Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Removing a Number of my Account when someone dies

Hi,Can someone tell me the easiest way to remove another Mobile number from my Account? I have 2 Mobile Phones on one account. One is for myself, & the other I got for my wife. Unfortunately, she has passed away due to 'Advanced Liver Cancer'. For so...

Contract

Why have I been restricted ?

Resolved! billing statement

Re: Rejoining EE

Just going to bump this.So just wanted to say that I am in a similar position. I left EE for a better deal with Three UK last year around August.I saw a great deal yesterday and thought I would place an order. However, order didn;t go through and I...

Resolved! Service

Bill wasn't due till the 21st but can't ring 150 so just paid bill and still can't ring or text

Resolved! How to call ee from Vodafphone

Hi, I need to cancel one of my contracts.

Resolved! Add partner EE phone bill onto my EE mobile account?

Trade in

Hi I have received a text saying phone has not been received but Royal Mail are saying they had delivered it on the 10th which was 2 days after I had posted it. I am now potentially going to be billed £495 on my next payment for an item that was deli...

payment

você pode me ajudar, eu fiz os pagamentos, eu já verifiquei meu extrato bancário, o dinheiro saiu da minha conta, mas EE não amortizou meus pagamentos, e suspendeu minha linha

Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...