Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

So disappointed

Hi,I’m reaching out regarding ongoing high latency issues with my connection. I was advised that my ping would average around 10–20ms, however, I’m consistently getting 45ms or higher.As online gaming and streaming are my profession, low and stable l...

Re: Live chat

Hi my internet is off, I paid the bill yesterday then all of a sudden today goes off

Resolved! Paid but not came out my bank

Im dd is due tomorrow but has said its been paid on ee app. And its not came out my bank?

Resolved! Bill

I can’t find a break down of my bill

Resolved! New contract

Does free minutes mean free phone calls.

Resolved! Upgrade early

Hello ive been sent a message saying i can upgrade my phone to any phone on any plan and ee will waive the early upgrade fees does this mean i can upgrade and keep this phone i have ? Ive only got till march on this one Thank you

Resolved! Want to pay phone and broadband bill

EE Basics Social Tariff

Hello, I’m currently on a SIMO contract & want to switch across to the EE Basics social tariff. All the of the EE advisor that I’ve spoken to have said I can’t switch over despite their website stating, “Existing EE SIM only customers who qualify fo...

Resolved! Annual increases

I see BT/EE have increased the amount by which plans go up each year. I won't be adding any new plans or upgrading now, £2.50 on a lower cost sim only plan is a nearly 25% increase in the first year.

Resolved! Airtime plan, device plan

my airtime plan is 24 months and is now up, my device plan runs for another 12 months can I change the monthly Rolling airtime plan which has now gone up to £32 to a sum only for half the price?