Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Where can I view my bill

Resolved! Change contract

How can i change contract i want unlimited data

******* having a problem with signing into my account

Hi , I am having a problem with signing into my account jeff ***** [Mod edit: title and message edited, please do not share personal information in the community].

Resolved! Cancel Contract

I recently renewed my ee SIM only contract and it's been running for a few months now.Recently the service in my area has deteriorated. I now get almost no data.I have contacted customer services constantly but they give the stock reply that my servi...

Resolved! Missing Payment

Hi EE Team, I am writing to dispute a payment reminder I received. I was notified that my account is overdue by £58.80, but this payment has already been made. According to my bank statement (HSBC), a Direct Debit payment of £58.80 was successfully t...

Resolved! Outstanding debt on phone

How much do I owe on my handset

Resolved! I have ee broadband...if i get ee one sim is that unlimited data for my mobile?

I am on three and have ee broadband.. i want to get the ee one sim but i was wondering is this a sim only plan for my mobile? I pay 22.50 a month for three with unlimited data which is ass So if i make the switch is this ee one sim for my mobile pho...

Resolved! Upgrading from 24 month sim only plan to new iPhone & Sim plan

I'm 5 months into a 24 month sim only plan. I'm considering upgrading to a new iPhone & Sim plan.Would I be able to do this without incurring a bill for the remaining months of my original sim only plan?Thanks

Resolved! Billed for picture message not sent

I’ve had a text today saying my account has been charged 98p for a picture message. I haven’t sent this, I don’t recognise the phone number it was supposedly sent to, and having searched it comes up as a scam. How do I contact EE to have this charge ...

Resolved! Contract

Hi