All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi, I really don't know where else to write this.But someone might read it and relay to my frustration.I have been with EE for years and I was more then happy with the service they provide...but for the last year or two everything went wrong....- I c...
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Hello, my card has changed and you have not charged me the monthly fee from my number 07********* and from my wife's number 07*********. What should I do now? Can I give you my new card? [Mod edit - phone numbers removed, please don't share any perso...
Hello I did an early upgrade on my phone on the 19th they gave me a discount of £198 on my feeon the 20th I had a message saying there was a problem so they had to redo my upgrade but since then I haven’t heard anything back? I can track it but it’s ...
Good Morning,I took a contract with you which was a direct debit that, every month I will pay 10£ for you to send data to me instead of going to the post office to buy. Just last month (November,2025) I contacted you and alerted you that you should c...
Hello EE Team, I am writing regarding my account (Mobile number: ***********) as I can see extra charges of £128.18 showing on my upcoming bill dated 29 December. I thought this is free of charge These charges appear to be due to international calls...
Just wondering if mobile bill will go out after xmas
I currently pay £28.68 for a 25g sim only 12 month contract and have been out of contract for well over a year. I've checked my offers in the app but when I do a Google search there are better offers. I've also seen offers for customers with EE broad...
Just thought I'd try here to see if any staff can PM me and sort out my issue.Background.Been with EE BB for over 2 years (BT before that), on the 1.6Gb package, eventual cost just over £80pm, renewal came along and I was going to knock it on the hea...
