Contracts & Billing

Resolved! I wan't to leave EE but how?

Resolved! Missed payment issue

I missed a payment, but I paid it at a later date. I have since been unable to use any of my mobile data. I want support from EE, but I'm currently abroad and my texts won't go through to be able to get the right help. I want to be able to resolve th...

Resolved! Ess device 4G

I have just notice I am paying an extra £11 per month for a Ess Device 4G.When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.they also tried to sell me broadband which I also s...

Resolved! New sim plan

already a ee member with a old pay monthly sim, got a deal to get a new cheaper monthly sim plan as i also got ee broadband - how can i use my old number to the new sim? Tried the PAC code and the PORT none seems to be working and can’t be done becau...

Resolved! Unable to afford bill

I'm unable to afford one-mobile bill. B/band has 9 months left on contract. Have no phone to pay for and only use sim but overall bill to EE is too expensive . How to I get out and get 12 month b/band ?

Resolved! I want to pay off my iPhone 17

Can someone help me I’m trying to pay off I’m iPhone 17 I got it in December 2025 it a two year contract and it’s too much money for me to pay off every month how can I pay it off 

Resolved! How do I get an invoice for my Device Payment Plan?

Hello,I need an invoice for the direct debit for my phone, I can find my bill for the data and contract but not for the device itself. In the "Your device" section I can see the payments made, but I can't download a PDF of the invoice / Receipt or bi...

Resolved! Re: EE Price hikes

I would like to remove my ex partner off my bills as in cannot afford to pay for him anymore because it’s way to expensive the bill is now £220.40 my original bill is meant to be £34 my ex partners bill is £53 I just cannot afford it anymore  

Resolved! i want to cancel contract i have one month left till end

Resolved! "Please enter a valid billing account number"

Trying to link my broadband to my account to review the bills. I keep getting the error message "Please enter a valid billing account number". I copy-paste that number from the "Your new bill is ready"-emails I'm getting. Please advise.