Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

cooling off period

hi so i am in the 2nd day of my new phone but i have changed my mind about the phone and want to change my phone but on a flex payment i am wondering what would happen to my flex pay if i desided to cancel and change my phone to a more simple one as ...

Leaving ee bill query

My contract ended on 3rd September 24 and I was told I could leave with no charges. I requested a pac code and received a text from ee saying " if I left today there would be zero charges and my final bill will show this". I cancelled my direct debi...

SIM only monthly plan

Why is it I cannot get an offer only new customers if this carries on EE will lose a lot of there existing customers plus me.

Cannot make an online payment

I have been trying for a few weeks to pay my bill online by debit card. If I use my Monzo card, the money goes out and instantly gets refunded. If I use my HSBC debit card, it goes out and 3 days later gets refunded. I have tried to chat online but i...

Early upgrade - Pixel

Hi,I am within the last 100 days of my phone contract and according to 150, I am eligible for the early upgrade if my new contract is higher than my current one. However, I tried upgrading online but is still asking me to pay the early upgrade fee. A...

New plan not showing in app

Dear EE, My current plan is expiring today (4th Sep), and I bought a new SIM plan on the 24th Aug. I’ve been told by the EE shop in Guildford that my new plan will be £16 per month, and it will appear within 24 hrs. It has been more than two weeks, t...

Resolved! Bill

Why did I sign a contract at the beginning for 6 months, and they returned my deposit. I used it normally for three months and now they stopped charging for roaming, although I have the same current bank card. Now my roaming does not work, my account...

Resolved! Updated my mobile

When can I update my phone. Paula Antunes

Upgrade trade in

Hello I sent my phone back within 14 days on Mon. Sent special delivery. Arrived Tuesday 3rd, had to be back by 6th. Have evidence from royal mail it was delivered yesterday at 1030.As of yet I have heard nothing back about this. When should I hear a...

No online account access or bills

I was thinking of moving from O2 to EE but having dipped my toe into the water with one handset, I won't be.No bills since I signed up, no online access, billing "support" team can't fix it and even get me registered and say it's an ongoing issue. I'...