Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Losing a customer after 20 years

I'm not one to usually use forums, but there's always a first!After 20 years of being with EE (Orange prior) I have finally had to move my mobile contract away from EE due to the grossly uncompetitive rates being offered by Sales representatives, who...

Payment and billing

I payed my bill that is still one my account and says not payed when I have payed it and you have now turned my line of I am not paying a bill twice sorry my line needs to be put back on and my bills updated as I have payed it

Billing for personal & business

I have both personal and business contracts with EE. When I login, it is through my personal login. I click on my personal bill to understand or view the full bill and it takes me to a break down of my business contract. The site does not allow me to...

Re: Unable to make calls

Can’t pay my bill as there is a problem

Resolved! Invoice

Where do I find my invoice? It's probably obvious, but I can't find it anywhere!

Resolved! Want to know my contract details of iPhone 13

Hii I wanted to know my contract details of iPhone 13 pro max and when it is going to end ?

Weare8

It tells me to go on rewards to see the money I have earned to get off my phone bill but I can't see anything.When I go to pay my bill the money I have earned doesn't come up

Resolved! Re: My account

Hi I want to reduce my plan to sim only

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Adding my plan and changing billing details

Hi, I’ve tried linking my device and it won’t work I can’t see how much data I have left and when the next payment is, also I got sent a new card as I got scammed and need to change the details with you so I don’t miss a payment and I don’t know how ...