Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61146 Views
  • 69 replies
  • 14 Helpful

Resolved! Never change your billing date

They'll completely mess up your bill, double charge you and you'll be stuck talking to the same customer service Amazon employs. Done with this network.   [Mod edit: Removed offensive language]

Boredaf by Contributor
  • 100 Views
  • 1 replies
  • 2 Helpful

Expense

Dearest network out there . Anytime up grade. And to actually up grade they want your 18 month old phone and £150 to upgrade. bills always paid and been a customer since orange. When my contract runs down. I will just be doing sim only . 

Resolved! Re: Cancellation on 14th day.

I tried to cancel this on saturday but as i was answering each question by txt msg, i got a question that kept saying "could not load file" due to ee not having any openung times at wknd, i  couldnt continue with the cancellation. I ended up in hospi...