Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Customer service and billings have overcharged me

Been overcharged for 3 months, have refused point blank to put the money in my bank. Only know I have been overcharged due to a bill that I am still being overcharged on and they will expect me to pay this and I have to trust they will honour a refun...

Resolved! What does this mean on my bill?

Just looking at my next bill it says it will be £100 for TV and broadband. This is higher than the previous month which is higher than the month before that.It say £9.99 for rented or bought. I cannot see the details so have no idea what this is. It ...

Re: Change address

Hi I’d like to inform I have moved house.

Charges

I upgraded my phone. And paid the extra £750 for the device. I am still having to pay device charges? Why is this?

Resolved! Getting my services back

hi I just paid my overdue Bill and I would like a person from customer service to call me

Why we customers have to do there work.

Dealing with payment that had no knowledge of. Ask EE to look into no issue payment account x2 mobile phones. Only to find out from my further investigation they taken payment for a switch from BT to EE mobile so I've been paying for 3 instead 2. The...

Resolved! Paying more out of contract phone

Hi anyone paying more for an out of contract phone ??? How do I talk to someone on line !!

Resolved! Trade In From Hell !

Am having Same trouble with my trade in to LIKEWIZE ! I traded in my phone on the 25 June 2024 sent by tracked Royal Mail , they received it have proof of delivery so contacted them after 3 days told no update as yet after giving them the IME , cont...

Mis sold but charged for plan. No simcard sent.

Last Friday I agreed a plan £9 for 30gb a month on the phone with EE. I have a photo of the agreement I signed. £9 was charged to my bank account, as a direct debit. I then got an email saying that the plan was £10 for 5gb. I phoned EE. After this an...

Resolved! EE one Customer Confusion

I have a phone contract which ended 30.09, so I’m looking to upgrade. As a household we also have my partners phone and Broadland with EE all paid from 3 different bank accounts. im looking to combine under an EE one customer. The broadband and my pa...