Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Call logs

Is there anyway I can see my call log for the past 3 months?

Cancelling my sim only

How do I cancel my sim only contract with EE? I do not want to deal with EE ever again, used to be able to ring up and speak to a human with any issues you had. Took maximum 10 mins get answers and now you can’t even talk to a human, and it isn’t cle...

Resolved! Change spent airtime plan?

Hi all,My airtime plan ended oct 2024 but I still have 7 months left on my device payment. How do I change my contract, but keep the device? Is it possible? I'm trying to reduce my outgoings so any advice is great! Tia!

EE Complaints

Is there a proper contact for EE Complaints, I have tried for 6 WEEKS now trying to resolve the situation and it is very, very apparent EE do not care about customers especially those who choose to leave. I needed to keep my old number as a matter of...

EE Store selling poor options to OAP parents

Hi,My mother has EE broadband and had a £10 sim only (10GB/unlimited) and my father had an EE PAYG.Last November she went to local EE store to get my dad's EE PAYG sim converted to SIM only deal, aiming to get the cheapest (ideally another £10 sim) a...

EE for charities

Good morning, I am part of 2 charities (one is a church and the other is for reviving a historical form of transport) both registered in Scotland with OSCR. As a charity run almost excusively by volunteers, would EE be willing to help towards the cos...

Resolved! Plan name

Can anyone tell me what plan this isSIM R Unlimited 24m £24 R it’s supposed to be unlimited essential plus but they are still charging me for Apple Watch e sim

Resolved! contract end date

Cancelling

In cancelling broadband after 24 months contract is met with disbelief and an increased bill

Resolved! Leave EE without calling

I've had to move rapidly and was unable to call to cancel my phone bill. How can this be done without calling? Obviously can't call from an international number.