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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16821 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26713 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56543 Views
  • 69 replies
  • 14 Helpful

Several Google play refunds

I have had several transactions refunded from Google play all on the same day which will be more than my monthly mobile billWill my account go into credit and used against future bills  or what happens 

Resolved! Upgrade Billing

Hi, it’s been a long time since I upgraded as I have been on sim only. I have just upgraded via my account but unsure whether this means my current sim only will automatically be replaced by the new upgrade price and device? Is there anything I need ...

EE will not accept my bank details for direct debit

I have a bank account with LHV which accepts direct debits. I have already set up several direct debits with various companies, but EE is adamant the bank does not exist. I’m going round in circles. Clearly EE is using an out-of-date account verifica...

scgf by • Established Contributor
  • 162 Views
  • 5 replies
  • 1 Helpful

Resolved! Arrears I can’t locate

Helloi am not sure this is going to go to the right forum because i am confused as well. I moved abroad on the 18/08/2025 and the day before my mobile pay monthly was moved to payg - I did not cancel my direct debit as I was still paying for my devic...

EE Guide wait time

I'm trying to get through to an EE Guide on caht, and the AI bot has said the wait time is approximately 6hrs 35mins. Is this a joke 

Brayer by • Investigator
  • 971 Views
  • 8 replies
  • 1 Helpful

Resolved! Invoice download

I need to download copies of all invoices going back to April 2022. Can somebody please advise how I do this. I’ve tried using the app but it just keeps failing to download and it’s wasting hours of my time. 

Resolved! Payment

I did a payment of my bill 37.66 from my bank account online and my money gone out why still its coming overdue?

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