Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Over Billing

When I called the EE customer service in September I specifically asked and told the agent that I would want my contract to start in November as I still had a contract with 3 which runs out after the end of October. This was agreed by the agent, I g...

Resolved! Change direct debit date

Hi I was just wondering if I could change the date for my direct debit

Complaint to ombusman

Hi thereAm I able to raise issue regarding EE with the communication ombudsman if my complaint to EE is within the 8 week period? EE have shut down my complaint even though it's not been even two weeks, and with no communication from them after admit...

Final closing bill

Hello,I have spoken to couple of EE customer support team and requested to process my final bill closing all the three sim and phone contracts i got, since i was leaving uk. They said it will be updated and processed in the next month which will be c...

Resolved! Re: Upgrading to a phone contract after three months of being on a SIM only plan

Im currently on a sim only plan and paying two contracts, Mine and my daughters. It says even though I was told 3 months and have been on time and I mean to the day, Ive been on time with all of our bills. Not missed one. Now my app is telling me 6 m...

Selling a device under contract

Hello,I just wanted to query some t&cs regarding a flex pay device contract I have read previously that we do not own the device under 6 months but cannot see anything affirming this for flex pay Is selling a contract device but keep paying the bill/...

Resolved! 17 PRO MAX EMI DEDUCTION

Hello Friendsi got my 17 pro max on sep 26. Paid and upfront fees of 50£. so when will EE start deducting monthly emi?? @Online

Resolved! Not open?

I’ve been trying to talk to contact customer services to talk about my phone as I’m due an upgrade today. Only says it’s open from 8am - 9pm but no matter what department I try it says opening is 8am - 6pm… I call before 6

Resolved! I paid a bill on 26 / November why am I getting another one so soon

Re: Getting charged for an account that's not mine.

I have had a similar problem I pay my bill and I also pay a pay as you go chip for my daughter . My contract has expired so I went into the EE shop to upgrade when I questioned why my bill was so high the lady was giving me a break down and I noticed...