Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Need to pay my bill

Roaming in Japan

On a similar note....my son is going out to teach in Japan but his phone has 7months to run on his contract (which I still pay for as he has not long finished Uni). Do I just have to bite the bullet and pay to end of contract? If still under contract...

Resolved! Flex Pay

Hi I have just recently upgraded & decided to go down the road of Flex pay,can anybody please tell me if I can put more money towards paying the phone up rather than the monthly way? I also have a Blue Light Card with a 20% discount where can I apply...

Resolved! Paid even though contract expired

I got a replacement phone last week as someone tried to steal mine and broke it.I called EE and got a replacement easily but got told that my contract had expired in July even though ZI never got a notification about it and have been paying since the...

Unaccounted charges! No support from EE! Awful service! Require help!

I am deeply frustrated at the lack of support and contact offered by EE. I have been charged random amounts for the past two months. September 44 GBP and October 22 GBP. I have been paying for a SIM card only for the past 3 years and have always been...

Resolved! How do I switch to sim only?

My contract expires in 44 days, when I go to the upgrade section on my account all I can see are phones.

cant purchase or recharge my sim card

hello i cant recharge my sim cardi cant pay to charge my sim card i have an error when i want to pay with visa card

Resolved! Second line discount

Hello, can someone help, I have a second line and have had it for 2 years or so, I used to get a discount for the second line however since about 18 months ago I haven’t, I’ve just noticed since I checked my latest bill as it’s gone up massively due ...

Sold a second SIM

Has anyone else been sold a second SIM card in the last year by an agent and they make it seem as it is part of your bundle but then you get charged 7.55 a month for it? And to cancel is at a charge maybe I am the only one this happened to. It feels ...

Charged for calling a Spanish mobile when EU roaming is included in my plan

I've noticed an issue on my latest bill where I've been charged for calls to a Spanish mobile number, even though my contract explicitly states that I can use my phone's calls, texts, and data allowance while in Spain.What's particularly concerning i...