Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change billing account

I want to change my direct debit account details to a different bank, I can't find the facility to do so,

Contract and top up

Give me some contracts and how to top up in my sim

Account and billing etc

I don’t need everyone’s chat. I need access to my account and billing data roaming etc

Resolved! My tracking is not working can some one hwlp me out with this

Tracking unknown

Resolved! Change of ownership problem

How do my partner and I change ownership of her number from her account to mine she can't work out which options she needs when she rings the number

Resolved! Minimum purchase to recieve existing customer discount

Hello! I've been looking into switching to EE for a while now but I haven't been able to justify the price increase from my Vodafone plan. The 5GB no frills plan is close, but not without the existing customer discount.What is the minimum I need to p...

Is my account in credit

How can I see if my account is in credit

Resolved! Final bill

I've moved to another provider who have asked for my final bill from EE. However seems to be a long time for EE to send it.

Resolved! Future Bills

Good evening,Was just wondering if it’s a “me” problem or something’s changed.Used to be possible to see an estimated bill on the app but it seems to have disappeared?App is up to date and I’ve tried both BALANCE and BILL via SMS to 150 but no joy. ...

Not able to buy plan

When I reach payment page it shows some error.