Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Issue paying device loan repayments after PAC transfer

I was on flex pay my device loan contract and plan were different lengths, the plan contract came to an end so I transferred to another provider but naturally still have loan repayments on the device I can seem to find where I need to go to give them...

Resolved! Derby I wanted if somebody could help me I recently paid my bill on the 17th but

I recently paid my bill on the 17th of June and I have had my services restricted telling me I have an outstanding bill when I know I have only just paid it now I can no longer make calls and I rely on my phone for a lot of support could anybody help...

Payment made but not credited my accouny

Made a payment on Friday 19/06/2026 and even though it is showing in my Payments section, it is not showing as my account being in credit before my bill being due tomorrow - I have never missed a payment in the 11 years of being with EE and this is c...

Resolved! 2nd Mobile Phone Line Query

Until a month ago, I had two phone lines with Three, one for myself and one for my daughter. Both of the contracts expired in May and so I moved my own line over to EE, which was completed on 18th May when my number was ported over. My daughters cont...

I have changed my date from this month from the 24th to the 27th will it be my n

Billing

Hello, I received a bill on 16th of June did forgot about it. Just about yesterday 21st of June I log in to the EE account and was trying to pay it but the website wasn't working "bill tab" was crashing so I thought that I will pay today. Unfortunate...

Resolved! Can I pay bill

Resolved! I want to know about for coming billing

Resolved! Friends & Family discount

Are there any plans that do.not allow the F&F discount?

Billed After Cancelling While In Cooling Off Period And No Service

Hi,I recently moved home and due to the fibre duct access being blocked I had to find a short contract solution - 4G hub.I found the connection to be poor and so after realising I had access to the Virgin Media network I decided to go monthly with th...