All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi I have paid my bill twice but my phone still not active can you call me on ************* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Hi all,wondered if anyone had any thoughts on the below. My bill really is rediculous for what I get, this is sim only, and the data runs out every month. Any thoughts on why I am also being charged more than the £9.99 and £24 agreed costs?Seems to m...
Wrote to EE ( Tyne & Wear) in February to cancel my present contract. I received a letter today (though dated the 8/7/24) to say I'm due them £32.36? Money taken from account Feb/March and nothing since, so I assumed they'd received the letter of ...
Hi there I have just received a message that my bill is nearly £300!! I have an add on to make international calls for £14 that you suggested would be right for me so how come it’s £300?? Please get back to me asap
When sorting my upgrade recently I was offered double data as we have our broadband with BT and I have two plans, one for a phone and one for mobile broadband. This is not appearing on my latest bill. What can I do to get this sorted?
My monthly payments keep changing and I’ll like to know why & want to see my next bill to work it out
Hi, I don’t know if anyone can help, but thought I’d ask first before calling tomorrow. I’ve just checked my account on line and I have 2 numbers on the account, both with charges. I only have one device with EE so don’t understand why there is 2 num...
Would like to know how to switch my pay as you go sim to my pay monthly account
I have a monthly contract with ee that still has over a year to run, as well as having a PAYG with ee.Is it possible to switch the phone numbers around so that the number on the PAYG becomes the monthly contract number. I still want to keep the mont...
EE sent me a threatening letter yesterday saying I had closed my mobile account and I owed them money. The fact is they did not set the account up correctly when I transferred from BT. EE changed my account number and this has been paid by direct deb...
