Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Please can you send me my invoice number

Direct debit

I try to change my direct debit for my plan and for phone.Changed through app , but its been hanged only for a plan. Try to call 150, there through voicemail need to change - changed there and received confirmation. But for device is stays old , and ...

Convert from monthly contract to pay as you go porting number

Hello I have been leaving abroad for quite some time and been paying for a monthly EE SIM, which I use only to receive text from my UK bank. Instead of cancelling my contract (first option) could you kindly tell me whether I could 'downgrade' to a PA...

Payment system not working

I have been trying to pay my bill for several days now and keep getting an error message saying payment declined? There are funds in my account and I have contacted the bank who have stated there is no issue with my account, I have tried to pay via t...

Resolved! Change direct debit date

I need to change my direct debit date but it says I've changed the maximum amount. I need to change it as I've changed jobs and my pay date has changed. How do I go about this otherwise I will unable to pay on usual date

Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Tried buying all rounder plan with one extra - £33 reduced to £20 . However, when you log in as ee customer, the page reverts back to home and can't proceed further. Is it a con or technical issue?

I want change my contract

EE is not accepting my payment and my bill is now overdue

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frust...

Abuse

Hello a long time ago I apply for a phone and after they call me I answer and they say have idk what for me ..a smart hub for me ..and I say I will cancel this order because I have home one and I will go in a shop to check ...after 2 months they sen...

Contracts & Billing

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