Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Annual increase

EE txt me to say that due to “technical issues”, they cannot currently tell me what our new mobile bills will be.Absolutely outstanding.

Trade In “Likewise” is a scam

I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewher...

Resolved! Where are bills on My EE

calls I made on my last bill

I’d like to view the calls I made on my last bill

I want a cheaper contract that I already have.

Resolved! Contract

Wanting to view a contract of one of the numbers on my account but can't locate contract.

Resolved! Within contract

How will I know if I’m still within a contract or still paying for a phone that’s been paid for

Resolved! Ending contract

I have cancelled my contract & been given a total cost please can you break this downhow much do I owe for the handset?***** ****** [Mod Edit: Removed mobile number from public post]

Resolved! Call back

I spoke with a cs representative over 2 weeks ago and was told I'd get a call back in 2 weeks, would I be better ringing back myself?I had upgraded in Nov 24 and have had an issue getting a parcel to return my old device to get my discount on my line...

EE One

I have been an EE mobile (sim only) user for a good few years now and last week my EE Full Fibre and EETV went live but when I signed up to this there was no mention of the EE ONE benefits at all by the advisor who did this, will it automatically be ...

Contracts & Billing

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