Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade and Flex Plan not an option?

Hi all,My 24 month contract comes to an end in September 2025 but I am now eligible to upgrade anytime and swap/trade in my current device. I've been looking at the Samsung S25 Ultra on an Essentials Plus package but it only gives the total amount, t...

Resolved! End of contract and want to change to sim only with eu free roaming

Resolved! EE text message stating change in plan

I received a text message from EE stating that my mobile sim plan is changing on the 29th of July and will they will be charging me £16/month.I am currently paying £11/month on a monthly rolling contract. I have tried to call 150 but it has stopped w...

Upgrade

Hi,so I have just paid my last bill and I’m looking to upgrade. How long does a payment take to show in the account as I don’t want to pay the early upgrade when I have just made the payment. thanks

Resolved! BT & EE

I knew I should have left EE when BT got involved, Have a charge which I can not work out what for, no way of finding it on the website and typical BT ***** you attitude. why can we not talk to anyone.There is no way they are top supplliers now, I wi...

Resolved! Upgrade

I'm trying to upgrade my phone and pick a different contract but have found the whole process utterly frustrating. Last month, I finally chose a phone and new contract, only for the phone to inexplicably not be delivered at the allotted time (despite...

Over Paying

I’m Overpaying My Apple Watch That Was Finished On 16th May 2025 It Was A Add On. I’m Still Being Charged £28 A Month

BT & EE

Has anyone else had an email saying BT & EE are closing inactive accounts? It needs a response but I’m not sure if this is a scam. Thank you.

For the third month running Ee have overcharged me

Despite many promises and emails they have consistently failed to fix the problem Today they are not even answering the phone. At a loss what to do next. No customer service at all. Off to Ofcom I suppose.

Switch

HiJust switched from sky to EE for both TV and broadband. The doorstep sales man told me if I switch then they would clear my sky account for both and I didn't need to do anything. I then left it and it went 5 days over cooling off period to then re...