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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15548 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25717 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52715 Views
  • 55 replies
  • 13 Helpful

Resolved! Flex pay 36 month 😥

Please bear with me here I upgraded my iPhone XS Max in 2023 like I usually do every two years. I was under the impression that come 2025 I would be able to upgrade but even though my air time contact runs out next year my flex pay contract runs out ...

ste2 by • Established Contributor
  • 2831 Views
  • 19 replies
  • 2 Helpful

Bill

Why is my total each month all of a sudden gone up about 70 more a month for no reason 

Resolved! End of contract

My contract has ended. I am wondering does EE automatically reduce the bill as you have paid off the handset or do you need to contact them?. 

Resolved! Complaint

I tried calling and complaining but was fobbed off. How else can I make a complaint? Have already started a complaint with the ombudsman due to terrible service from EE!  

Emma1399 by • Investigator
  • 57 Views
  • 2 replies
  • 1 Helpful

27 years and I have had enough

I have cancelled my Broadband and will be cancelling my two mobile phones when my contract runs out in a month. Pleased to be able to leave after all this time. This company have definitely got worse since joining BT, they really have no sense of how...

Extra charges

Hey I’ve been charged 0.93 servers times at 02.27 in the morning. I’ve never been awake at that time so how can this bee righ

Resolved! billing

I need to find how to access an invoice for my handset each month, my line rental is billed seperate along with my childrens lines. I have 5 lines on my contract and 1 new handset. When I download my PDF bill, it only shows the cost for the lines. 

Unable to cancel from Australia

My grandson accidentally disconnected his e-sim when he was attempting to cancel his contract last yearEE kept saying he needed to go in store to cancel to verify who he was, he is in Australia so not possibleAlso evidently unable to receive texts et...

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