Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Monthly fees

Why am I still paying my full monthly mobile plan fee although I have now paid for my mobile device over the 24 month contract period?Surely I should only be paying for my usage now?

Resolved! Re: Change my card details for payment

Please change my payment method

Resolved! Refund check

I was refunded with a cheque and I am struggling to check it as my bank account has been frozen to being scammed … is there anyway that EE would bank transfer to my partners card (which I’ve used to pay my last bill)

Resolved! Upgrade

I need to see options of what sim only plan or cheap samsung

Over paid after my contract fully paid!

My contract end in end of June 2025 and I haven’t noticed until October. I am waiting for the new IPhone 17 pro max for upgrade and noticed today 1st October EE took full amount of the money of the contract round about £200.I am so unhappy really ann...

Resolved! Phone Upgrade

Hi all. My phone is due an upgrade and has 23 days left of the contract. I have some question regarding my upgrade and I know one is probably very obvious but I’m in dire need of an upgrade as my phone is starting to freeze up a lot more despite bein...

could i go to a sim only contact then buy the phone I'm after separately? to the

could I go to a sim only contract and purchase the phone I'm after separately rather than upgrade to the phone I'm after

Resolved! Watch esim free?

I have Full Works SIM 24M 29 T taken out in May 2025. Does this entitle me to a watch esim at no additional cost? TIA

Resolved! Paying off flex pay

Hello,So I’ve tried to pay off my flex pay early so I can upgrade my phone but the payment seems to have gone into my SIM card contract instead weirdly. Is there any way that I would be able to get that transferred over to the flex pay for my device ...

Re: Chat help.

First thing to do is cancel your direct debit or other payment method. Contacting EE is a complete pain in the rear end. I sat on the phone for ten minutes just now, listening to their irritating music and then gave up.They don't provide an email bec...