Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can I adjust my sim free contract phone

Hey guys, quick question.If i get a phone through EE finance where you can pay an upfront cost and then split the rest anywhere from 3 - 24 month payments, is that adustable? eg: I choose a 24 month payment option, which is for example £25, then on ...

Resolved! viewing bill without app

I've been trying to view my bill online for months, running into multiple issues. I want to view my bill online, I am not interested in downloading the app. Is there any way to view the bill online?

Channging direct debit

Hi, I bought a sim from ee on the 24th September and i received a message that the contract has started but I didn't received the sim. I went to your office on the 2nd October and they replaced the sim. Now I called you on Tuesday to adjust my direc...

Resolved! Credit refund

I was told last week I was 879 pound in credit and it was agreed by managers I would be refunded back in the bank o rang today to see where it was and it says pending on the account and he said it hadn’t been refunded and have to wait till it appears...

Resolved! EE account changing number from one account to another

Hi, I have an iPhone contract on my dad’s EE account. It is coming to an end on the 11th October which is when I want to change to sim only. I want to change to sim only and buy the plan on my own personal EE account (as I have EE broadband and can g...

Resolved! CHANGE MY BILLING ADRESS

I LIKE TO CHANGE MY BILLING ADRESS PLEASE

Resolved! Credit limit

I have had an auto text saying that I have reached my limit along with my wife's phone but we both have unlimitedly everything coming to ee is fast becoming the worst decision ever

Resolved! How to link my product to pay my a missed bill please

Hello, I missed the direct debit payment for my WiFi bill. Now I have created an account here but there’s no product linked to it. How do I pay?

Resolved! I urgently need to contact EE via email. Please help.

After countless hours on the phone including 6 hours yesterday, trying to sort a miss sold contract, and activate my new Sim, I was cut off. I can’t make phone calls. I have had no further contact from EE.. I have emailed 3 people at EE including t...

Resolved! Re: Mobile phone extension

Hi could I get a thirty day extension on my bill