Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Billing just shows old account

After renewing my ee account I can’t remove my old account to see my billing

Resolved! Trying to upgrade and trade in old phone

Hi, I am trying to upgrade my phone as my contract has finished but the website only seems to allow me to trade in my old phone if i choose a more expensive package.For example i have a Pixel 7a and i would be happy with a Pixel 9 but the option to t...

Resolved! Adding my wife as additional account holder

Hi,Is it possible to add my wife as broadband account holder so she can call EE in case of issues ? I travel a lot for work and it's not practical if she can't manage the account in my absence.

Resolved! wifi dongle

Hi, i have a contract for a wifi dongle and want to cancel it

Resolved! contact email for EE

Hi @Peter_W , I’m leaving a comment here because I couldn’t find an email address for EE and calling 150 didn’t allow me to request this. I need to update the name on my account. Any advice would be appreciated, thank you! Hyun

Phone contract and watch contract regarding

Hi Riddhiben patel

Resolved! Add a monthly payment phone contract to my broadband bill

Hi,i am wondering if i can add a monthly payment phone contract to my broadband bill?

Resolved! Contract

My contract is about toend and I’m thinking about taking a sim only contract with ee. Will I keep my SIM card I have currently and the contract be on that or will I get sent a new sim and have to merge it over? Thanks

Resolved! Help with phone and sim contract during a separation

Me and my partner have split, we both have a new phone and sim contract in my exs name. I want to try and cut all ties to my ex this includes the phone contract. The phone has about 2.5 yesrs left and that's not something I want to have to manage for...

Resolved! Bills

How can ivsee my current bill