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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59323 Views
  • 69 replies
  • 14 Helpful

My Bill

I've received my usual text telling me that my bill was ready to view.  I've logged onto the EE website and I'm now told that my bill is £10.57.  It's usually £9.  I'd like to know why my Mobile phone bill has gone up and why wasn't I told about it e...

Lyn76 by • Investigator
  • 353 Views
  • 1 replies
  • 2 Helpful

Resolved! Changing Plans

I brought my 15 plus with EE in April of last year and i also got a new sim with the phone - an unlimited data sim. Now almost a year later i find myself paying £35 pounds for the sim which is more than i pay for the device. Ultimately, i've come to ...

Marzzz by • Visitor
  • 685 Views
  • 4 replies
  • 4 Helpful

Resolved! Cancel Plan

Hello, I want to cancel my mobile cell phone plan.and I'm not getting it [Mod edit - Name removed, please don't share any personal details via this public forum]

Scams offering 20% discount

020 3987 5510 called me pretending to be from EE. Said I have a great credit score been with EE for more than a year and can offer a 20% discount on existing contract. I said I don't want any extra time on contract nothing, got a text from 150 with a...

mahaacca by • Investigator
  • 4718 Views
  • 20 replies
  • 5 Helpful

Resolved! I received a text today

I received a text today saying "we failed to take payment for your latest bill and added a link to pay. Both my broadband and mobile are paid.

Just want to see my plan details

All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're st...

Overcharged

Hi,I’ve been charged for Apple Music this month, and it is free for 6 months and runs out tomorrow, so I’ve cancelled the subscription today, is there a reason for the extra charge on my last bill?TIA 

Clonk by • Explorer
  • 510 Views
  • 4 replies
  • 3 Helpful
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