Can't see Broadband bill

[DavidFraser]

I have signed on to my account which covers a mobile subscription and a broadband one.  Last year it took months (years?) for the two to be linked - I was far from alone in this.  Now, when I sign in I get rubbish on-screen, then when I reach thebroadband arae I cannot see my present bill.  This EE system is rubbish!

[Debbie_G · Accepted solution]

Hi @DavidFraser.

Thanks for coming to the community.

I'm sorry to hear you're having trouble viewing your broadband bill.

If the page isn't loading or isn't displaying correctly, it's worth trying to access it on a different browser or device to see if it loads any differently.

If you're still unable to view this, please get in touch with our customer support team. They'll be able to access your account to check your information and help get this sorted.

Debbie 

[DavidFraser]

Debbie,

Thanks for your response.  I can get all the details of my bills when I sign in on my mobile.  But if I sign in to the site via my laptop I cannot get to the page which ought to show my bill.  I used to be able to bring up the payments page on the laptop, but everything just hung when I was attempting to manage my payments on the site.  The layout and links on the site are not effective - I can see lots of adverts for EE offers, but can't find a working link which gets me to the page to see (and to manage) my bills.  Away back in the past  I could find this page, but not now.

[Debbie_G]

Thanks for getting back to me @DavidFraser.

As the bills load normally on your mobile but not on your laptop, and you're not able to bring up the payments page, I'd recommend getting in touch with our customer support team. They’ll be able to check everything for you and help get this sorted.

Debbie

[DavidFraser]

Thanks, Debbie.

I know I managed to find the bills on my laptop access to the site, so will keep trying. Frustrating … but interesting! There is always the version on my mobile to fall back on, since I know I can access everything there.

John Davidson