All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Can someone help me I’m trying to pay off I’m iPhone 17 I got it in December 2025 it a two year contract and it’s too much money for me to pay off every month how can I pay it off
Hello,I need an invoice for the direct debit for my phone, I can find my bill for the data and contract but not for the device itself. In the "Your device" section I can see the payments made, but I can't download a PDF of the invoice / Receipt or bi...
I would like to remove my ex partner off my bills as in cannot afford to pay for him anymore because it’s way to expensive the bill is now £220.40 my original bill is meant to be £34 my ex partners bill is £53 I just cannot afford it anymore
Trying to link my broadband to my account to review the bills. I keep getting the error message "Please enter a valid billing account number". I copy-paste that number from the "Your new bill is ready"-emails I'm getting. Please advise.
I’m seeing conflicting info about upgrades and wanted to sense check what I’m reading…I’m at the end of my contract and I don’t want to get a new device. The “upgrade” page says I can get a SIM only full works plan for £36 a month… the way I read tha...
Need to change bank details for my direct debits
Hi,I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. As per the screenshots attached my Netflix account is still active...
I instructed the removal of some TV extras and went back to basic TV on 6th May. EE collected the full package amount shortly after and there is nothing I can see in my account to indicate that there will be an appropriate reduction on 6th June. Any...
Hi, I have made a payment for my contract bill and need a payment reference ID. I cant seem to find one anywhere. There isnt anything in my confirmation email and I dont see anything on the website or the app. Am I jist looking in the wrong areas? If...
