Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to access legal contract details

I have a broadband and tv contract with EE since November 2024 and wanted to look in detail at the conditions of my contract but I can't find the legal document anywhere online or in the app. The only thing I can access is the details of my plan/subs...

Billing

I've done everything but still can't access my billing. I'd really like to see my charges especially when EE mis sold my a contract, if I'd have been able to see my bill I would have caught on the the mis sold contract earlier.

Deposit for service

I have just renewed my Mothers contract to sim only as she still loves her phone. We have been customers for 6 years. When I got the bill, EE had added £50 for Deposit for service which I understand is a refundable charge to do with roaming. Firstly,...

Want to keep existing mobile number

Hi there. I have ‘upgraded’ my contract on the EE website today, or so I thought. The confirmation emails have all come through and I have apparently now been allocated a new mobile number, after 20 years with EE/Orange. How do I go about keeping my ...

Loyalty means....nothing!

After 28 years... Starting with Orange (offices in Bristol)... I have been forced to switch supplier.My contract had changed many times over the years....but I paid between £7 - £12ish which included roaming and unlimited calls... I only managed arou...

Resolved! Problem paying bill

Hi I'm really struggling to pay my bill has I've had all my money taken of my bank card so i have no way of paying it and it won't be sorted while 17th November so just wondering if I can extend my payment till then thank u

Resolved! Sim only contract upgrade using 20% perks code

Hi i have just done a sim only upgrade. I have EE perks. I had a code to get 20% off my upgrade . It told me to put in at checkout. When to check out no where to put code in. Order them went through. So not been able to get 20% off. How can I g...

Resolved! Re: Check call history

Need my first to last call data history

Resolved! New device agreement where do I find it

I’ve been sent a link to my account to look at new dice agreement. But I’m unable to find it. Could someone help please.

Resolved! NHS discount perk has not been applied to contract

I recently upgraded to a new phone. I applied the code but needed to have a follow up with an advisor. They didn't apply the code so now I'm paying over the amount. I can't see a way of having this code reapplied.