Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Update and payment and activation

Yesterday I received a new phone (Fold8) with a new SIM card, which I immediately inserted. I registered it to my account and waited, waited, waited. I reset the phone every now and then, but nothing. Only my old S23 Ultra still works. I don't know w...

Resolved! phone bil

i joined EE on sunday the 2nd, while i was inside EE shop the worker said i wouldn’t pay anything this month however just got a message saying my bill is in 6 days is there anyway to change this?

Resolved! SIM card 24 month cancellation can’t take back to store

I got my self a SIM card 24 month contract in livingstone Scotland , got to my mothers in Fife and then I set up the SIM card but the signal was awfull .1 bar and I sound like a robot, I did the usual restarted my phone even tried the SIM card in an...

Resolved! How to withdraw the funds on my account

I have some funds on my account which I want to withdraw, how do I do that?

Resolved! Payments and billing

Hi can someone help me I haven’t paid my monthly phone bill so I told them can I have a payment extension for 30 days which they have approved, because I can’t afford it right now, but when I check my balance to 150 it still says I have unlimited da...

Resolved! Change sim plan while flex pay still in contract

My 24m sim plan contract ended last week, but my device contract still has another year left.Because the device is still in contract i cant see any 'upgrade' or switch options for just the sim plan (which is now out of contract). There is only option...

Resolved! Sim contract finished on18 July 2026

My sim contract has finished but ee have taken the payment. Why?

Resolved! Couldn't sign credit agreement for new phone

Hi, I have just ordered for the new Samsung Galaxy Fold 8 Ultra. I agreed on all the paperwork needed but somehow I couldn't sign the Credit Agreement. It wouldn't let me do it. I couldn't even clear the "Customer Signature" bit within the box. Is th...

Resolved! How can I contact EE accounts without paying for a phone call?

I started an EE Broadband contract and cancelled it the next day. I returned their equipment unopened. Although there's a 'cooling down period', I've received 2 months of bills. How do I contact their accounts department without spending money on a '...

Resolved! Past Billing

HelloIs there any way to see past 2 years worth of billing? Both the app and website seem to stop in September 2024? But we've been customers a lot longer than that. At the end of our last contract, I seem to remember the bill jumping quite a bit. We...