Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Missed bill

Hi my bill was due around Christmas time unfortunately I didn't have the money at the time of my bill i completely forgot. They tried taking it out again 7 days later and I've still not got the funds as of yet.My question is do you think they will cu...

Resolved! Applying for a new contract

How can I apply for an EE contract for the first time?

same - security deposits, itemised billing charges - none mentioned in the (long) call it took to sign up - now many calls to get it all resolved/removed

Historic contracts

Hi, this is my first post..my contract expired in October 2024. Last week I was looking for detailed details of my plan/contract which I took out in Oct 2022 and which obviously doesn't exist anymore. I logged into my account and eventually, after mu...

Out of contract

Why am I still paying so much for my phone when I’m out of contract??? Someone needs to call me to make a change this is ridiculous

Resolved! Proof of purchase

Hi,I'm an ex employee who purchased an iPad Pro on contract 4 years ago and have damaged it. I need to get proof of purchase from EE so I can make a claim on my banks insurance but no one can find any history of the iPad on my account ever. Please he...

My account

How I can open my account

I need to receive a 6 digit number to access WhatsApp. Biut I don’t have my sim.

Resolved! Bill

I cannot pay my bill

End of contract.

Hi I have 2 phones on my account and both are out of contract, the one is about 10 months, the other 6 month.during the period that the phones were out of contact , should EE have dropped my monthly payment down to just the airtime packages that we h...