Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How can I contact EE accounts without paying for a phone call?

I started an EE Broadband contract and cancelled it the next day. I returned their equipment unopened. Although there's a 'cooling down period', I've received 2 months of bills. How do I contact their accounts department without spending money on a '...

Resolved! Past Billing

HelloIs there any way to see past 2 years worth of billing? Both the app and website seem to stop in September 2024? But we've been customers a lot longer than that. At the end of our last contract, I seem to remember the bill jumping quite a bit. We...

Resolved! Bill

Hi

I want to go back to paying £10 a month pay as you go

Resolved! I wan't to leave EE but how?

Parches cost

If you buy eny new things from ee why should you pay twenty point as well as your bill

Resolved! Hi i have some questions regarding my bill?

Resolved! Contract ends but phone loan still live for another year

My minutes/data plan contract ends on 21/6/25, my phone loan ends 21/6/26 and I want to move my number to an o2 sim. As I pay the plan and phone on separate direct debits I assumed I could just use the PAC to move my number over and continue paying t...

Resolved! I've missed paying my July bill and can't pay it until 6th August how do I go ab

My bill

They've taken my July payment twice, on consecutive days, and they're taking another smaller payment tomorrow. I can't believe I can't contact them by email, especially considering that they send emails to me.