Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE Broadband Bills not visible!

I have never been able to see my Broadband Bill. the service appears to have been broken, as in "this service is unavailable right now", for over a year. I was without WIFI for 3 weeks this time last year (July 2025). I was told I would receive a reb...

Resolved! Direct debit

Had an email from EE telling me that my Visa card was out of date and to update my details.That's correct I do have a new card.How do I update my details for my direct debit. I can't see how you do it.

Resolved! What happens if change my mind about early trade in for upgrade

I have recently upgraded early from Samsung S24 ultra to the s2 ultra, i only had 1 month left on my contract, but upgraded early do to an offer to claim a watch. I think the guide told me if i did not send my phone back i would have had to pay just ...

Resolved! Billing

Wondering if there’s a way to view my extra charges as have been charged £52 extra this month but when clicking on that port if the bill it’s all blank.

Resolved! Help

How do I see how much kt would cost to cancel my ee phone bill and phone contract with out canceling my Nintendo switch 2 vr head set and Xbox

Resolved! Change my direct debit details

How can I change my direct debit details?

Resolved! How to contact Channel Returns

Hi, can anyone advise how to contact Channel Returns?I phoned 150 and the person I spoke to said I need to phone 0800 079 01 03, but when I phone that it just takes me to the exact same menu as 150I want to cancel a contract I have had for less than ...

Resolved! 24 MONTH CONTRACT

Hello, I’m looking for a data plan for my new phone. My previous phone was with EE and I’m looking at the 24 month contract. Is it possible to cancel during the 24 Month contract and if so, is there a fee with it? Are there any other data plans That ...

Cancelling payments

Hi, I have a few payments on my bill, no idea how to cancel them please? Hate talking to people, thought i could do it via the app but no luck?

Resolved! Contract

Hi, I have a question about my bill. My £17 SIM-only upgrade was cancelled, but EE still took £53.49 from my bank account. I was told I would only be charged for the services I had used. Will I receive a refund or a final bill with a credit for the u...