Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Getting billed for cancelled sim

Despite cancelling an additional sim several times, which id taken for my sister who visited me for two months, I keep getting billed for it!I've done it via email, via a conversation and via chat!But keep getting billed for itI don't know what else...

Does EE actually answer answer of its phone?

I spoke with an EE person on 29 November by phone. I was calling because there was a grave mistake regarding my credit rating on my account. He said he'd look into it and call me back later that week or some time the following week at teh latest. Th...

Resolved! Monthly tariffs and data plan

I am on a monthly contract with EE and looking to upgrade but am confused about the different data plans on offer as some seem misleading. There seems to be some deals and tariffs that are identical but then the price to pay per month is different i....

Resolved! Can't view my bills online

I've been trying to view my bills online but it just says the service isn't working at the moment. I have tried calling and even though I explained how difficult it is to see bills on my phone screen, all the EE customer service person could do was t...

Resolved! I have been trying for a week to pay my bill

Your website is an absolute disgrace. I have been trying for a week to pay my bill and I just get either an empty page or "we're sorry this isn't working right now". Judging from other posts I am far from the only one to experience issues. I've tried...

Resolved! Re: Viewing my bills

I can't download my bills, please could you help me ?

Resolved! Tech add on

I have a tech add on of £29 a month but I can’t seemto find it anywhere on my app or website for when it expires

Resolved! Billing

Hi everyone so basically been having issues with my contract for months now on payments plat paid it other day before trying call someone said not paid it my account is suspended when I’ve paid it so confused message live chat waiting nearly 3 hours ...

Resolved! Anyone having issues making device payments online or through the app?

I have tried for two weeks to pay a past due device payment online and through the app. The payment site will not load and it says it is EE's fault and they are working to fix it. Anyone else have this problem?

Resolved! Credit from previous monthly bill payment

Hi, I have a credit on my mobile bill from November (approx £14.75) & I'm wondering whether this months bill will be reduced in time for EE to debit my account on Wednesday 10th December.Can anyone advise me please? Many thanks in advance.