Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! anybody been over charged

Is anybody been over charged this is ridiculous they actually charged me 60 pounds what for helll knows [Mod edit: add title]

Resolved! Paying my bill

Hi ive unfortunatley bein very ill and missed my payment last month i can pay it this week coming but ee are trying to take double payment but i havnt got that right now as i said im bein seriously sick

Contract Balance

Contract balance

Resolved! Obtaining PDF copy of a bill

Normally I log in to the EE website on a windows PC, choose Billing and Payments, and download a copy of the bill in PDF format.This morning:(a) there's no longer a Billing and Payments option(b) following the relevant link suggested on another post ...

Resolved! Upgrading online

I think when you upgrade online weather that's through the app or website EE should give EE customers the option to choose if they want a normal subsidy traditional plan contract or a flex pay contract when it comes to upgrading to a new phone plan ...

Resolved! Refunding credit from account

Ive been told you can withdraw money from a contract sim

Resolved! Contract offers

I would like to upgrade my contract

Resolved! Broadband Upgrade Offer, Annual Price Rise & TNT Sports on Sky Pricing

I moved across from BT in February 2025 and currently have Full Fibre 500 Essentials and TNT Sports on Sky on a 24-month contract. I'm very happy with the service, with billing nice and simple and everything working as it should.On 25th February this...

Resolved! Changing direct debit details

I have gone into Billing and payments to change the direct debit details on my account but it won't let me because the 'Change Details' button is greyed out - even though I have paid this month's bill already.Currently my mobile bill is paid from my ...

Resolved! Suspected Fraud - Contract Stopped

Ee fraud dept stopped partners new contract due to suspected fraud. Asked us to take id to store. We did that and they didn’t change anything. Partner made a complaint as he was given no information, they just cancelled his contract. He received an e...