Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Price increase charged twice this month

My bill this month comes to £14.57 (no extra charges ), before the annual price increase it was £9.59. Next month estimated £12.08.why am I paying £2.49 extra this month?

Resolved! Phone contract

How do I get in contact with a guide who rang me with a mobile offer. I have the phone number she contacted me on but it doesn't go through. If I ring 150 they can't give me the offer it needs to be from the disconnection team?

Resolved! Sim only upgrade

On the 15 April, I decided to get an upgrade, my last contract expired ages ago. I did this online, and after I received an email with details of the new plan. It's now the 25 April. When should the new contract start? No change on the EE app/website...

Resolved! Cancelled direct debit by mistake

Somehow I stupidly cancelled my direct debit and want to re start it but can not see how to do it ? Any help please

Resolved! What to do.

I have been with EE since the beginning, when it was Orange. I have always been clobbered by the contracts and whilst some people move away from the monthly plans, I am not sure what to do.I have a monthly plan which is costing £35.00 2 sim only's at...

Resolved! New contract

I am looking for better deals

Email er

Please I need to talk to someone my partner died in January this year and I have an outstanding bill but I do not get paid till the 1st and I can’t get through to speak to anyone

Resolved! Hello, I would like to change my payment date to the 5th of each month, please.

Hello,I would like to change my payment date to the 5th of each month, please.I usually receive my salary at the end of the month, so this date would be much better for me.Can you please confirm if this is possible?Thank you.

Resolved! Payment error

So today I paid my EE bill using my card on the app, it accepted the payment and then took it from my bank, the app then said error after accepting it. I’ve been on chats with ee advisors all day and I’m **bleep**ed off. 5 hours wasted they said I wi...

Resolved! PAC code issue: Can't request via 150 with multiple lines

I texted PAC to 150 and couldn't get my PAC numbers because i have more than one line. It then took nearly 40 mins to get through to someone and get them over the phone. This is not good customer service and has confirmed to me that I'm making the ri...