Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How do I find out what the extra charges on my bill are for?

Hello,My plan is for £25/month but most months I'm charged at least a few extra pounds which on my online bill are just listed under 'extra charges' and when I try to follow the thread for 'see more detail on these charges' it doesn't lead to any ans...

Bill not generated yet (two days late)

My bill was supposed to generate on 4th March. I got a message in the app telling me it was ready to view, as usual.The bill isn't there though, but the Flex part of my bill is showing correctly. Not a new contract or a recent upgrade. Nothing should...

Missing March Phone bill

Hi I am missing march phone bill is anyone else ?

Problems with account merge: adding my Wife's EE moblie account to my EE account

Where to start...A few months ago my Wife was told her contract was set to expire on the 8th of March and then she could upgrade her handset and start a new contract. She looked at deals and we realised she could get a better deal (the "EE One" acco...

Resolved! How can I change my plan

I’m currently on a plan where I pay £25 a month but I want to now change to pay as you go. How can I do this online ?

Resolved! Overseas help cancelling subscription

I´m looking for advice on how to cancel my EE subscription, as I have moved to Germany, but am unable to contact EE as my plan doesn't allow for international calls. I have also looked into the ´message me´ option on the EE app, but this isn´t availa...

Resolved! Bill payment

Hi I’m just wondering if it’s possible to pay my bill on Friday but not get cut off as I need my phone for work

I have two accounts one I am not paying for and EE cannot delete it. Useless.

When I joined (from BT with resistance) for some reason EE setup 2 accounts. Now they keep trying to bill me for Netflix twice and now threatening to disconnect me from the service (Broadband I assume) because I am not paying. I am paying the correct...

Resolved! Discount

Hi I have a life time discount of £32.00 on my account just been told that I no longer can have this and been told to update to a plan which is costing me a lot more pls can u help me as this is unfair as the meaning on lifetime discount is there no ...

Resolved! Manage payments service down

Hello, Every time I go under the 'manage' section of the EE website on my account it says:This service isn’t working right now: We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.It has been...