Contracts & Billing

Resolved! Is it possible to pay half my bill

Is it possible to pay half my bill on 4. March and the rest on 17th  March please [Mod edit: add title]

Resolved! VAT invoice for business account

Our company opened a small business account with EE in November. 3 usersboth the November and December invoices were sent inclusive of VAT, with no breakdown of VAT amountI managed to get this resolved for the January bill, but trying to get VAT copi...

Resolved! Re: Re: Complaint

Hi, I would like to formally raise a complaint through this channel.I'm customer since 2020 and I've been having serious problems with EE, and I haven't been receiving the right attention and any help to resolve my issue.On 18/01/2026 I have contacte...

Resolved! Device Payment

I upgraded and the first time in all the EE customer years I’ve been with them I’ve never had to pay a separate monthly payment.   So this year it did. That’s ok however.  They are asking for random dates the payment.   I’ve paid 3 in December which ...

Resolved! How many days before the end of my SIM contract can i leave without costs.

Resolved! Mobile

I pay for my ex partners contract but do not want to carry on paying it for him. How do I stop paying it and transferring the bill to him?

Resolved! Flexpay is two bills and ruined my credit file

I have been a EE customer for 16 years and on my last phone upgrade I was offered a FLEXPAY contract. I feel I was not explained to well enough due to the fact this is actually a unsecured loan and not a standard phone contract and credit agencies an...

Resolved! Talk to an agent online

hi,how can I get in contact with an agent online im unable to call, Ive set up my account and it’s saying my info is wrong when it isn’t and I can’t download my eSIM. it’s annoying the life out of me. Never known it so hard to get in touch online 

Resolved! I would like someone to change the reference of who is the account holder