ear EE Customer Service,
I am writing to request urgent assistance regarding my account.
I signed a two-year broadband contract with EE in September last year. The contract was arranged for me by Mr. Soran at the EE Store. I have three mobile lines on my account, and according to the Multi-Line discount policy, my total monthly cost should have been around £70, as confirmed by Mr. Soran.
However, in recent months, I have been overcharged: my account has been debited £115 per month for the three lines, and in one or two months, £85 was also separately deducted. I have contacted Mr. Soran and EE multiple times about this issue. He assured me that he emailed EE to resolve it and confirmed that I am entitled to the Multi-Line discount with broadband, but the issue has not been corrected.
I kindly request that EE:
- Reinstate my Multi-Line discount so that my account reflects the correct charges.
- Refund the overcharged amounts that have been taken from my account in the past months.
- Ensure that my broadband and three lines remain correctly linked for the discount, so that I can continue the contract at the correct monthly cost.
This issue has caused significant inconvenience, and I have even had to remove the subscription from my bank account to prevent further overcharges. I would greatly appreciate it if EE could resolve this matter promptly and confirm the correction in writing.
Please also provide me with an email address where I can contact EE directly for future account issues and written communication.
Thank you for your attention and assistance.
Kind regards,
Farhad
Account Number: GB********
[Your Mobile Number]***********
Mod note: Post edited to remove personal details. Please do not share personal information on the forum.
