Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Post-account name change help

I recently just did an account name changeover through a call. The guide said it all went through and I've since had texts from EE using the correct name so I'm assuming it has worked but now on the app and web it says the account is closed (using th...

Resolved! Transefer the numbers from my account to my wife/daughter

Hi there,I have an account with two pay-monthly contracts... one for my wife, one for my daughter (now 21). For reasons, they want to manage their own mobile phone affairs.Can I break up this account and allow my wife and my daughter to have their o...

Resolved! Can I have 2 direct debits for 2 different sim only plans from my EE account?

I already have a 24 month active sim only plan being paid via direct debit from my bank account. Can I add another sim only plan for my son and the payments for his plan can be taken via direct debit from his bank account? That way he will pay less m...

Resolved! Upgrade Anytime

Hi, I'm just wondering if anyone has experienced similar scenario to me whilst trying use upgrade Anytime. I am currently within the last year of my contract, phoned 150 today to enquire about upgrading to the iPhone 17 pro. Everything was going gre...

Resolved! EE changed my plan and charges without my premission

My EE plan ended in August.I went to their office in May. They assured me that my plan and bill will remain the same if i don't do anything.My monthly charges went from £12.42 to £17.21

Resolved! Is they an online chat with ee

Resolved! Re: Unrecognised third party charges apple.com/bill

I have noticed this on my bank account yesterday I have had 9.99 pending I did not pay for anything nor receipt nothing I have gone further back and they have been taken payments baring from 2.49, 4.99, 9.99 and even 19.99 I think this is disgusting ...

3rd number unable to upgrade with no explanation

EE truly excelled themselves last week and whilst I wait for an answer to my complaint, I thought I'd ask on here if this is usual...Myself and 2 kids all have contract phones, one of them has reached end of contract and I have tried to upgrade onlin...

Resolved! Re: Contact a human

All I want to know is when my bill comes out

Cancel my contract for my Lenovo tablet

Hi how do I cancel my contract that I have with my Lenovo tablet. I have had the device for a little over 2 years. If there is a way to cancel my contract without phoning re that would be great as I am not very good talking to new people over the pho...