Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Overcharging

Hi, I’m being charged £25 each month for a contract for an apple watch which EE told me was paid and finished in August 2024. I have emailed EE and text them however I have heard nothing back. EE themselves informed me that the watch contract was fin...

Need email address

Need ee email address to send a final bill

Resolved! Multiple upgrades at once

I am due upgrades on 3 of the 4 mobile phones I have. Trying to do this online is proving difficult.I choose the first phone to upgrade and go through the process and it wants me to apply the order for that one phone, setting up the 2 direct debits n...

Cancellation

I have cancelled my sim contract but I am still receiving emails about paying?

Upgrade anytime for 2025

I have a iPhone plan that I bought in September last year and I spoke to a upgrade advisor over the phone and I asked if I have a upgrade anytime option and she said yes but when I check online it’s not telling I have it I’m so confused have I been ...

phone cut off

Hi, Can anyone advise me on what to do - i have paid my phone bill this evening but it wont come back on i have tried to turn my phone on and off but its still the same. I'm at work and need my phone but its not working, can anyone help. Thank you

Resolved! plz tell me my activated plan its my mobile contact to expire

Contract Plan Discount.

Hi all,Having looked at my online Plan/Billing. I can see that my Bills have not had my 10% Discount, I was promised in store when I took this contract out, as I was an existing Customer.Hopefully you could get in contact and help me with this one. T...

Billing error

Funnily enough I signed up for 4g mobile broadband last week, and also had a £50 surprise charge added to my bill! Absolutely disgraceful. After a call to ee I was assured a refund had been issued to my bill as an 'international' charge had been adde...

Resolved! Leaving

Hi. Could someone help me find the form you fill out to find out what you owe on your contract to cancel. I have requested before but don’t know where it is now. Thanks