Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Failed credit check for sim card

I wanted to buy the unlimited essentials plus sim card. This is my first sim card and i have no credit score as i dont have a credit card or mortgages or anything.EE, though very nice, said i could not have this sim card as my credit score is low and...

Resolved! Hi want to pay my bills

Flexi plan

I have a flexiplan for my daughter. It has credit but hasn't updated this month? Do she has no calls - data - text.. Also it won't let me gift data to her either ? Any idea ?

Resolved! Download my bill

I am trying to download the bill from website and EE app. But I couldn't find out a bill from both of them. I subscribed a monthly plan. Please help to download the PDF file

Constant voicemail

Resolved! General chat

How you doing guy's. Does anyone know when the annual price change starts. ? Is it today. ?

How far back can I get old invoices for?

I need to process that I made a call in 2020 but I can see invoices that far back in my account. Does anyone know how far back the bills are held? thanks

Resolved! Bill

Hi can I have extra time to pay my bill

Being charged twice

So I've recently paid my latest bill for £58 amd its been over a week since I paid it and now I get a notification from my bank saying a direct debit is due even tho I've paid last week I'm abut confused

Resolved! Paying bill

I've been trying for days now to pay my bill online and it keeps saying to try again later. I can't call them because my phone has suspended until I pay the bill. Any ideas what I can do. I also live abroad so going into a shop is not an option. Many...