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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14306 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24868 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49837 Views
  • 55 replies
  • 13 Helpful

Resolved! cancelling 1 of 3 contracts

I have multiple contracts with EE, one being my partners handset and phone plan. Now I don't want to leave EE as I have been with the for over 10 years. However, due to a relationship breakdown I do want to cancel my partners contract one year earlie...

Charge to bill

Can anyone help please? I am trying to add my mobile number for charge to pay with my Apple account but it just says there may be a billing issue with your mobile provider but I don’t have a spend cap or anything on my account?

Xkellycx by • Visitor
  • 277 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming abroad pass but still being charged

I have the EE roaming abroad pass as an inclusive extra when I go to check roaming countries it says I’ll be charged £2.47 but says I have a smart plan and can chose to add a pass when I do this it says my I already have the pass  Confused as to why ...

R_m_l1 by • Explorer
  • 707 Views
  • 3 replies
  • 2 Helpful

Resolved! Bill

They send me the bill with wrong account number and account balance 

Trang by • Explorer
  • 396 Views
  • 5 replies
  • 1 Helpful

£3 rise every month?

I was contacted in May to change from BT to EE which I did. I was watching an advert the other evening for EE which states  from next year bills will rise £3 every month! That was never mentioned when I signed up - I certainly would not have agreed t...

nikwak by • Explorer
  • 608 Views
  • 4 replies
  • 4 Helpful

Text msgs

I have received over 200 texts telling me I have reached my spend cap in 2 days can you stop this 

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