Contracts & Billing

Resolved! Payment

Hi there could I pay full payment on the 9th of November please 

Resolved! Urgent: Outstanding 90% Refund and Request to Cancel Service and Stop Further Bi

Dear EE Customer Service Team,I am writing to follow up on my email sent yesterday regarding my outstanding 90% refund, cancellation of my EE service, and request to stop further billing.As I have not yet received a response from a specialist, but on...

Resolved! Simple Billing Reuqest

I'm curious of the community feedback here, I have Broadband with EE and recently added 3 new Mobile SIMs to the account in August. The setup was slow and painful, resulting in me going in to a physical store for help, anyway it got there with 3 new ...

Resolved! Can`t link Broadband to my account

I can`t link my broadband to my account. When I get to part when it wants to send a code it shows last 4 digits of wrong mobile number,. I have just spent 45 minutes on chat. I have severe hearing loss so had to use chat. The agent I spoke to got all...

Resolved! Contacting someone about a non-contract

After many hours I managed to navigate the process to upgrade my mobile PAYG to a monthly plan. However, when it came to the credit check page I saw the questions were nonsensical and basically could not be answered, so I quit the process before subm...

Resolved! How do I get the vat invoice

Resolved! flex pay

Hi, i recently changed my network to voxi from ee because ee was getting too expensive for me. I still have to finish paying off for my phone which i would usually do through calling 360 but now my numbers transferred i can no longer do that. I also ...

Resolved! Trouble upgrading online

I’m trying to upgrade in which it says I am eligible for, however it will not loads the device payment so I cannot continue. Is there any way this can be fixed?

Resolved! Can I be able to change my contract before the contract period ends ?