Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Bill paid but still restricted

Absolutely I paid my bill at 8pm it is now 12:19 and I couldn't get home from work I want to be compensated no other network does this!

SIM plan question

I was on a legacy plan from Plusnet where I was paying around £6.88 a month. The following is all to the very best of my recollection. I received a text from EE around the beginning of July 2025 informing me that my payment would increase to £7.50. F...

Texts

I have been charged £13 extra this month has there say I sent 13 international texts on the same day at exactly the same time how can you send 13 texts messages at 09 13.please help

Taking advantage of a vulnerable person☹️

I’m currently going through a really upsetting experience with EE, due to my brother having been taken advantage of in Westfields White City. My brother went into the store at White City with the intention ONLY to upgrade his phone. He was apparently...

Change of address, change of surname

HelloI need to update my address and change of last name thanks

Resolved! Cancel

I’m moving out of the UK but I have 16months left on my sim only contract and I want to cancel but not keen on paying the early termination fee of the rest of the monthly payments. Anything that can be done ?

Direct debit

Hi everyone , my direct debit for flexi plan and a mobile bill were due today but EE have only taken payment for the flexi plan but the mobile bill is marked as paid but no payment has been made for it can someone shed some light on my issue please

Resolved! Message with a link

Received a text this morning saying.... Hi from EE. A new document for your Google Pixel 9 Pro XL 256GB Obsidian device agreement is now available. Log in to ee.co.uk/go/login to view it. Thanks. However when I log in, it's impossible to find this ne...

EE Mobile billing

Hi, when logging into my online account I can view my current Broadband and Mobile charges. For the Broadband I can select previous months for an itemised breakdown. However, I can only see the current month's mobile charges and do not have the opt...

Resolved! Unable to upgrade

Hi, I received a text message a couple of weeks ago stating that my sim plan is due to end on the 30th August and that I could upgrade. When going through the app or website, it is saying that I am not eligible to upgrade my sim. I contacted EE via p...