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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59317 Views
  • 69 replies
  • 14 Helpful

Resolved! Convert to Business

I have a pay monthly personal account which is now SIM only. I want to buy a new Business monthly contract with a new device, but retain my number. Any idea how I can do this? Thank you! 

itsal by • Explorer
  • 396 Views
  • 1 replies
  • 2 Helpful

Trade in phone sent but not received

Hi,I recently upgraded my phone and was sent the trade in pack a few days after receiving the new phone.I have sent my old phone back in the pack provided, going in to the local post office on the 31st March where the package was weighed and scanned ...

GBG2009 by • Investigator
  • 557 Views
  • 6 replies
  • 0 Helpful

Resolved! Recovery of call log history

Hi, I have deleted a very important number that called me from the call log before saving it. Is there any way to recover the call log? Would ee be able to provide a list of numbers that called me?

Resolved! Contract

Hello,For personal, health reasons I moved to Germany yesterday from UK/Wigan.I need to cancel the phone contact.Can you please advise how can I cancel the contract?Thanks Erisa

Erisa21 by • Visitor
  • 340 Views
  • 2 replies
  • 4 Helpful

Resolved! Re: EE Upgrades: All you need to know

Hi, I’m on upgrade anytime from 16 May 2023; I wanted to upgrade as it’s within 45 days, however I’ve just learnt it’s now changed to 30 days. If my contract was signed for in 2023 shouldn’t the 45 days still stand? My broadband is also up for renewa...

Mls7 by • Investigator
  • 487 Views
  • 3 replies
  • 1 Helpful
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