Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13953 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24637 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49160 Views
  • 55 replies
  • 13 Helpful

Complaints

After a flurry of online prompts telling me i can "upgrade for free today"...My upgrade ranged from £30.00 up front, £1200 up front to no plans available. So i ring EE to clarify.To cut a very long story short it would appear a spend cap has been app...

Support to reduce billing as lost my job

Hi all, i am looking for some advice. I had lost my job at the end of last October and using my savings to pay bills. I had seen today on EE web site that if you are claiming Job seekers allowance that they would be able to support you with reducing ...

Third Party Service charge

I have been charged £13 for third party services but can get no details of who they are and all EE mention is a code who I can’t get . Can anyone help ? 

MJL4 by Visitor
  • 61 Views
  • 2 replies
  • 1 Helpful

Resolved! Changing direct debit

Think someone should finally point this out cause it’s seriously starting to annoy me, ee says if you want to change your direct debit you need to click the top right button and press options that aren’t even there….  as you can see there’s no option...

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Mobile cut off 2 times in 1 week

Hello, to start i have a unlimited internet, calls and texts package, I had made some purchase with my ee mobile, I got cut off last week, I rang up explained I'm a career and my phone is a life line, I was told to pay £80 to bring my account under t...

Sb271186 by Explorer
  • 64 Views
  • 3 replies
  • 0 Helpful

Am confused

I just did a sim contract with EE and I just been activated today. But to my surprise they send a bill of £77 to me that £50 balance brought forward, and £27 contract fees