Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Why is it so hard to return my device

I have rung ee 6 times now (twice they hung up on me after putting me on hold) as I decided to return my ee broadband mobile kit a day after I got it as the signal in my area is just no good for it but trying to return it seems so difficult as so far...

Resolved! Cannot access broadband bill

I have recently switched over to EE broadband. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your online acco...

Resolved! Mis sold mobile plan

On 24th January I visited an EE store to upgrade my phone and also arrange a new contract / extend my existing contract.Right at the beginning of the consultation, I stated to the sales assistant that I did not want my phone bills to rise from the £4...

Handset

Resolved! ee one household

i am with o2, my partner with ee and our broadband with ee, both in her name.i spoke to an advisor today who told me in order to switch to ee and get the ee one unlimited reduced charge i need to be added to the household, which can be done by my par...

Resolved! Charges for sticker

Hi, I was just charged £2 for sending a sticker, and a GIF, I wasn’t charged for this before, what’s changed? Seems a bit money grabbing.

Resolved! Paying my roaming bill if my account has been suspended while I’m in egypt

I am trying to pay my roaming bill as my account has been suspended for a late payment… I have just paid my normal bill but it won’t let me call 150 to pay my roaming bill could someone please ring me from EE so I can sort this out

Resolved! Poor Service - cant pay bill due to bad site/app!

I am currently abroad and need to pay my bill, and I cant do it via online or via the app for various reasons like amount showing NaN (?) or not even able to get to a payment page. I cant call EE from the device and no place to even contact EE via em...

Resolved! APP ISSUES AND BILLING ISSUES

I have been messaged many times by EE to complete my payment but there is no way to do it. My phone bill is 18 pound my bill on EE reads as 45 pound. I have no clue what to do, cant find anyway to contact EE. I am already overpaying on the bill as it...

postcode E12

[Mod Edit: postcode removed. Please don't post personally identifiable details in the public forum, thanks]