Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71347 Views
  • 73 replies
  • 15 Helpful

Watch Plan out of contract letter

Not sure if correct forum section, but received a letter dated October 2026 from EE stating as I already know my watch plan ended in November 2024, saying don't have to do anything and stay on my current plan for £0, but want to make sure i'm getting...

walkerx by • Skilled Contributor
  • 36 Views
  • 2 replies
  • 0 Helpful

Trying to pay final bill

Hi,I have recently left EE and kept my old number (transfer to new provider completed 3rd November). I'm trying to pay my final bill, but when I click on the 'Continue to Payment' button the page just hangs on the two swirling dots and I can't get an...

EE final bill.png

Not Happy with monthly Bill

I feel like my monthly bills are getting higher each month. I mostly use my phone for internet, I occasionally make a call, say once a week on average and they're usually short. I often receive calls more than anything. I only occasionally send texts...

Chhezy1 by • Investigator
  • 695 Views
  • 2 replies
  • 2 Helpful

Resolved! Phone reinstation

I have just paid my bill online. How long does it take for the services to turn back on?

Spc81 by • Visitor
  • 26 Views
  • 1 replies
  • 0 Helpful

Resolved! How to talk to a human at EE?

I can find many better deals online than I currently have with  EE.What I can't do is find a number where you get a human to see if EE are prepared to match these deals. 150 results in an automated - 'I'll send you a text'I suppose it's just easier t...