Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How can I access my bill to see and download, on line or on app.?

This was easy before but now seems impossible, just in the past 2 months or so. And the HELP info. still explains it like it used to be so it's no use at all. Thanks.

Resolved! How can I cancel my EE contract online?

My contract officially ends on the 9th of August 2023, is there a way I can notify EE online that I wish to end the contract at the end? Many thanks

Resolved! I pay 5 hours ago and I send proof but still says not paid

Resolved! Payment

If i make a payment towards my june bill, will that payment get taken off the overall amount due?

Resolved! services suspended but i have paid my bill yesterday

when will my services be put back on ?

Resolved! direct debit change

how do i change my direct debit details as changing banks

Administrative charge

I've noticed i had out of plan charges I've not used anything out of plan it does not say what it for just administrative charges any idea

Resolved! WHY ARE THERE 2 PHONE NUMBERS ON MY ACCOUNT ?

Resolved! Urgent Complaint – Insurance Claim Still Under Review After 1 Month

I lost my mobile phone (Samsung Galaxy Z Fold 7, black) on 1st April and submitted an insurance claim with EE on the same day.It has now been over one month, and my claim is still showing as “under review” with no clear update. This delay is causing ...

Return or trade in past returns window?

Hello there,I have a hardly used MacBook Neo that I purchased through EE back in June, and of course I appreciate I am very much out of the returns window.My question is, do I have any options of trading in with EE for an iPad or similar? The MacBook...