Contracts & Billing

Resolved! How can I get statements more than a year old?

I need my older statements and online only goes back 12 months.How can I get statements more than a year old?

Resolved! Need proof of purchase with serial no, for iPhone

I recently started a monthly SIM only contract and installed the EE app. All good.From the EE app I then purchased a ‘good as new’ iPhone 17 pro max. Because I had only just opened the account I was not eligible to add the phone to my account, so I p...

Resolved! EE changing their deal

I was offered a deal on Samsung s26 Thursday due to being with them for 17 years, the guy that called me was meant to call me back yesterday and didn't, i rang them today and get told its going to be £10 more a month than what was offered.It annoys m...

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Resolved! Transfer of Ownership with the Existing Plan

Hello,Is it possible to transfer the number from myself to a family member (my child) with the existing plan (out of contract)?Or new contract has to always be taken once ownership has been transferred?Will F&F discount transfer too or I would new co...

Resolved! Hi I have lost my sim card need a replacement but same number

Resolved! Charges for international call

Hi everyone, I recently noticed that I was charged around £25 for just four international calls. I genuinely wasn’t aware that these calls would cost that much, and I don’t recall seeing any warning about the charges beforehand. I’m trying to underst...