All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
Earlier today I received a promotion call from EE advising as I had been a loyal customer for 11 years I was eligible for offers. I made enquiries re broadband because I need faster BB I asked the advisor to call me tomorrow.meanwhile, I logged on ...
hi On September 16, I renewed my contract for free, I didn't have to pay anything extra. I received confirmation of what phone I bought and what subscription I paid 30 £for the phone. Today I logged in to my account and the price for renewal is 240 £...
Despite calling CS and cancelling my itemised billing, I am STILL being charged for this. Any ideas?
Hi my contract is ending on the 23 September 2023. I’m leaving EE and want to take my number with me. Why when I go to my account does it says I’ll have to pay £56.48 to “leave early” when I’m not leaving early? Surely I’m already paid until my cont...
I’m trying to find out when my contract is up
@Help-fraud Recently, I received a letter from Arvato Financial Solutions claiming I owe £821 but I have never used EE services and do not have an account with them.I called Arvato and they redirected me to EE where I spoke to a member of the custom...
Hi, I’ve currently cracked the back of my phone and my phone is insured I was just wondering is their an option for me to get this fixed?
Waiting for nearly an hour to speak to someone - not what I’m used to (or pay for ) with EE. Covid is a long time gone - no excuse for long waits.
