Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I try to go to the Bills & Invoices section but it won't let me.

I am trying to download my bill but your site will not allow me to go to that page. It just buffers for a couple of seconds and returns me to the tab. I have cleared my cache as I thought that might help but it hasn't made a difference. I need to ...

Changing Direct Debit Date

Hey Everyone,I tried to change my Direct Debit date last week, but i got a prompt that said i could not change my direct debit date while EE was waiting for payment for last month.I signed in today to change my direct debit date and it says ive alrea...

Copy invoice

EE Direct debit problem

I am having problems setting a direct debit for my phone contract, every time I follow the direct debit link I left with "You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. ". I am up to ...

Resolved! I cannot find invoices

I have logged into the website, where are the invoices?

Resolved! where are the invoices

Please help me find my. invoices for 2024

Check Status of accessories added to my account

Hi, I have a ps5 bundle I pay for monthly over a 11 month plan and can’t figure out how to check the status of it? Any help much appreciated

Resolved! Problems with setting up Contracts via 150.

EE's MO regarding charges varies frequently, i.e., what was good for previous purchases is now superseded.I am exceedingly grateful to the Help team for their support when a question was posted because my searches proved inadequate. This post is simi...

14 Day Right to Withdraw

I've recently upgraded my sim only contract with EE but have since found a better deal with another provider. I am within the 14 day right to withdraw period (contract upgraded on 15/10/24, today being 25/10/24). EE are trying to tell me I would have...

Contract upgrade

Hi, can someone ring me over the next few days about what’s on offer regarding renewing my contracts.