Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Unknown bill brought forward

I recently missed a payment on my bill but I paid it back the other day, my new bill has just came in for the month and now it’s saying it has brought forward charges from last month even though I have screenshots of receipts of this bill being broug...

Resolved! Change address

Hi how do I change my address

Resolved! Credit

Its only the 2nd day ive had sim on a contract . Ive called the ee branch where ive got my sim from today and got it unblocked. I wad able to use my data make phone call for a few hours but now its happening again my sim has been restricted as ive r...

told two different things about end of plan charges

My contract with EE ended last July and I was automatically moved to a rolling monthly plan. It's super expensive for what I need so I decided to buy a sim card with another provider and switch to that. When I requested my PAC number, I was told (via...

SIM CARD CANCELLATION for telephone number ************

I would like to cancel the SIM-CARD for the Above-mentioned number. I am not tied up to any contracts with this SIM-CARD and the only condition to be able to cancel was to have for at least a year wich is alreday the case. [Mod edit: Please do not s...

Resolved! Still paying monthly amount

I pay around £30 per month and I have been on a 24 month contract, this finished on the Dec 2023, so why am I still paying so much every month?

Cancelled contract within cooling off period but EE still chasing me for money.

I cancelled EE within cooling off period. 1. I returned kit and have proof of postage - chasing me to return.2. Chasing me for payment of broadband. I have tried to speak to customer services but everything I tried led me to a dead end. I am very gla...

EE Payment system down

Hello, I have been trying to manually pay my bill for days. When I call 360 it takes me through the whole process only to tell me there's a problem with the payment system and it needs to transfer me to someone. I tried paying online twice from my a...

Being labelled abusive

I have had signal problems with EE for quite some time now, a mast went down close by and it was fixed, since it was fixed my signal has been awful. I asked for a reduction in bill, EE refused to honour. I stopped paying the bill. They get nearly £20...

Re: How do I check how long left on my contract

Hey it’s kultar here I have contract from ee sim from long time but I forget all details from what name that sim was registered if u need more details I can provide [Mod edit: Please do not share personal details as your posts are visible to the pu...