Regarding Payment

[ArpitaDas01]

Hello, I bought my SIM card from an EE shop around 10–12 October 2026. My latest bill shows £66, including £50 carried forward from a previous bill and £16 in regular charges. I do not understand what the £50 charge is for, as I did not request any additional service. Could you please explain the charge and check whether my account has been billed correctly? @Jai 

[XRaySpeX · Accepted solution]

It's probably a refundable security deposit against roaming. If you don't intend to go a'roaming you can request it back.

[ArpitaDas01]

Hello,

Thank you for your response. Could you please confirm whether the £50
charge on my account is a refundable roaming security deposit?

I was not informed about this deposit when I purchased my SIM from an EE
shop, and I do not intend to use roaming services.

How can I request a refund of the £50? Also, do I need to pay this amount
before requesting a refund?

Thank you.

[XRaySpeX]

No, I can't confirm it for definite. I'm just a regular user here & am offering you my opinion based on experience. This public user discussion forum can have no access to your specific account. 

Call CS to request it be refunded. If you have already been billed for it, you need to pay that bill in full & you should get in refunded as a credit in your next bill.