NHS Discount code not working

[adamshepp]

I'm upgrading my iPhone to a 17.

Have generated my NHS EE Discount code but it's saying code not valid. Never had this issue before.

Anyone know why? 

Thanks 

[Michael_D]

Hi @adamshepp 

Welcome to the community.

It is great to hear that you are looking to upgrade to the iPhone 17.

Are you trying to upgrade to a Flex Pay plan, where you have separate payments for the phone and plan, or is it a standard contract with one payment? 

If it is Flex Pay, which plan is it? The discount cannot be used with a plan that is currently on offer/discounted.

Michael