Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Roaming

I went away on holiday’i was overcharged by £60’i come back to a bill of £189’i paid the bill and was told the £60 EE owed me would be credited to my next bill’EE still have not refunded me my money in nearly 2 months’if I don’t pay my latest bill’it...

Hello, I would like to know my account, billing, everything that looks at my acc

Hello, I would like to know, everything that looks at my account, invoice, thank you

Resolved! Why am i seeing cheaper deals on new sims vs upgrading the same sim only deal?

I have Plusnet and see I can get a discount for my EE mobile.1) The prices I see on plusnet do not marry up with the prices on EE (EE are more).2) The prices are cheaper for a new sim, vs upgrading a current number to the same sim deal.Can someone ex...

Contract

Resolved! End my contract

Hello, I’ve got a Samsung galaxy tablet which the contract ended on 23rd June 2025. I am paying £13 a month for the tablet and 5gb of internet. The contract has ended but Im still being charge for both. How can I cancel this? I don’t use the internet...

Why do EE not offer existing customer good deals when upgrading ?

I have 3 lines (Sim only) all in contract, I want to upgrade one of them which they say is fine but the they have offered it £17 more than on the website FULL WORKS sim only (£48 but to joe bloggs it is £31.) why do they do this ? it winds me up so m...

How can i look at my bill without an app

Resolved! Bill

Hi I would like to know haw can I apply for an extension to pay my bill

Threat of termination

I was severely upset by yet another message from EE saying I had not paid a Broadband bill.When the same thing happened recently I spoke on my phone to a member of your staff and *together* we set up ANOTHER direct debit with my bank. This, too, ha...

£21 Essential Plan but paying £27.58 for it.

I am on EE’s £21 Essential Plan but it costs me £27.58 every month.There is no extra charges at all, so I can’t understand why it costs as much as it does.Any help would be appreciated.Thanks,Al.