Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Scam Guard..

I signed up to EE Scam Guard at £1 a month. However on first bill since signing up i had 2 charges the £1 i signed up for and another charge of 49p ? Anyone know why i am being charged an extra 49p

Credit on account not being used

I have over £300 credit on my EE account but I have just had £50 taken from my bank account in payment of this month's bill. That means I should now be in credit by £357.74. I was expecting my credit to be reduced against my bills until it is used up...

Cancel contract online

EE are complete scammers for not letting people cancel online.

Roam Abroad Pass Inclusive Extra

I have just upgraded my phone from S22 to S24+.On my S22 I used the Roam Abroad Pass as my inclusive Extra as I travel a lot for work.I explained to the assistant in the Lincoln, UK branch that I still wanted this extra, however, it is no longer appe...

Paper billing in 2025

Still not able to manage my business account online and am getting paper bills. In 2025.Way to go EE.

Rant incoming - apologies

Another week. Another example of what an absolute sh*tshow EE is.I've written at length before on my deplorable experience, over the last 6 weeks, transitioning from BT to EE .Each service has had issues. Broadband: WiFi Controls wouldn't work. Exten...

Ex employee, Need to switch from colleague account to a standard account.

I'm trying to complete a change of ownership on my account but have been told that I can not as my account is still a colleague account. I was told to reach out to employee.options@ee.co.ukHowever this email either does not exist or regects communica...

Resolved! Extra charges

Extra charges on my account but they don’t state what for. When I click them is says ‘use this code in the extra charge finder’ but there’s no codes. Anyone know how I can get the codes?

Resolved! I can't make the last payment.

Resolved! Can't add a line for my Apple Watch

So I've recently moved to the UK and the first thing I did was get a contract with EE back in September 2024. I had my own iPhone 15 Pro and I just got a SIM contract with them. A few months later I thought about getting an Apple Watch contract with ...