Contracts & Billing

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
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  • 69 replies
  • 14 Helpful

Resolved! Bill

Was told my bill would be £18 every month,  don't understand why I'm paying £22 April,  £20 may?Was told would be easier,  if next month's is high again I'll leave the company,  I've n̈

Resolved! Paying bills

Every time I try to pay my phone bill I always get some form of error, either via the phone app or the website. I've missed 2 months where I haven't been able to pay because when I try to, I get an error and it's just slips my mind to try again at a ...

Resolved! Wrong bill paid

I think I accidentally paid my phone bill instead of my broadband bill and now I'm panicking as I can't afford to pay until the end of the month and can't have it suspended as everything is connected to it