Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! when I due for upgrade

can u let me know , when I due for upgrade

Apple pay

paid my bill 5 days before the due date via Apple Pay. On my bank it shows pending and EE app showing the bill is outstanding, however when I go to try and pay again it only gives me g pay or card. Apple Pay is missing.this happened to anyone else?

Resolved! Special Svce on my mnthly account

My telephone account shows calls to "Special Svce" What is this?

Resolved! Upgrade from my A12

Hi I'm Helen,I need corrections corrected because all I want is a mobile phone,Samsung's reasonable or cheap I'm a A12 but it's starting to play ...and my contract phone I though it was a year but nope she threw another year and I didn't appreciate....

Resolved! Change of ownership issue

My ex partner had 2 accounts one, their one and one paid for by me. Have now separated and I have changed ownership of the account to me. My EE was previously logged in with all Thier details but my email address as was effectively my account. Now wh...

Resolved! Cancelling phone contract

How do I cancel my mobile phone contract. I have tried ringing, get automated messages, my phone that is connected to the number is just basic and has no internet, nothing is never simple, it’s so frustrating

Resolved! Linked but not recieving £20 discount -ee one

Hi I recently upgraded my mobile to the Samsung s25 ultra. I also have ee broadband but I am not recieving £20 discount ee one. My accounts are linked. Can anyone help?

Resolved! Re: I need to access old bills from over 12 months ago. How can I do this?

I need to access my old bills

Resolved! Hi how i can get information which exactly charges have been added to my bil?

Resolved! New mobile contract £50 deposit charge

Hi I have just took out a new contract with ee the phone had no upfront fee and monthly contract fee is £33 the contract is only 3 days in and my first bill is saying £83 I'm about to be charged £50 deposit for services there was no mention of this w...