Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE is nasty,greedy and full of undergraduate rude people.

I recently considered upgrading both of my SIM-only contracts, but the experience I had with EE’s chat-based customer service was extremely disappointing. The level of rudeness and lack of care displayed by the representatives was shocking. It’s cle...

Resolved! Phone bill and end of contract

When my contract is over after 24 months will my bill go down as my phone will have been paid off?

Resolved! Why hasnt my old phone contract been cancelled when it should have been?

A few months ago I had updated from a contract I had on an S23 ultra of which I now have a new number having upgraded to a new contract with an S25. I had requested at the time of the upgrade for the old number to be removed or cancelled, and today I...

Resolved! EE app

EE app is down everytime I go to pay my internet bill I can never pay it two weeks late and still can’t pay it thinking of changing providers as taking **bleep** and getting fined for not paying on time

EE

Good network fast internet

Pay bill

Hi team, I need to pay my bill as my bank card was stolen. thanks, sarah.

Resolved! Can’t pay my we account

I need to pay for my EE account but I can’t because the app don’t work

Resolved! I cant pay money bill of the boardband or moblie or tv

Resolved! New Contract

Good Evening,I have recently got a new contract (IPHONE 14 PRO MAX) I was told that I could trade in my old phone which I will be sending off on Wednesday 16th July. My bill does not show the cost I agreed with trading the old phone in. Does this get...

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...