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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17179 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 27000 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57824 Views
  • 69 replies
  • 14 Helpful

Access to bills

The website is not letting me access a copy of my latest bill. A direct debit has been taken that is significantly more than my monthly contract but I can’t access my bill to see what any charges may relate to so I can query these 

Resolved! Billing

Hi i need too pay  my bill but I am abroad and ive lost my bank card 

Anytime upgrade

Hi, last week I upgraded to an iPhone 17 pro max on the old plans Non flex. I was told in my contract id get anytime upgrade so first 6 months is £200 and £100 after 6 months, I’ve looked thought my account and the contract and no where does it say a...

Beany96 by • Skilled Contributor
  • 27 Views
  • 1 replies
  • 0 Helpful

Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Zztop by • Explorer
  • 40 Views
  • 1 replies
  • 1 Helpful

Resolved! Paying my Bill

I am trying to contact EE to advise I am having financial issues and unable to pay my bills. I have no phone so cannot call anyone. Do you not have a webchat service any longer?

Resolved! Refund

Who do I speak to regarding refunds? I’m still waiting for a refund after 10 days. 

Debi8 by • Visitor
  • 41 Views
  • 2 replies
  • 1 Helpful

Resolved! Charged twice for Broadband by EE And BT

HiChecking my bank statement I realised I have been charged for my broadband twice by EE and BT since August 2022!The operator on the phone was very helpful and sorted out a refund for me. However she said they can only go back and check from July 20...

Resolved! Billing

I have tried so many way to talk to someone about my bill not good on phone so trying to message nobody interested just give u a phone number do t they understand when I say not good on phone worse company I have been with at least with the rest you ...

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