Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cannot see my bill

I have been with EE for several months now and they are very efficent at taking my payment. However every time I try to see my detailed bill I get various versions of "cannot show bill". I have tried on the website and on the app on my android 'phon...

Charges - no loyalty

I went away and barred services on my phone so I didn’t get charged data roaming. I’ve got back and I have been charged £150 last month. I’ve been with EE for over 10 years and the loyalty is disgusting. Does anyone else notice that I want to come to...

Enquiry

Good dayPlease how do I get my EE account number?Is it the same as ref.number?

Resolved! Still getting charged after PAC?

So I just transferred my number to a new service like a week ago and it was working fine until yesterday when I am still charged with monthly cost? Is that normal? Or am I missing something.

Resolved! Upgrade Discount code

Hi,I am trying to renew my contract, i work for a company that gives a discount for EE. When i try use my code it says it's invalid everytime. It's never been used as I create one instantly and try use and still doesn't work.Any help would be greatfu...