Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Check Status of accessories added to my account

Hi, I have a ps5 bundle I pay for monthly over a 11 month plan and can’t figure out how to check the status of it? Any help much appreciated

Resolved! Leave

My contract has been ended on 8th of December 2025 and upcoming payment showing even for 2026 as well please I want to leave EE . Don’t want to use it . Just want this sim without any contract to be connected with my friends and family . Kindly cance...

Resolved! How can I chat with someone about my high bills

How can I chat with someone about my high bills

Resolved! How much is my bill

Resolved! hello

i would like to set direct debit

Resolved! Payed my plan but not got data

I have payed for my phone netwrork to be unlocked and it’s not

Resolved! I want to print my invoice

Add on charges when included in plan

Resolved! Mobile bill

I have just been informed that my mobile bill will be £39+. My No. Is ********** But I am also being charged for another mobile,can you explain? [Mod edit: Phone number removed. Please do not post personal details on public boards.]

Resolved! Payments came out of my bank today

Good morning this Mrs heather ********* I just had two payments taken out of my bank account this morning one was for EE device which was £32.28 and over payment was for EE limited this for £25-00 I do not have any account with you for broadband or ...