month b/band ?

Jules162 by • Investigator
  • 432 Views
  • 4 replies
  • 3 Helpful

Resolved! How to close account of deceased parent?

Hello, my Mum had a mobile broadband account.  She died in June and I closed the DD in her bank account.  Because she was out of the contract period I assumed this would stop the service.  But we're now receiving demand letters.No help articles refer...

Resolved! 2 broadband accounts

I have two broadband accounts but only one is connected to my app I have never been able to view both bills.They are both connected to same house and same email and mobile.

Resolved! Smartwatch subscription

I have a fitbit charge 6 on my account. But I cannot for the life of me work out how long of paying it I have left. I have an £8 charge every month, this is what I pay for the fitbit, however I can't seem to get a way to look for how long is left/if ...

Vikstar93 by • Valued Contributor
  • 79 Views
  • 1 replies
  • 0 Helpful

Billing

My dad went from Plusnet to ee in July and his broadband stayed the same price. Just had email saying contract coming to the end and £4: increase from £29.99 to £33.99 

Djamer69 by • Investigator
  • 100 Views
  • 1 replies
  • 0 Helpful