Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill High

Hi why my bill high like £12 on top this month and have 5 days maintenance on my area I am use 5 days less then normal thanks

Resolved! Bill for the last 6 months

How do I download a PDF of my bill for the last 6 months in one document, not as 6 separate documents?Thank you

Account review

Since november 2025 i have had nothing but issues.Last week I was told it was because the automated account review hadnt taken place, I was told to email a department to inform them. 4 times the response to my email completely ignored what I was emai...

Resolved! EE Business: Cannot link my business line/product to EE App/Online Account since

Hello EE Community Team,I’m raising a formal complaint regarding an ongoing EE Business and a personal number on personal account access issue that has been unresolved since November 2024.SummarySince joining EE Business in Nov 2024, I have been unab...

Leaving EE before 14days cooling period

I am new costumes on EE. Its bean around. 10days and we have lots of problems with the Internet. Call EE customers service asked to cancel. Find new provider and now I needed to pay 192£!!! For what?? Ir that's anything what I can do? Don't wanna p...

Resolved! When does my contract end

FRAUD - EE has salespeople who will fraudulently change your plan

It is simple. One has a pay-as-you-go plan.Go into the store - ask to top up.Be changed to a subscription where the international fees are roughly £28 per minute. Send bill. Around £1000 pounds later... Get off this provider asap.

Resolved! Extra charges on my bill in the UK

I am the account holder and my husband has a SIM only plan on my account. For the last few months there have been extra charges associated with his number. I have tried to find out what these charges are for but hit a brick wall. Any help would real...

Previous mobile accounts

When I log into the EE mobile app, in the billing section, I have 4 account numbers listed, my current account and 3 previous accounts. Is it possible to get rid of the 3 previous accounts?

Resolved! View bill

View bill