Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Billing

I cannot afford to pay my bill

Resolved! Billing

I’m struggling to pay my bills

Re: I’ve just ordered a ps5 bundle now I’m regretting it can I cancel this

I'm wany cancel my ps5 bundle because I can't afford it

Resolved! Why can’t i login to account?

Been trying to log into my account for the last few months to pay my bill. Try through the app it says error occurred and takes me to login via web browser. Same thing happens on there!

Resolved! How To Change Plan

Can someone PLEASE tell me how I can change to a lower plan ? Because since EE have “automatically” changed my plan to double the amount I was originally paying, no matter what I try, both via the App and the Website, I ONLY get shown the “plans” on ...

Resolved! Is this a scam text?

Hi I received this message today my bill was paid on 25.08.25...is thus a scam? EE: We failed to take payment for your last direct debit. We will place your services on hold until you visit: https://ee-ref-alerts.web.app

Billing

Hi so I’ve recently chnaged my phone provider over to Tescos after having a contract with EE on my contract was a Apple Watch, that handent been paid yet I added it on to my plan in may, how dose this work now billing wise to me. will I get hit with...

Resolved! Cannot see my bill

I have been with EE for several months now and they are very efficent at taking my payment. However every time I try to see my detailed bill I get various versions of "cannot show bill". I have tried on the website and on the app on my android 'phon...

Charges - no loyalty

I went away and barred services on my phone so I didn’t get charged data roaming. I’ve got back and I have been charged £150 last month. I’ve been with EE for over 10 years and the loyalty is disgusting. Does anyone else notice that I want to come to...

Resolved! Struggling to pay

I’ve been off work beginning of the year, I’ve been really suffering from mental health and in which case I find it really hard to read and concentrate also I’ve been suffering from sleep deprivation and being able to get out anxieties forms and pape...