Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How do I update my address with EE ,please?

Resolved! EE phone

Hi, so I spoke to ee earlier in the month about getting help to pay with my phones and they gave me an option of 30 days which either took me to the 8th or 12th October and I'm going to pay part of the bill on weds 30th September but last night my co...

After 18 years with EE I have been miss sold in store and am owed £100's

I had had the worst and most exhausting year with hours of time wasted and owed hundreds and have felt stressed and ignored, it was even settled through the Ombudsman and EE have ignored the Ombudsman.after 18 years and as someone who never complains...

Resolved! Bill

Can I pay my mobile phone e bill with a voucher . I do not have a bank anymore

Resolved! Upgrade Query - Sim Only

I currently 10 months into my ee sim only 24 month contract. I am looking to upgrade to a handset with an airtime agreement. When is it I will be able to do this?

Urgent Request for Help With Suspended Mobile Line

Dear EE Customer Support, My name is Obinna *****, and I am writing to sincerely ask for your understanding and help regarding my mobile account. My current outstanding bill is £401, and unfortunately, I am not in a position to pay this amount at the...

Re: Someone Signed Up With My Email

Hi, sorry to revive this old post but I’m having the exact same issue and I can’t find a way to contact the company. Is this account still active? The email in question is **********. Thanks for your time. [MOD EDIT - REMOVED PERSONAL INFORMATION FRO...

Resolved! Bereavement

Why does EE keeping demanding money from an 86 year widow when her husband has just died. The bills just keep on coming despite numerous calls to the bereavement team. It is totally unacceptable in my opinion. She is in bits and keeps getting letters...

Accidental 24-month contract renewal via Apple TV add-on (Day 16)

I recently noticed that my My EE app is showing a brand-new 24-month contract running all the way until September 2028. After looking into it, I realized this new contract was automatically triggered when I accepted a 6-month Apple TV promotional add...

Resolved! Incorrect information given by EE about my airtime plan

Hi,I have already raised a formal complaint with EE, but I would also appreciate some clarification from the EE Community team.My minimum term for my current airtime plan ended on 12 September 2026. I wanted to stay with EE, keep my existing number a...