Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! card change

Hello, my card has changed and you have not charged me the monthly fee from my number 07********* and from my wife's number 07*********. What should I do now? Can I give you my new card? [Mod edit - phone numbers removed, please don't share any perso...

Upgrade

Hello I did an early upgrade on my phone on the 19th they gave me a discount of £198 on my feeon the 20th I had a message saying there was a problem so they had to redo my upgrade but since then I haven’t heard anything back? I can track it but it’s ...

REQUESTING FOR CANCELLATION OF DATA DEBIT PAYMENT OF DATA

Good Morning,I took a contract with you which was a direct debit that, every month I will pay 10£ for you to send data to me instead of going to the post office to buy. Just last month (November,2025) I contacted you and alerted you that you should c...

Resolved! Bill

Hello EE Team, I am writing regarding my account (Mobile number: ***********) as I can see extra charges of £128.18 showing on my upcoming bill dated 29 December. I thought this is free of charge These charges appear to be due to international calls...

Resolved! Billing

Just wondering if mobile bill will go out after xmas

Sim only upgrade

I currently pay £28.68 for a 25g sim only 12 month contract and have been out of contract for well over a year. I've checked my offers in the app but when I do a Google search there are better offers. I've also seen offers for customers with EE broad...

Saying I’m eligible for upgrade then saying not eligible

Help

Broadband contract renewal being charged wrong price.

Just thought I'd try here to see if any staff can PM me and sort out my issue.Background.Been with EE BB for over 2 years (BT before that), on the 1.6Gb package, eventual cost just over £80pm, renewal came along and I was going to knock it on the hea...

Resolved! Unable to pay Phone Contract Bill, payment keeps failing

???Genuinely, with how laggy the payment processing is, and how often it keeps failing when trying to pay my phone bill, I'm going to consider terminating my phone contract and going to a different provider, because this is not acceptable.I've tried ...

Resolved! Re: I want to cancel sim plan only

How can I do it on the webpage if I’m in a different country and no longer have access to the sim with ee