Monthly

[Bigpaulruss]

I’ve just tried to order the new iPhone, it’s took the £30 out my bank for upfront cost but it looks like it’s not been ordered, does it take the upfront cost then do the checks then let you know as I’ve have no confirmation email or nothing just the money took out of bank

[Rach_H · Accepted solution]

Hi @Bigpaulruss 

Welcome to the Community!

We will take this £30 before we complete the checks, but you should hear from the team about this soon. If you've still not heard after a little while then you can give us a call, and the team will be able to give you an update.

Rach