Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cannot view any billing information or login to app

Whenever I submit my login details on the EE app, I just get sent back to the log-in screen with no feedback or error message.I also can't check bills and payments because, whenever I click on that button in my account's home page, I get sent to anot...

Resolved! Changed contract and now confused about billing. Need clarification

Hi - had a deal to get two phones with broadband. upgraded both phones but feel I was pressurised in store. Not really sure what I signed up to. Lack of explanation in shop and no one to talk to about it. Can anyone help? Really wanted to speak...

Resolved! Change billing address

Payment error

Resolved! EE flex pay

I have been with you for over 20 years. I have 6 phones on contract. I have always paid my bill on and around the 10th of the month and never have any problems. I renewed a contract or two last year and everytime I go to pay my bill it's been put int...

Cant see my bills

What a terrible services all around. First of all, whoever built this form has misconfigured the auto fill for the subject/title area making it ridiculously difficult to write the title. Secondly, and the reason I'm here, I can't see my bills online....

Resolved! 2nd March invoice

We have not been able to print off our invoice which should be dated 2.3.26 for February usage. The website is saying that this invoice will be available from 2nd March but as at todays date it is still not available. This is holding up our Feb month...

Resolved! Change EE Sim Only Plan

I have noted an increase in my Sim Only plan. I have been a loyal customer since 2003. Please can you call me on ********** to discuss options and discounts you can apply to my plan for a 12 month contract. [Mod edit: Removed phone number]

Resolved! Has my payment gone through?

Hi I am just wondering if can payment been paid

Resolved! End of sim plan

I am currently out of contract with my sim card and paying the same or slightly less, is there a way i can sort this online, rather than over the phone as i struggle to take things in over the phone it is quite frustrating not having a web chat servi...