Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Seeing My Bills

I have recently moved from Plusnet to EE for broadband. I assume that I have to link my broadband account after i sign in. However, although my profile shows my current mobile number, it comes up with wanting to send a code to an old mobile number. N...

Resolved! Leaving EE for broadband + TV, but wanting to keep our phone contract

Hello team,Our broadband and TV contract ends in December. We also have a separate, ongoing mobile contract which we will definitely want to keep active and not leave you for. I received a rather negative letter from you last week, telling me that...

Resolved! Missed direct debit

Hello, my direct debit for my broadband came out earlier than expected so there wasn’t enough money in my bank to cover it, thus it was returned. Will the direct debit be tried again as I don’t get paid until Friday so I am panicking a little. It was...

Resolved! Annual increases

I see BT/EE have increased the amount by which plans go up each year. I won't be adding any new plans or upgrading now, £2.50 on a lower cost sim only plan is a nearly 25% increase in the first year.

Resolved! Removing direct debit

Hi there I want to change my direct debit please I want to manually make this payment monthly not through a direct debit , if not possible can I place move my payment date to the 1st of every month

How to change sim plan

I’m going round in circles with the EE website, how can I change my existing sim plan to the EE full Monty. I can’t see the full works when I click upgrade, but I can see other plans. I’m out of contract since Jan.

Resolved! Billing statement

Bill statement

Resolved! billing

My contract has just ended (moved to another provider).It says that I am being billed for this month and have a bill in late November (both months at the increased price).

Resolved! Request to Cancel SIM-Only Contract Without Early Termination Charges

Dear EE Customer Services,I am writing to request the cancellation of my 24-month SIM-only contract, under order number 00611.I have now left the UK and am no longer living in the country. Therefore, I am unable to continue using my EE service.Consid...