Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change to SIM only on same phone

Resolved! I’m in credit until Feb’26. Should I stop my Direct Debit until then?

I’m in credit on my mobile bill until Feb’26 payment.Should I cancel my direct debit until then?

Resolved! Pay Monthly

Hi, I’m an EE customer and interested in upgrading to Pay Monthly iPhone 16. I just wanted to check what happens to the monthly payments once the device is fully paid for? The payments for the phone should be completed in 2-3 years. I can’t seem to f...

Is EE One discount worth it for me? & Query about current airtime plan discounts

Hi all. So I signed up for EE broadband yesterday with one of the main draws being the discount on future mobile plans but having received a good offer from my current broadband provider to stay, and looking at my existing mobile plan, I'm not so sur...

Resolved! Demands for fees?

A curious one here, Firstly, I don't use EE, yet receiving regular demands for payments, despite closing EE account 7 months ago and returned the router and payed final fee, which I have receipts for and confirmation I no longer owe EE anything. toda...

Resolved! Contract

Can you tell me where I can see my contract please

Resolved! Direct debit set up

I'm trying to set up a direct debit. Instructions say, log on to app, go to Manage, then Billing and set up DD from there. However, the set up DD just takes you to an information page about DD. There is nothing there that allows you to set a DD ...

Resolved! Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...

Resolved! Urgent

I need to find a way to pay my bill and have my phone connect for receiving calls again this is effecting me receiving benefits for my children.

Resolved! EE scammed their customers

EE is a complete scam. I signed a 2-year contract with EE for the iPhone 14 Pro Max, starting in June 2023 and ending in June 2025. After my contract ended, EE charged me an extra bill for a 25th month, claiming I didn’t request a cancellation. They ...