Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Unable to see any billing or statements

I am unable to view any of my bills when logging into my account either online or via App. Not been able to see anything for a few days at least. Have spoken to EE who promised a call back but I have yet to speak further. Is anyone else having sim...

Resolved! Charged Upfront Cost After Pay Monthly Application Was Declined

I was trying to get a phone on contract pay monthly but i haven't pass i think but i still have been charged what can i do about this thank you [Mod Edit - Title added]

No way to contact EE. No way to pay my bill.

Their numbers don't work. I call and none of the options work, the app doesn't work, the site doesn't load. I still have a few months of flex pay to pay off and have literally no way of doing it. Can't wait for debt collectors on my ass because of ho...

Can’t see contracts on profile

I cannot link and devices and all of my contract info has disappeared

Resolved! Paid bill and not turned me back on

I dont want a digital assistant , can i talk to a person please

Resolved! No Order Confirmation

I have placed an order for an e-SIM with my direct debit details.Apart from an email about the contract summary, there is no clear direction of when I will receive details on how to proceed, or activate my e-SIM.Obviously, I'm unable to use the EE ap...

Resolved! VAT invoice for business account

Our company opened a small business account with EE in November. 3 usersboth the November and December invoices were sent inclusive of VAT, with no breakdown of VAT amountI managed to get this resolved for the January bill, but trying to get VAT copi...

Account

I would like to make payment but since i changed my bank card i am unable to pay .I opened my app but its not allowing me to change details ,Its just saying account closed .I font understand why

Resolved! Can a EE shop help me with my end of contract choices?

Hi,I have a sim only contract which I have had a text informing me it expires in 2 weeks time, if I do nothing I will pay £22 a month. I no longer need the amount of GB I receive and wish to get a sim card which has less GB and is cheaper.I log into ...