Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

VAT

Hi, I recently purchased a phone. I need a VAT invoice. I dont want a 'business account':I understand EE’s position that full VAT invoices are only issued to business accounts. However, under HMRC VAT Notice 700, Section 16.6, while a VAT invoice is ...

Resolved! All products missing from app and website??

I've been trying to view my bill, but when I log in to my account online I get a generic welcome page, the manage option on the app shows absolutely no products (I have 2 contracts) and when I click the link to pay my bill through the app it says tha...

Resolved! Address change

How can i change my delivery address?

Friend's and Family

Hi I upgraded to a iPhone 15 pro max and at time of purchase was told I’d keep friends and family, yet after sale agreed I get a text saying it’s finished. My question is was the woman I just spoke to on the phone telling me lies or is it true EE no ...

Resolved! cancel

Hi. I am sorry, I know this question will have been answered somewhere but i cannot find it. I have an Ipad which has a sim. My contract ends on the 14th of July and I do not want to renew it as I can connect the Ipad to Wifi at home. Does anyone kno...

Resolved! Complaint Reference:

I am unhappy with how EE has handled my account, service issues, and complaint. I joined EE and also took additional services, including broadband and family SIM contracts, based on assurances that I would receive reliable service and good coverage...

Resolved! paying the bill

How can I check how much I need to pay based only on phone number or ee account number? Can I get a bank account to send money. Do you have any chat or e- mail address that I can get any information? I m abroad and just want to pay a bill. I m not ab...

Resolved! EE rejecting me for credit check

Hi so basically I’m completely new to this, I had a credit check if failed due to me being not on my home address when I am, and I don’t know what to do as I’ve got to wait 30 days now?

Resolved! Final bill.

Hi, sorry to bother everyone. I closed my EE account and my final bill is now due. It's for £0.14p and I'm not sure what to do about it. The minimum amount that I can pay by card or Google pay is £1 on the app.

Resolved! EE Full Works 24 month sim only - Where has it gone?!

Hi,Can’t seem to see this plan anymore on my online account - has it been withdrawn? I have a Friends and Family code on my account so will that affect this?

Contracts & Billing

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