All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi, Just wondering if I can have some advice. I am on a EE essential plan 25GB £28. Started in Aug 2024 where I pay separately for phone and plan. Plan has ended on 12th Aug and Device contract term still on until 12th Aug 2027. I want to upgrade the...
After various frustrations and over paying I’ve moved everything away from EE. I’ve now tried several times with agents and via the app to settle my final bill both for air time and paying off a handset. Agents don’t know why payment system is not wo...
I have a contract with 3 phones, me, my wife and my daughter. Daughter is now 21 and finished Uni and working. How can she take full control of her phone including billing resposibilities.
I am not able to change my direct debit details as the webpage says I can’t until I pay my bill however the bill has been paid and my due bill is now £0. The change details button is still greyd out
On a payment arrangement, been disconnected?
I got a letter saying I owe £50 for set up? I am so confused as I order a sim only contract £12 per month. And now I have a letter saying I owe £62 as £50 is due now for set up. I haven’t had anything set up and I just received my SIM card in the po...
Hello, it says on my account that my final bill has been paid yet Iv received a letter saying I owe £195?
Hello. I have 2 issues1. I just switched from Plusnet to EE and I'm still getting bills from Plusnet. Also ive had a message saying my contract is running out.is this true?
Dear EE Customer Services / Billing Team, I am writing regarding my EE broadband account and the continued emails I am receiving regarding billing, despite my broadband contract having ended in April 2026. I was previously advised by EE Customer Serv...
