Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71214 Views
  • 73 replies
  • 15 Helpful

Resolved! Extra charges.

I feel very frustrated and cheated. When I signed a contract with EE, I was offered a mobile phone plan that included free cellular connectivity for my smartwatch—independent of the phone itself. I took out two contracts, one for myself and one for m...

domii7121 by • Investigator
  • 85 Views
  • 1 replies
  • 3 Helpful

Resolved! Change of billing date

I have done that. I also paid this month for subscription, and now EE has given me credit and I will be charged again this month for my subscription. Why am I being charged twice in the same month? Why am I paying extra?

Kei6 by • Investigator
  • 363 Views
  • 18 replies
  • 1 Helpful

Resolved! Contract not changed from 2025

I have asked EE showroom people to cancel my contract on my 14 pro max and insurance on both phone and watch in july 2025   and told them to keep internet on sim, which they agreed to charge around 28-30£ monthly.   but only recently I came to see th...