Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Flexi plan & data plan queries

Hi, i have the phone & data/ call plans seperate. My phone is not yet paid off so still in contract, my call data package though

Resolved! Automatic refund

HelloWill a refund be automatic when my devices have been suspended for the last few weeks? I haven't been able to use the network whilst EE suspended server so assuming they will refund half of the bill for the month for that period of time. Thanks

How to change payment method

I am now out of the UK. My due date for my mobile bill payment is on 23rd October, 2025.However, my bank account for payments of this mobile has been cancelled. I have tried to use the EE app to change my payment method . But I found that it referred...

Resolved! Change phone number mid contract

I am a few months into a SIM only plan with EE. I am in the process of leaving my currently employer but want to keep my phone number from my employer. They are offering to provide a PAC code to me. Is there any reason why I can’t port this mid cont...

Resolved! Customer service and billings have overcharged me

Been overcharged for 3 months, have refused point blank to put the money in my bank. Only know I have been overcharged due to a bill that I am still being overcharged on and they will expect me to pay this and I have to trust they will honour a refun...

Resolved! What does this mean on my bill?

Just looking at my next bill it says it will be £100 for TV and broadband. This is higher than the previous month which is higher than the month before that.It say £9.99 for rented or bought. I cannot see the details so have no idea what this is. It ...