Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: A disgrace

The company feels like it has one person working there.I phoned to ask to arrange termination of my contract of my broadband that drops out in the night time. I had to wait till the end of contract, i pressed option 1 because it says they will send ...

Resolved! Biling enquires

I want to ask about my billing history and upcoming payments for my phone and how much balance left to pay

link broadband and mobile

I purchased EE mobile and broadband as a combine package with £10/month for the unlimited mobile data. My first mobile bill was £30. I contacted the salesman who said everything was fine from what he could see and I should phone 150. I did this and ...

Resolved! bills

i’ve recently paid a bill early on the 26th april but my direct debit isn’t due till 2nd may will i still be charged on the 2nd of may or no as i’ve paid it early?

Struggling to pay my bill

HiI am struggling to pay my bill this month. Sue to being sanctioned from universal credit, but I pay it in full on the 3/04/24CheersNeil

Refund upfront

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

changing direct debit

Hi I have logged on and changed the account for my direct debit. However it hasn't changed the direct debit for the device payment, what do I do please?

i nedd to print off my last statement

i cant find away to download my last bill and print it off

Losing a customer after 20 years

I'm not one to usually use forums, but there's always a first!After 20 years of being with EE (Orange prior) I have finally had to move my mobile contract away from EE due to the grossly uncompetitive rates being offered by Sales representatives, who...

Payment and billing

I payed my bill that is still one my account and says not payed when I have payed it and you have now turned my line of I am not paying a bill twice sorry my line needs to be put back on and my bills updated as I have payed it