Account

Jacklloyd57 · ‎25-02-2026

How do I access account like before to change subscription

XRaySpeX · ‎25-02-2026

What subscription?

Just login to your online EE a/c, EE Home.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎25-02-2026

What subscription?

Just login to your online EE a/c, EE Home.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Michael_D · ‎27-02-2026

Hi @Jacklloyd57

Welcome to the community.

If you are having trouble accessing your account it is worth trying to clear the cookies and cache from your browser, or uninstall and reinstall the app if you are using that.

If that doesn't help, give our tech guides a call and they can look into this further for you.

If you are having trouble with something else and can login, please give us a bit more on what you are trying to do, and we can try to help.

Michael