Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Does EE's final bill always apply a termination charge after you port yr number?

Hello. My current EE contract will end on 1 October and my final (24th) bill will be paid on 10 September. As I never incur out-of-allowance usage charges (Spend Cap £0), am I 'safe' to port my number to a new provider between mid-Sep and 1 Oct?I w...

Resolved! Inapproriate billing

Dear Provider, I am writing to tender my displeasure on a continuous charges been posting into my account after the contract I had with the company has ended. I have a two year contract with EE commencing on 11/06/2024 and ended on 10/06/2026. I was ...

Resolved! Want to convert my sim on contract

Hello I want to do contract my sim

Resolved! payments

You charged my payment of £219.97 twice. I would like to know why, and whether I will get this money back.

Resolved! Student discount to an existing account

Hello.I have been with EE for the past 14 years. Last year I have started studying at The Open University. Are any student discounts applicable for existing EE account holders?

Resolved! My name, how to change.. cos. EE. Keep addressing me wrongly.. so annoying.

Billing department, why do you send me my bills under the name of charlie ? I have spoken to a human about this.. but STILL my bill comes to C H ..? PLEASE CHANGE TO MY NAME PEARL *****.. [Mod Edit - Kindly avoid sharing personal information on ...

Resolved! Transfer of Ownership - Process

Hi EE,I'm curious to know about how a transfer of ownership works. I am coming to the end of my contract on my parent's pay monthly EE bill for my Pixel 7a and looking to upgrade once its transferred over and keep the same number. I know there can be...

Resolved! Confused about phone bill

I have missed few months of my contract, I got a letter from a debt collection agency it's more that what I owe and still says I owe it on my EE account after I made payment plan with the debt collector. I'm a little confused

Resolved! Hello

Resolved! Lost my phone on 23-08-2026

Dear admin I lost my phone on 23-08-2026 and submitted claim on same day, and next day I submitted my proof of purchased and last Friday I spoke with someone over the phone, but still I am waiting for my claim will approved or not. Please someone let...