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Unable to link mobile and broadband accounts- Error Family Name

LAtherton
Visitor

‎08-08-2025 01:53 PM

I have tried several times, spoke to EE support and been transferred multiple times yet my accounts are not linked. I also have no way of managing the broadband account and EE for some reason cant setup a direct debit, exactly how am I supposed to pay???

I am really hoping someone can help with this issue on here, last chance saloon I guess before I take the business elsewhere.

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1 REPLY 1
Rach_H
EE Community Support Team

‎08-08-2025 05:40 PM

Hi @LAtherton,

Welcome to the Community!

I'm sorry to hear about the trouble you're having setting up your accounts, and that the team haven't been able to set up your Direct Debit. We do not have account access here on the Community, but it sounds like the team might need to raise a fault on your account, so this can be looked further into. It may also be worth raising a complaint.

Rach

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