Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! iPhone Full Works - Friends and Family

I have recently come out of contract, and currently I am technically unable to upgrade my phone to a SIM-only plan while also using a Friends & Family discount code.The reason I like my current plan is because it allows me to travel internationally w...

Resolved! First EE Mobile bill charges

My first bill coming from O2 and amazed to see I am charged for picture message and using "emoticons" as these are classed by EE as pictures ??? Is that normal ? Should i keep strictly to pure text and never use emoticons again......new to me....and ...

EE Full Works 24 month sim only - Where has it gone?!

Hi,Can’t seem to see this plan anymore on my online account - has it been withdrawn? I have a Friends and Family code on my account so will that affect this?

Resolved! Re: Change billing address

I want to update my door no so my correct address is ******* CAN YOU PLEASE UPDATE MY ADDRESS [Mod edit - removed address. Please do not post personal details in the community]

Resolved! Re: How can I see my Itemised bills

I want to See My Broadband Bill

Resolved! Why is it so hard to return my device

I have rung ee 6 times now (twice they hung up on me after putting me on hold) as I decided to return my ee broadband mobile kit a day after I got it as the signal in my area is just no good for it but trying to return it seems so difficult as so far...

Resolved! Cannot access broadband bill

I have recently switched over to EE broadband. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your online acco...

Resolved! Mis sold mobile plan

On 24th January I visited an EE store to upgrade my phone and also arrange a new contract / extend my existing contract.Right at the beginning of the consultation, I stated to the sales assistant that I did not want my phone bills to rise from the £4...

Handset

Resolved! ee one household

i am with o2, my partner with ee and our broadband with ee, both in her name.i spoke to an advisor today who told me in order to switch to ee and get the ee one unlimited reduced charge i need to be added to the household, which can be done by my par...