All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
hello i am outside of the country at the moment, i have always been paying a certain bundle amount monthly, but today when i checked my account and my bank i have been charged three times with a same amount, and to confirm i checked on my ee app it s...
Dear EE,I just joined the EE mobile network. Like many other customers in here, the deposit was not mentioned at the registration point. Which is disappointing, really, as the trust was broken before the journey started. It is clear that EE is aware ...
I wish to cancel my contact
Hello allwould be interested to find out if when upgrading/taking on a new flex pay you can ONLY set it up by direct debit and can not change to pay by card monthly? I last had my final flex payment with my older phone from 2022 to 2024 as paying by ...
Hello!Does anyone in the community know how there would be a random credit card set up on my EE broadband account?!I tried to set up direct debit a while back and got the dreaded "you owe £XXX" email after it obviously wasn't actioned/never went thro...
How do I cancel my contract [Mod edit: add title]
I have an EE data sim and need to connect it to my EE account, so I can manage it through my app. How do I do this please?
Hi, I’ve recently rejoined EE 6 weeks after leaving last year, so far I have contacted EE customer support on 5 different occasions to sort out my account as every time I log in either via the app or website all it says is my account is closed. Durin...
Am I able to change my phone bill date
