Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16729 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26619 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 56081 Views
  • 69 replies
  • 14 Helpful

Resolved! Charged for previous contract that ended rather than new one

Been in contact with ee all day, this is just a note for everyone else, be careful with you contracts. Mine ended on the 14th at midnight and switched to my new one at 3:45 am on the 15th. Conviently EE have charged me for the next month in the gap b...

JF01 by Explorer
  • 609 Views
  • 3 replies
  • 2 Helpful

Resolved! Upgrade anytime

Hi I’m wondering how to change upgrade anytime on my contract as it’s getting abit pricey to keep every month 

Resolved! 150 text problem

Rung up 150 at the beginning of last month as if u text ba for balance to 150 it comes back saying unavailable when I spoke to ee they said they r aware of the problem n it should b sorted in a week n to keep trying but it still isn’t sorted and it’s...

Spikeymaria by Established Contributor
  • 1757 Views
  • 15 replies
  • 2 Helpful

Liars EE back on their word

As you can see from screenshots they have gone back on their words and turned me off and asking for money absolute joke who would I speak to higher up to get this rectified would it be like citizen advise or somthing ??  

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Resolved! Changing direct debit

Think someone should finally point this out cause it’s seriously starting to annoy me, ee says if you want to change your direct debit you need to click the top right button and press options that aren’t even there….  as you can see there’s no option...

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Resolved! EE calls that hang up

what is it with the phone number 01438 989231 claiming to be EE and then hanging up as soon as they introduce themselves. ive had 2 today and a few others over the last week

Resolved! Setting up direct debit

Hi all. I am curious as I am looking to go to sim only on 5th may. Never had direct debit set up before, and I am upgrading to sim only. If I setup the direct debit today (contract ends on 5th May) when will first payment come out...

Why is this bill so high and not making sense

Can someone please see if I'm going blinking mad, this bill is double our normal rate and I'm sorry I'm just not paying it, they are insisting its right but how can it be, I pre ordered my S25 ultra so had it a few months now, so not a new bill, and ...

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