Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Live chat function not available

Hi im unable to contact ee by phone or sms text and need to pay a bill but my app has an error where it should show the bill and there is no live chat function i can I find on the app or online.

Hello my direct debit cancelled in my loyds account I’m sorry but I wanna activate again please thank u

Payment taken no tracking info

I ordered a new contract yesterday online £30 was taken from my account but I did not receive any tracking information or email confirmation. What can I do ?

Why has my bill increased this month

My phone bill has increased this month from £ 6.47 to £8.25.could you explain the reason why.

Bills

Good afternoon, I paid my bill this morning using Apple Pay. The page said there was an error. And my bill is showing as unpaid but the money had left my bank account. Is there something else I should do or just wait?

Direct Debit

I need to change my direct date and pay outstanding bill. Each time i try. All i get is an error message. Try later. Being trying for two days.Something wrong with ee billing?

EE Finance suddenly not working for me

HiOn January 19th I paid for an iphone 16 on finance. However on delivery day, I was not in. Therefore dpd held the package. I called EE to sort a redelivery but for an unknown reason nobody delivered it on this day. The issue was raised with EE who ...

Can’t get on to bills

Hi I’ve tried logging on to my account can’t access it saying that info ain’t matching but it is I’ve even tried going through the email I received and it’s not working. I’ve put my account number in and saying the same thing that I need to check det...

Add-ons

I have £6.99 added to my mobile bill but can't find out what add-on this is

My account details

Hello there. I want to change complete detail of my account. Please help me.