Urgent Billing Dispute – Unknown Mobile Number Added to My EE Account

[Neeruttar]

 

 

  

 

 

Mod Note: Imaged rejected as they contain personal information

[Neeruttar]

Hi EE,

I need help regarding an unknown mobile number and charges showing on my account.

My only mobile number is [number 1 removed] I have been using only this number since I joined EE, and I have never taken out, requested or used a SIM/plan for the number [number 2 removed].

However, this second number is showing on my EE account and appears to be adding charges to my bills. My next bill estimate is £127.49, of which £32.00 is showing against [number 2 removed].

I do not recognise this number and I have not authorised a plan for it. Please investigate how and when this number was added to my account, provide details of any contract or order associated with it, and explain why I am being charged for it.

If this number/plan has been added to my account incorrectly or without my authorisation, please remove it from my account, stop any future charges, and refund/credit any charges I have already paid for it.

I would also like confirmation that removing this unauthorised number will not affect my genuine number [number 1 removed] or my existing services.

Please treat this as a billing dispute and provide me with a reference number for the investigation.

Thank you.

Mod Note: Personal details removed. Please don't post personal details on public forum. Thank you

[Neeruttar]

Hi EE,

I need help regarding an unknown mobile number and charges showing on my account.

My only mobile number is [number removed]. I have been using only this number since I joined EE, and I have never taken out, requested or used a SIM/plan for the number [number 2 removed].

However, this second number is showing on my EE account and appears to be adding charges to my bills. My next bill estimate is £127.49, of which £32.00 is showing against number 2 removed].

I do not recognise this number and I have not authorised a plan for it. Please investigate how and when this number was added to my account, provide details of any contract or order associated with it, and explain why I am being charged for it.

If this number/plan has been added to my account incorrectly or without my authorisation, please remove it from my account, stop any future charges, and refund/credit any charges I have already paid for it.

I would also like confirmation that removing this unauthorised number will not affect my genuine number [number 1 removed] or my existing services.

Please treat this as a billing dispute and provide me with a reference number for the investigation.

Thank you.

kind regards 

Neeruttar

Mod Note: Personal details removed. Please don't post personal details on public forum. Thank you

[Neeruttar]

Hi EE,

I need help regarding an unknown mobile number and charges showing on my account.

My only mobile number is 077******** . I have been using only this number since I joined EE, and I have never taken out, requested or used a SIM/plan for the number 079******** .

However, this second number is showing on my EE account and appears to be adding charges to my bills. My next bill estimate is £127.49, of which £32.00 is showing against 079******** .

I do not recognise this number and I have not authorised a plan for it. Please investigate how and when this number was added to my account, provide details of any contract or order associated with it, and explain why I am being charged for it.

If this number/plan has been added to my account incorrectly or without my authorisation, please remove it from my account, stop any future charges, and refund/credit any charges I have already paid for it.

I would also like confirmation that removing this unauthorised number will not affect my genuine number 079*********  or my existing services.

Please treat this as a billing dispute and provide me with a reference number for the investigation.

Thank you.

[Mod edit: phone numbers hidden.]

[XRaySpeX]

If you have a dispute over your bill you need to discuss it with CS.

Your pix were rejected as they revealed personal mobile nos. on this public site with the risk of you being scammed.

[XRaySpeX]

@Neeruttar :  This public user discussion forum can have no access to your specific account. You need to raise this with CS.

There was no need to post multiple identical threads about the same matter.