Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract ended and already switched to PAYG

Hi, im really annoyed at EE right now. I have just finished my contract since feb7 but they are still charging me with my the monthly set data usage my device was up with. Thing is I have already spoken to multiple agents since january and asked them...

Extra charges of bill

This is ridiculous since four months they charge me wrong amount of bill every time I call them they reduce my bill but this time I make a complain to omnibus and on few days I will call the citizen advice to send them legal notice because every mont...

Resolved! Need the March 2025 Invoice

When will the March 2025 bill / invoice be available online. Mine was supposed to be available from 7th March but it is not yet available to see in MyEE app/online?

Resolved! Payment

I need to make a payment

Resolved! sim Contract ending but FlexPay for another year: EE say I can’t leave

Hello everyone,hoping for some advice.I have an iPhone 14 Pro on FlexPay for 36 months but have a 24 month sim plan.my 24 month sim plan ends next month and I’ve constantly spoke to EE on live chat and phone recently about where this leaves me and ha...

Resolved! Baffling suspension notice

Have received a suspension notice by post for an unspecified EE mobile number because of a supposedly unpaid £10 bill. Logging in online gives me no information about this.

Resolved! Trouble accessing invoices online (multiple browsers)

HiIs anyone else experiencing problems when trying to load invoices, or accessing the plans tab? When I click on it, it doesn't return anything. It's like the links are broken. This has been the case for many days and it's happening on multiple inter...

Resolved! EE app / Account

My EE app say Mobile account in credit, what does this mean

Resolved! overcharge

I have been charge for sending an image in a text five times when I only sent one photo. How can I get hold of EE to complain? I cannot find any way to contact them.

Contracts & Billing

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