Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE overcharge

I’ve been with EE since the changeover from BT a few years ago. Since then I have been plagued by technical issues which were never solved completely, which aggravated me considerably since they charge like a raging bull, their prices are so very far...

Resolved! Migration issue - Plusnet to ee

Hi.I was migrated from Plusnet to EE for my broadband and digital phone. My new account is not properly linked, so I cannot see my new bills and payment has not been taken via direct debit. Please reply so I can provide further details for this to be...

Resolved! Account Error

Hello, EE has set me up with a mobile contract (which I don't need) we only wanted broadband. I can't get hold of EE to cancel this error.kind regards Sophie

Resolved! End Sim Plan

Title: SIM Only Plan ending in 3 days, but no renewal offer or notification from EEHi everyone,My 24-month SIM Only Plan is due to end in just 3 days, but I haven’t received any notification, renewal offer or information from EE.My Flexi Plan, which ...

Resolved! I just want to view my bill 😡

I was forcibly moved to EE broadband from Plusnet on Friday due to my landlord refusing permission for Openreach to install full fibre. Today I received an email from EE saying my bill was ready but there is no way to view it or anything else about m...

Resolved! Billed for Netflix despite cancelling subscription

Hello,I paid my Netflix subscription via phone bill, but not as an “add-on”. The subscription was cancelled on the Netflix website prior to this month’s bill being generated.Despite the subscription coming to an end tomorrow, EE is still billing me o...

Resolved! Late payment how to reactivate service's

Do we restrict service's if you only pay part of the bill that's due?

Resolved! Vulnerable customer sold phone contract

My vulnerable mother in law was sold a new phone contract at the EE store in Reading when she went in to ask for help with her existing phone. She has a severe mental illness that is extremely obvious to anyone engaging with her; it would have been v...

Resolved! Charge for picture message not sent

On my phone bill this month I have a charge for a picture message to a number 010020250100. Not a number I recognise and checking my messages I sent none on the date specified. Google tells me this is a scam number. How can I get EE to refund me and ...

Resolved! Mobile account not showing on website or app

Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.Can someone help me understand if it is something i am doing incor...