Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

Can i get my mobile bill

Resolved! Credit refund timescale - how long to reach bank account?

How long does the credit refund take to reach you bank account after the final bill is released [Mod edit: title added]

Resolved! EE Charge to bill

Last month I purchased YouTube Music premium through the Google play store on my Samsung and used the EE Charge to bill feature which says it'll put the charges on phone bill. My problem being I've just got my new phone today this month and the charg...

Resolved! Unexpected charges on bill

Could anyone explain to me how it's possible for my son to run up £170 of Playstation charges on his phone bill (which I pay) when I put a £0 cap on the account so that he couldn't do such things? He is denying doing this and I'm kinda believing him ...

Resolved! Contract ended

I am 79 years old, I’m using this as an excuse - but my contract apparently ended many years ago, I would have been informed by text (I rarely read them). As my phone was then paid for I should have switched to SIM only, I did not - therefore have o...

Resolved! URGENT - Need to speak to customer services

I have no signal to call EE and the online chat feature is unavailable, I need to speak about my bill as soon as possible.

Resolved! How much is my bill

Hi how mach for bilf dist mont

Resolved! My plan is ending, but not flexpay. Advice?

Hi all,Back in March 2024, I started monthly payments to EE for my iPhone 15 pro max 256gb and the plan, EE essential 125gb. The flex pay for the phone doesn’t run out until Feb 2027 but that is absolutely fine with me as I’m very happy with the pho...

Re: Third party

I've tried to contact customer support over the phone they ALL keep saying this can be done on the app. ON THE APP there is no option to add this. I will likely swear down the phone if i have to keep contacting them,

Resolved! Re: Payment not showing

Yes I have just been through my bank statements for the last year and I have 7 payments that have left my account but are not showing in payments