Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Selling add to plan phone

Hi I currently have an add to plan apple iPhone Air (sim free) it’s £90 per month for 11 months, purchased November 2025, and i able to sell this device and pay the remaining few payments off each month or does EE prevent you from doing this?Thanks

Resolved! Debt collection text from CRS despite EE account showing fully paid

Hello,I’m hoping someone from EE can help or advise.I keep receiving text messages from CRS stating that I have an overdue balance of £15.33 owed to EE and that I need to pay it.However, when I log into my EE account, everything shows as fully paid, ...

Resolved! Billing

I have a payment plan set up for my broadband can I get the payment date changed

Billing

I received a text today saying my flex plan was over due and should of been paid on 10th July, but I paid it on the 6th .I have recently spoke to someone about my current situation regarding work , so we have changed company's our payroll schedules...

Resolved! Upgrade

When can I upgrade if my contract runs out in November

Sim only phones

If I have a sim only contract with 18 months left and want to buy a sim-free phone, on finance for 2 years, through ee, would the two payments be separate, so I could arrange a new contract while still paying for the phone, or does it all get lumped ...

Resolved! How can I view previous bill details with using the app

How can I view previous bill details with using the app (the app says try again later continuously).

Resolved! Jusg abojt ro start a bb contract

Hi im new on here just wandering if anyone knows if im able to add a mobile phone to my account and best way to do it? Tia.

Resolved! How can I access my bill to see and download, on line or on app.?

This was easy before but now seems impossible, just in the past 2 months or so. And the HELP info. still explains it like it used to be so it's no use at all. Thanks.

Re: Check my bill

Why is my bill saying I still owe