Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Student in Spain for 12 months ,but wants to keep existing phone number

Hi. My daughter has an EE phone number which is currently out of contract. She will be a student in Spain for 12 months starting September 2024 and will be coming back and forth from Spain to UK during that time.Can you please advise what are the bes...

Resolved! What happens to my Apple Watch contract when my Phone Contract ends

Hi everyone!I have an iPhone 14 Pro on Contract due to end in January 2025.I also have an Apple Watch Ultra 2 due to end in October/November 2025.When my phone contract ends, what will happen to my monthly bill? Will it decrease because I will lose d...

Roaming c harges

Hi all,Just want to confirm with a member of EE staff that there have been no recent changes and that incoming roaming sms are still free worldwide, and that disabling roaming data & diverting all incoming calls to voicemail will avoid any roaming ch...

Where can I View bills or a copy of bill

Why can’t I find my bill?

I’ve been struggling for nearly 2 years to access my bill. I have multiple phones and a watch on my account. Except 2 are for family that they need to give me the money for so I need to see a breakdown each month. For most of this year I’ve had to ca...

Extra charge

Just got my phone bill and it has an extra charge of £10 marked as main, does anyone know what this means Thanks

Yearly price increase question

Hi,I’ve just switched sky broadband to bt/ee. With my phone I’m with giffgaff. They say they don’t cap speeds but I’m paying £10 a month and getting 20gigs at a speed of 12mbps. That’s if it works, most of the time it will say it has 5g but won’t con...

Bill with IMEI number

Hi, I need a bill or receipt which shows the phone you sent me with the imei number on it for insurance purposes please. Please advise it was in October 2021

Why does EE not allow you to see your bills after cancelling your account?

The website no longer allows me to view either the current or previous bills now that my number has been transferred out of network.This is crap. I need to see what you have just billed me today! I called and spoke with a friendly agent and she said ...

Re: EE is harassing me with bills after the contract ended

I completely agree - and after my own experiences I now believe that EE should be regarded as an organized criminal company. Only being able to close a contract by phone is completely unacceptable (and I'm surprised it's legal, if it indeed is). I've...