Contracts & Billing

Resolved! Opening a contract

Hi I am currently looking to open a contract for a gaming console how do I do this I’m not currently an ee customer

Resolved! Lost me as a customer

It is my mums birthday at end of this month and I was looking forward to getting her a new iPhone 15 as she is still on her 11. As I was about to head for checkout I was informed that I am unable to use EE financing for an unknown reason. The last st...

Resolved! Someone has set up contract to my address

As the title says. I have my own EE contract and am the only person in my household with an EE account so don’t take a second glance at any post with EE on the envelope.However today I have opened a bill in someone else’s name using my address statin...

Resolved! returned device and now being ignored

hi, ive been on to many different customer agents on the phone and on chat and all give conflicting information. I am due a new device after I returned my device over a week ago after starting a new contract plan with EE. I didn't like the device the...

Resolved! Unbelievable 2

Again, I cannot understand the arrogance of the EE's method for dealing with disputed calls. I have just had a bill showing a call to Jamaica and another to France. I can state honestly and categorically that neither my wife nor I made these calls, n...

Resolved! Am I on a contract

Resolved! Outrageous Bill

My monthly bill on my 3 lines  kept going up unexplainable for some months and I eventually decided to switch to pay as you go. I was told it take one month to come into effect. On the first of Feb, couldn't make any calls. Called 150 yo enquires and...

Resolved! Why can’t I pay my bill

Why can’t I pay my bill [Mod edit: add title]

Resolved! Can't Upgrade - Still Paying Off Phone?

Hey,Looking for some advice, I was under the impression that with the new style of EE contracts that my plan and my handset were now individual commitments (one for 24 month and the other 36).The 24 month time frame has passed but I cant change, edit...