Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60420 Views
  • 69 replies
  • 14 Helpful

Incorrect account information

Good Morning,I am posting here in case anyone from EE looks at these posts?Recently someone has created a new EE broadband and TV account but has unfortunately used my deceased father’s email address on the account, so my mother have been getting all...

H1973UK by Visitor
  • 427 Views
  • 1 replies
  • 2 Helpful

Resolved! Final bill given

I’ve been given my final bill due to outstanding balance does anyone know if I pay the final bill will I be reinstated?thanks

Tjc12345 by Explorer
  • 383 Views
  • 2 replies
  • 1 Helpful

Resolved! 2025 CPI Increase -a re you having a laugh

Okay,So I've been trying to make sense of this while waiting for any fantastic deals this year while out of contract sadly my bill has jumped up to £200 a month and that's without a new contract for 3 phones.This morning I was looking again for offer...

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Terrible customer service, criminal service!

I don't know how to leave a review or feedback so I will tell this everywhere especially social media.I cannot believe how incredibly incompetent, rude and unhelpful the staff/managers are at EE billing!I took out a contract sum and was told it would...

Resolved! Being charged for a “free” tablet after upgrading.

I’m hoping someone from EE or the community can help clarify my situation.About a year ago, I signed up for a SIM-only plan. I was offered a deal for £26.70/month which included a free Lenovo tablet — no additional cost. I have screenshots of the con...

Bills

Hi,How do I view/download my latest EE bills, I have just changed my broadband package, I can see this months bill ( Apr, all Ok ) but can't see/download Feb, and Mar especially as my bills rocketed from £34.99 to £41.99 and £52.99.Any ideas why, I w...

19tonyd by Explorer
  • 398 Views
  • 1 replies
  • 0 Helpful