All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
My wife and I joined EE on 21 September 2025 at the Kilburn store, where we were each asked to pay a £100 refundable deposit (£200 total) since we had no UK credit record.Both payments were made by international bank card and successfully processed. ...
How do I view my bill without downloading the app? Is this website as awful as I think it is?
hi,how can I get in contact with an agent online im unable to call, Ive set up my account and it’s saying my info is wrong when it isn’t and I can’t download my eSIM. it’s annoying the life out of me. Never known it so hard to get in touch online
I go to 'Manage' as suggested but there isn't a 'Billing' option available, the same on the app.How am i supposed to get my invoices? This has been going on for months
Hi,I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. As per the screenshots attached my Netflix account is still active...
I am looking to find out if my family and friends discount has been removed for some reason? Would I need to go in store to check this? I have notice my bill seems a bit high since I upgraded at summer. When I go on to previous bills it says discoun...
Bit of background.I was originally a BT customer for many, many years. I eventually swapped to EE broadband & TV in August this year. Within about a week of this contract £10 was taken from my account with description "Initial payment". I didn't t...
I chose not to renew my contract. Got a pac and moved to giffgaff. Today EE has drawn its normally monthly DD from me. How do I get the funds back? I don't owe the company anything, they have taken money they are not due.
My plan is on automatic debit from an old card of mine that I no longer have access to. I would like to switch to another bank and I am unable to do so.
I have been with EE for 13 years, 2 years ago i upgraded to my current phone on a FLEX account. It all went well after 24 months the phone was paid off and I could upgrade....or so I thought. Apparntly because I had this flex account I csnt upgrade t...
