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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14253 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24813 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49721 Views
  • 55 replies
  • 13 Helpful

Upgrade

Hi,I was on My EE on my phone and it said I was eligible for a free upgrade as my contract ends this month. I selected a sim only upgrade and completed the steps to confirm it and they provided me with an order number and said they would email me wit...

Zanita by • Visitor
  • 548 Views
  • 4 replies
  • 0 Helpful

Resolved! Account with absurd value

Good afternoon! My account after paying the amount for the cell phone I purchased, the bill continues to be charged a very high amount 

Genival by • Investigator
  • 507 Views
  • 6 replies
  • 4 Helpful

Resolved! Family Sims

Hi, I currently have 2 SIM cards on my account. My own and my sons. His was at a discounted rate. My wife and daughter both have their own EE accounts, both are more or less at contract end. Does anyone know if I can transfer their numbers to my acco...

Billing

Hi, my contract is £67.50 a month but it's saying my next bill will be £108, why is this? I haven't used any extras etc.Thanks

PDoxey1 by • Visitor
  • 300 Views
  • 2 replies
  • 0 Helpful
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