Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cant we have a simple contact for ee related issue

Why is it so difficult to be able to write down your issues, thoughts or problems, whether it be a email or a bot chat, that is saved & a real world person can email you back?When any of us get the chance to lay down a problem in writing or we may ha...

Resolved! Suspended account

I have payed my overdue balance and my account is still suspended any help please?

Sim

Purchased a iPhone 36 month contract and sim on 24 month contract.. my sim contract has finished but ee are saying I can’t upgrade sim as I have to wait for the 3 year phone contract to expire as it is linked to the phone? Anyone any idea if this is ...

Resolved! How do i find out what my bill is before add ons

Extension contract

Hi, my contract is at the ending 28th of December and after 8 years I'm seriously thinking to leave EE and do not extend for more 2 years with heart broken because of no consideration of the commercial corporate who called me last me 10 minutes befor...

Resolved! Final bill

Hello, on September 9th my contract ended and I moved to a new provider. I am billed on the 18h each month. I would like to know if owe EE anything for the period August 19th to September 9th when my contract ended as I would like to cancel my direct...

Resolved! 10 charges for same thing on 8\10\25 on my mobile bill

Resolved! Adding my wife as additional account holder

Hi,Is it possible to add my wife as broadband account holder so she can call EE in case of issues ? I travel a lot for work and it's not practical if she can't manage the account in my absence.

Random screen protector

HiAny reason why EE have sent a Minute one liquid screen protector I didn't order this and it came today Anyone else had one delivered?

Resolved! Out of contract letter

l received a letter from EE telling me that my business package was out of contract.I have had a couple of texts telling me the same over the last few months but ignored them as l was not sure they were genuine!Anyhow, l renewed the contract but now ...