Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Final bill.

Hi, sorry to bother everyone. I closed my EE account and my final bill is now due. It's for £0.14p and I'm not sure what to do about it. The minimum amount that I can pay by card or Google pay is £1 on the app.

Resolved! EE Full Works 24 month sim only - Where has it gone?!

Hi,Can’t seem to see this plan anymore on my online account - has it been withdrawn? I have a Friends and Family code on my account so will that affect this?

Resolved! Re: Live chat

Hi , I have a contract with Ee every monthly 40 pound, and I don’t know why next month will charge me 45 pounds something I don’t wanna pay five phone extra if you’re not fix it

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Resolved! Request to remove Cifas marker - Victim of impersonation

Hi @creditteam at EE - Need urgent helpEE had put me on incorrect default for four years and didn’t notify me via email or phone which I later got to know via credit report in Jan 2026. Thanks to EE as they investigated this and found out I was a vi...

Resolved! Bill

Hello I cancelled this contract back in February and had to wait 30 days to change this number over to a Buisness account which is now up and running and has been for last few months I was owed money from my old sim deal and now it’s saying I owe £9 ...

Resolved! Broadband – 3 Weeks to Connect, Broken Speeds, Ignored Cancellation, Then EE Can

1. Who I am and how long I was with EE I've been an EE mobile customer for five years (2020–2025). Never had a problem. In May 2025, I trusted them and added broadband. They promised me that multiple people in my house could stream Netflix, play PS5,...

Resolved! Inclusive extra sim only

I'm looking to change my contract to the SIM only 'Unlimited All Rounder for Iphone' which says it includes 1 inclusive extra, then adds £5 when selected, this doesn't feel that included to me, maybe it should say its a 'discounted' extra or am I doi...

Resolved! Re: I urgently need to contact EE via email. Please help.

I need to get a breakdown of my EE bill but all I am given is a total. In particular I want to find what the recent price increases were.

Resolved! Have apple store on my bill as add on however don't have this

Have bill larger than usual and charged for Apple music which I don't have?