Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Email monthly invoice

I 'd like to have my business invoice automatically emailed as a .pdf monthly. I have seen old posts to suggest this is not possible, but surely such a basic service must be fixed now. How do I set that up?

Resolved! Previous contract

how to pay old bill from old contract

Why my account is closed

Resolved! Re: Failed direct debit

I want to direct debit because the direct debit was unfortunately cancelled by my mistake so plz again direct debit apply on my ee services

Resolved! EE Subscription

Hi I have just received an email from EE informing me that they have undercharged me £6 per month for my Netflix Premium subscription and that they are going to charge me a one off £18 for the last 3 months then an on-going £6 per month. As I was n...

Resolved! How do I add my partner to our broadband account?

I recently joined EE and I am wondering how to add my partner to the existent Broadband EE account so she can have the same benefits and all bills being in one place? Any guidance will be appreciated, cheers.