Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! bill

I want to pay 31.50 on my bill for finance agreement

Suing EE

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.I renewed my contract with EE for another 24 months. On the 17th of October I decided th...

Resolved! Lost mobile number

Is there any way I can look at an old orange bill to find a mobile number I have lost, it was over 10 years ago

Ordered pay as you go contract

Ordered the iPhone 15 just moments ago on pay as you go contract everything checked out they took my upfront payment then somehow the page had an error now can’t find my order there’s no email to confirm just the fact they took an upfront payment I’m...

Resolved! Payments not going through - charged twice

I've tried to make payments to pay my bill twice this month (1st time through Apple Pay around two weeks ago, 2nd time by card payment yesterday the 19th after receiving a text saying my payment is overdue), so they did not go through, and now I've...

Unable to see any billing or statements

I am unable to view any of my bills when logging into my account either online or via App. Not been able to see anything for a few days at least. Have spoken to EE who promised a call back but I have yet to speak further. Is anyone else having sim...

Resolved! Unknown mobile number in my account

I have just checked on my account today 21st May and found an unknown mobile number in my account. The mobile number is 073xx xxx x82. I am not sure where this come from.So far I only have 2 mobile numbers attached to my account. We do have a broadb...

Direct debit

I’ve opened a contract less than 6 weeks ago I’ve tried changing my direct debit twice to the middle off the month instead off the end and nothings changed

Resolved! Bill

Hi.I cant see my bill .i resive my bill by email.i cant open my bill and see please help me

Resolved! Apparently I can't afford an upgrade

Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a 36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...