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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13723 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24452 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48683 Views
  • 55 replies
  • 13 Helpful

Resolved! Unknown charges on bill

Looking through my bills I have noticed there are small charges here and there on my bill and daughters bill. I pay these jointly. The charges seem to be 19p from psychic lines and also info charges 19p dotted here and there on bills but neither me o...

Wingo10 by Visitor
  • 638 Views
  • 9 replies
  • 5 Helpful

Bill

Não estou conseguindo acessar minha fatura para efetuar o pagamento! 

EU roaming charges

Hello, I've noticed a daily charge of £2.47 on my bill for EU roaming charges.I don't know when this additional charge started, but I have never requested this nor have any need for it whatsoever.I need to know when this started, and I will also need...

Manta51 by Investigator
  • 2169 Views
  • 5 replies
  • 3 Helpful