Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancellation

Hi, does anyone know if I can cancel my plan but then carry on just paying for my device? So I can move elsewhere.

Resolved! Why are the offices closed? I need to pay before midnight tonight

All 150 options just say this office is now closed. I'm on a special plan where I need to pay before midnight on the 15th. Why advertise everywhere I can call til 9pm? I've tried via the app and via 150.Just posting for evidence tomorrow and hopeful...

Resolved! Payment not taken

Hello, I don't want to stop my internet services. They sent me a letter with a bill for £70. It's in my account, why hasn't it been taken?

Please remove my ex from my bill

please removing my ex i not pay for him no way please remove his number for good just my account only pay £81.79 months why i should pay hight £128.20 twice for my ex please sent me email should be finish payment by july 2023 to 2025 please dou...

EE Price hikes

I'm preparing to leave EE. Stupid increase in prices for their basic mobile packages. I cannot afford this. What are they doing offering 10GB as a basic mobile package? Don't they read? MoneySavingExpert (admittedly 2019 survey) says 69% of people su...

Resolved! Refund on final bill

I cancelled my EE contract on the 11/7 but was still charged for my final bill on the 15/7. Can I get a refund on this bill please

Moving to the UK from Canada

Hello. We're moving to the UK next month and want to get set up on mobile services quickly. We have rented a short term rental while we wait for shipped items to arrive, just wondering what's the simplest way to get set up with EE? I have a current a...

Resolved! 30 day rolling sim

Hi,I changed my contract yesterday to a 30 day rolling sim. I was told that it would be £10.50 or £18.50 a month, I’ve checked on my account at it is showing £43.50 this is a lot more than I was previously paying. Can this be checked out please.

Incredibly Poor Customer Service and Unreasonable Price Hikes. Leaving ASAP

Hi,I just felt I needed to say something after my recent very poor experience with EE. These are the issues I recently faced:I am a back end web developer, a real techie, but I found it very hard to figure out how to actually speak to someone at EE...

Resolved! An absolute joke

EE is a scam, they've been charging an extra £35 a month for the past year for a phone that's been paid off. If you miss a single message from them that's the repercussion. They refused to offer a full refund, glad we could donate to a useless charit...