Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60589 Views
  • 69 replies
  • 14 Helpful

Resolved! Existing ee number to another ee account

Both my wife and I have separate EE mobile contracts and my wife’s current contract has ended. We have seen that by adding an extra sim to my account the same sim only deal works out considerably cheaper. However, we want to retain my wife’s existing...

Dan538 by Visitor
  • 119 Views
  • 1 replies
  • 1 Helpful

Resolved! End of Contract Discount

Will my 10% discount still be applied when my 24 month contract ends and I start the 30 day rolling contract? I got it because I was with BT before they moved me to EE. A loyalty bonus. Is it possible to turn the 30 day rolling contract in to a 24 mo...

No more great deals?

Out of contract so decided to do the usual upgrade chat, expecting a great deal..Hmm, guess they are no more As expected, the 'first' offer was poor (cheaper but a basic, slow package not comparable with my current plan), so then I got passed to the ...

ballista by Established Contributor
  • 167 Views
  • 2 replies
  • 0 Helpful

Resolved! Charged for cancelled lines

Hi, I have cancelldd two lines on my account about 2 months ago now but i am still being charged for these lines, they had reached the end of there contract, i contacted EE and informed the person on the phone to cancel and they confirmed both lines ...

Elderly vulnerable person mis-sold contract

My mom popped into an EE store to ask a simple question on 7/11/12. Three hours later she left with a mobile phone and contract that was completely unsuitable.My mom is approaching 80 years of age and gets very confused. She left the store browbeaten...

Resolved! Unhappy

Fuming just checked my bank and ee ave taken £231.97 out my account when bills paid regular and only costs £67 and then when you go to check there having maintenance issues blooming fuming!!!!

Tinamb70 by Explorer
  • 130 Views
  • 4 replies
  • 1 Helpful

Resolved! EE bill seems high

Hi,I have been with EE for many years. I  have a mobile router and a dumphone with EE.My contract actually expired some  months ago, and when i tried to  get a new one, EE said they couldnt do that for me, because they couldnt  find my address. But i...

Bill  for dumbphone.png Bill  for mobile router.png
treez by Established Contributor
  • 178 Views
  • 4 replies
  • 0 Helpful