All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Is it normal that my price will increase £4 per month on my Full Works plan even though I am out of contract and my device is fully paid off. Surely it should increase only £1.50? they are going to apply a 10% out of contract discount from next month...
I am currently trying to do my monthly regular manual payment on EE. However I want to the payment portal and it says £0.00 as well as I phoned in and it said the same thing. Do i simply need to wait for the after bank holiday to then be able to pay ...
I ordered a 4G WIFI 2 device in March 2025which was delivered to the store, the store closed early and I was told that I would have to come back another day. I was so upset I phoned EE and said that I wanted to cancel the order. I was told that I w...
I entered a competition by tecting £2.50 to the competition line - why do I also have a separate charge of 21p added to this when unlimited texts are supposed to be part of my package?
I have checked my bill and my apple music subscription and life 360 subscription charge is showing as extra charges on my bill but also on my Children's contracts, also roaming charges are on their bills when they weren't abroad with us. Any ideas?
Hi can you tell me how to link my old BT Boardband account to EE boardband account I want to view my bills online but can't
Been with EE for my last 3 phones(6 years), upgraded either directly with ee or through a third party website as new customer. Their network don’t seem to be on any comparison deal sites or third party sale sites any more. Went on to ee shop to upgra...
Hi chat, I have a payment arrangement with EE, but I recently lost my job and I have no money to live on as my final salary was £0 due to overpayments. I am applying for UC and I also have a new job interview next week: if all goes well I could have ...
I tryed to make a payment on my app but it said sorry I can't. but this said it came out my bank
Hi,I have purchased an international dialling add on in order to dial Australia from the UK ( 500mins, £14). I did this a couple of weeks ago and it is showing as an active add on.When will it start to work?
