Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Complaint wait time

Hello,Does anyone know how long it’s taking for getting a callback in relation to complaint I lodged via the website? I had a complaint reference sent to me via SMS last night.Thanks.

Resolved! cuatomer services

is it possiable to talk to a customer service agent on line

Double charged for eu roaming

My most recent bill included roaming charges for a trip to Italy. Some days were charged at £2.59 per day as I expected, but some days were charged at £5.18 per day. I called 150 and was advised that this double-charging is a known issue affecting lo...

Resolved! Regain access to EE sim which shows cancelled

@EE service teamHi cancelled my plan when I left the UK. Now I need to access my phone number again as some of my other accounts are connected to this number. What can I do? Where do I talk? I am currently outside of the UK so I cannot call them and ...

Resolved! Channel Returns webpage url

HiDoes anyone know the url for the Channel Returns page?Spoke to an advisor called Thomas about an hour ago to cancel my 30-day rolling contract; EE have decided to increase my £9 plan to £13 without any benefit to me.This Thomas offered me the same ...

Resolved! Incorrect Bill

Hi ,Any suggestions on who to contact EE when a bill is incorrect and attempts to contact EE complaints fail? is the best solution to vote with feet and leave?any constructive thoughts would be very much appreciated.Thank you.

Resolved! Missing invoice

Would it be possible to get a copy of an invoice that I’m missing from my records the app does not allow me to go back k this far date of payment 15.10.22payment amount £250.71

Resolved! Living the country

Resolved! No eligible for upgrade on EE essential plan?

Hi, Just wondering if I can have some advice. I am on a EE essential plan 25GB £28. Started in Aug 2024 where I pay separately for phone and plan. Plan has ended on 12th Aug and Device contract term still on until 12th Aug 2027. I want to upgrade the...

Resolved! Payments

After various frustrations and over paying I’ve moved everything away from EE. I’ve now tried several times with agents and via the app to settle my final bill both for air time and paying off a handset. Agents don’t know why payment system is not wo...