Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Extension contract

Hi, my contract is at the ending 28th of December and after 8 years I'm seriously thinking to leave EE and do not extend for more 2 years with heart broken because of no consideration of the commercial corporate who called me last me 10 minutes befor...

Resolved! Final bill

Hello, on September 9th my contract ended and I moved to a new provider. I am billed on the 18h each month. I would like to know if owe EE anything for the period August 19th to September 9th when my contract ended as I would like to cancel my direct...

Resolved! 10 charges for same thing on 8\10\25 on my mobile bill

Resolved! Adding my wife as additional account holder

Hi,Is it possible to add my wife as broadband account holder so she can call EE in case of issues ? I travel a lot for work and it's not practical if she can't manage the account in my absence.

Random screen protector

HiAny reason why EE have sent a Minute one liquid screen protector I didn't order this and it came today Anyone else had one delivered?

Resolved! Out of contract letter

l received a letter from EE telling me that my business package was out of contract.I have had a couple of texts telling me the same over the last few months but ignored them as l was not sure they were genuine!Anyhow, l renewed the contract but now ...

Pause of Sky sports

Trying to pause Sky Sports for a few months is there a way?Every time I try, manage and use, within the app, it keeps sending me messages about how easy it is to be, in the app even though, I was in the app!! there’s is lots of ways to upgrades that ...

Resolved! EE has taken advantage

My elderly mother’s phone contract was for 2 years at nearly £100 a month for a iPhone 12 Pro Max (including insurance). Her phone contract finished and she was still paying the same amount for an additional THREE YEARS. We only discovered it when re...

Payed my plan but not got data

I have payed for my phone netwrork to be unlocked and it’s not

Resolved! Charge to bill

Hi I’m trying to put £20 on gambling through my phone bill and I’ve changed my apple settings to mobile but I’m not sure how to charge it to my phone bill any help asap please