Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Braehead Shopping centre staff specially manager Unprofessional unprofessional c

Subject: Formal Complaint – Unacceptable Customer Service at EE Braehead Store UN Professional Manager and staff. To the EE Customer Relations Team, I am writing to make a formal complaint regarding the extremely poor customer service I received at y...

Unable to join EE 1600mbps via third party deals

For some time I have been unable to take up the 1600mbps service on a 24 month contract for £33.99 via the third party sites (Two of which: USwitch and Money Saving expert). The offer is listed as valid for another few days and I have called EE suppo...

Resolved! Overcharged for contract

I have just payed for a contract online and been WAY overcharged. £63 standard monthly cost but I used a discount that brought that down £44 a month for the term of the contract and now I’ve received an email saying I’ll be paying the full £63 per mo...

Resolved! Urgently need my account line reactivated

I'm abroad for work and relying on my roaming package for contact with family, clients, and other elements.Last week you disabled my phone despite me making payments.It's now been 5 days and despite you saying things would be disabled for only 24 hou...

Resolved! Bill

Hi, on my bill I have services from other companies? What is this?

Resolved! DDs taken monthly since October 2025 but no invoices received

Hi - how can I find out what these payments are for please? they are separate to our main account and for example, for Apr May and Jun this year were for £8.38 each. I can see reference numbers on our bank statement, but there are no invoices in ou...

Resolved! looking at leaving EE

I've just tried calling through and sorting this over the phone. My actual plan has finished. I'm looking at starting a new plan to save some money. I need the same sort of deal with what i get in the package but for the next 5 months need to carry o...

Resolved! Selling add to plan phone

Hi I currently have an add to plan apple iPhone Air (sim free) it’s £90 per month for 11 months, purchased November 2025, and i able to sell this device and pay the remaining few payments off each month or does EE prevent you from doing this?Thanks

Resolved! Debt collection text from CRS despite EE account showing fully paid

Hello,I’m hoping someone from EE can help or advise.I keep receiving text messages from CRS stating that I have an overdue balance of £15.33 owed to EE and that I need to pay it.However, when I log into my EE account, everything shows as fully paid, ...

Resolved! Billing

I have a payment plan set up for my broadband can I get the payment date changed