Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Out of allowance calls

I’ve recently added another phone onto my account for my grandson. The contract was for unlimited minutes, texts and data, but there’s current bill has £25 extra added for out of allowance calls. Most of these calls were to myself, in the uk and my m...

Resolved! Upgrade

Hi it saying my contract ends 19/03/2025does this mean I can upgrade after this date?also I’m on a payment plan with them atm

Resolved! Cancel

Cancel my contract please

Resolved! Appalling Upgrade Experience

After being with EE for 21 years, I decided it was time to leave. EE aren't stocking the OnePlus 13 which is currently the best phone on the market so shopping around was in order. Straight away I got a call from an agent who went through various opt...

Resolved! Want to know how much my last bill is please

What is my last bill please

Resolved! March Upgrades

When is the cutoff (if any) for contracts signed in March to be exempt from that months price increase?

Resolved! Monthly payment

I’m not sure if this is the correct place to write this in, but I was charged £16 on 18th February, then on the 6th March I was charged another £16? It hasn’t even been a month and I already have to pay this early, no warnings of date change or anyth...

Upgraded Phone

I recently upgraded two of our phones within the Family network, one being an iPhone 15 and the other a Samsung S23 ultra both I'm brilliant condition. However, after trading the phone in for an upgrade, I'm paying more ££. Ive been given no discount...

I need to access my father's EE account to upgrade his contract & mobile

I'll try and explain this simply.My father has a monthly EE (Originally Orange) mobile contract. He's had the same number and monthly contract for at least 30yrs+. On the contract he and my mother each have a SONY XPERIA L1 G3311 phone. My mother's ...

Why am I paying for an old sim only account that was upgraded

I upgraded from a sim only to a new phone with new sim . I’ve just checked my account and can see I’m still being charged for the old sim, as well as the new phone/sim. I’ve used EE for years, never had this issue with any prior upgrades.