Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Worst customer service

Worst customer service every I have 2 contracts and both should cost £33.50 they keep over charging me loads for the past 5 months EE stop scamming My both contract is on CAP

Resolved! Billing Question

I recently returned an add on for my mobile bill and recieved a message saying that EE have recieved it and will refund the initial payment I made of £10 however on my phone bill it says they will still charge me for the add on extra on the 10th of t...

Resolved! Cannot pay bill

Keeps saying failed- no issue with funds/bank been on hold for over 1 hour now and still no answer

Lowest Plans, Overseas

Seeking a little help and advice, I've got three pay monthly phones which are pretty expensive. It's costing me over £200 a month and I'm I'm trying to but we're going to be living overseas for a long time so I want to put them either to the lowest p...

Resolved! How much is my bill and wat date is it getting taken

How much data do I have with my contract

Resolved! Payment not showing on balance?

Hi, I had a credit of £3.73 on my mobile account.On the 4th August I paid £11.27 so the total should have been £15 in credit.On the 4th August my bill was generated with a bill of £15.48ishI pay before bill so the money is there when the bill is gene...

I'm trying to upgrade but keeps coming up with the page is not available.

Ive cleared my history and tried logging on from different computers but still unable. Don't want to spend ages on the phone

Resolved! update contract

how do i know when my contract is ready for a renewal

Tech add on

Hi all, I have an EE SIM-only plan that’s almost out of contract. I still have three tech add-ons that I’m paying off monthly. I want to move my number to a PAYG SIM on another network using a PAC. If I do that, will I have to pay off the tech add-on...