Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Selling a device under contract

Hello,I just wanted to query some t&cs regarding a flex pay device contract I have read previously that we do not own the device under 6 months but cannot see anything affirming this for flex pay Is selling a contract device but keep paying the bill/...

Resolved! 17 PRO MAX EMI DEDUCTION

Hello Friendsi got my 17 pro max on sep 26. Paid and upfront fees of 50£. so when will EE start deducting monthly emi?? @Online

Resolved! Not open?

I’ve been trying to talk to contact customer services to talk about my phone as I’m due an upgrade today. Only says it’s open from 8am - 9pm but no matter what department I try it says opening is 8am - 6pm… I call before 6

Resolved! I paid a bill on 26 / November why am I getting another one so soon

Re: Getting charged for an account that's not mine.

I have had a similar problem I pay my bill and I also pay a pay as you go chip for my daughter . My contract has expired so I went into the EE shop to upgrade when I questioned why my bill was so high the lady was giving me a break down and I noticed...

Resolved! EE is nasty,greedy and full of undergraduate rude people.

I recently considered upgrading both of my SIM-only contracts, but the experience I had with EE’s chat-based customer service was extremely disappointing. The level of rudeness and lack of care displayed by the representatives was shocking. It’s cle...

Resolved! struggleing to pay my bill

Hi I'm struggling to pay my bill I can afford to pay half of what I owe next month and the rest the month after

Resolved! How do I add someone else to get a phone contact

Upgrade

I have an upgrade due and I found that it’s cheaper for me to do a sim only upgrade, and then afterwards upgrade my 12 pro max to a 17 pro max.If I do the sim only upgrade first will I still be allowed to upgrade my phone? Whilst also keeping my numb...

Resolved! Sales pitch no deals poor customer services

Everytime I have an upgrade I like to speak to someone, often they give you the best deals and can give you some information about the different phones. This time I had to raise a complaint. The call lasted 90mins, the person spent the time giving me...