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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 67562 Views
  • 69 replies
  • 14 Helpful

Resolved! transfer of an account

I have my wifes account set up in my name with payments going from my account.We wish to move it so that the account and the bank account paying the account are both in her name. Is this possible to do easily

Resolved! Cancelling Contract

I'm 19 and have just singed a contract for my first phone to pay myself. For context the phone and number I currently use is still under a business contract under my dads account and has a few moths before this contract ends. After speaking to my par...

Charging for device even after contract ends

Hi, My first time posting here and unfortunately it’s not a positive post…. So, 2 years ago I took out an Apple Watch Ultra contract with EE. This contract included the watch being paid off and some data every month. Ok, so aside from the eye-waterin...

Aevans66 by • Investigator
  • 1905 Views
  • 11 replies
  • 11 Helpful

Contract ended but still being charged!

I took out a Watch Only plan for 24 months back in 2020 for an Apple Watch. £499 watch @ £28 per month (before APR increase of 2021 then it was £30). The 24 months came to an end and final payment was last month (Nov 2022). I have received my bill fo...

shanban by • Investigator
  • 16167 Views
  • 17 replies
  • 19 Helpful

Resolved! Refund-How to get money back

Hi all, On May 10th, I tried to migrate to EE, but I found out that I was stuck with my current plan. Therefore, I temporarily un subscribed. However, the debits were not canceled and occurred on May 10th (£30.97) and June 4th (£30), before I realise...

Getting charged for an account that's not mine.

Hi there,I'm on here as a last resort because I've just discovered that I have been paying for an EE mobile account that is not mine.  EE claim that I ordered a SIM card but I definitely did not and the number they claim it relates to has never been ...

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