Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Unused Credit Release

I've managed to build up substantial credit over the last few years and have no need for it to be sat in my EE account, so I would like it to be released back to my billing account.Since there is no email contact, I'd tried to call CS on 150 but ther...

Resolved! I notice an unauthorised EE direct debit for a protected plan i didnt want.

Resolved! I'm abroad and would like to pay my bill online. How can I do this?

Resolved! I am paying for 2 sim cards and i use only 1 of them how to cancel the one i don

Resolved! Access to bills

The website is not letting me access a copy of my latest bill. A direct debit has been taken that is significantly more than my monthly contract but I can’t access my bill to see what any charges may relate to so I can query these

Resolved! Billing

Hi i need too pay my bill but I am abroad and ive lost my bank card

Resolved! Anytime upgrade

Hi, last week I upgraded to an iPhone 17 pro max on the old plans Non flex. I was told in my contract id get anytime upgrade so first 6 months is £200 and £100 after 6 months, I’ve looked thought my account and the contract and no where does it say a...

Resolved! Vat invoice

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.In order to do this they require EE to provide a VAT invoices of my latest bill, (whi...

Resolved! Paying my Bill

I am trying to contact EE to advise I am having financial issues and unable to pay my bills. I have no phone so cannot call anyone. Do you not have a webchat service any longer?

Resolved! Refund

Who do I speak to regarding refunds? I’m still waiting for a refund after 10 days.