Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit

Recently upgraded my sim plan, cancelled direct debit in banking app but have realised it’s rolled over from old plan so now I do not have a direct debit set up, how do I re start this?

Resolved! Why hasn't my bill come down when my phone was paid 8 months ago

Billing / device payment

I've gone to pay by bill and device payment today and paid 2 X device payment and no bill. How do I rectify this

Resolved! I want to cancel my contract and keep my number as pay as you go

Resolved! Credit on account

Hi, I've been told my account will be credited due to my latest bill still including an add on charge that shouldn't have been there. How do I view the credited amount as no where online or in the app appears to show this. As the bill has been issued...

Resolved! Upgrade issues

Has anyone experienced issues when trying to upgrade their phone? Tried twice in 6 months to upgrade - at the invatation of EE only to be told there was an issue with our address even though we’ve been on contracts for 4+ years and we’ve never moved?...

Resolved! Unable to find PAC and STAC codes for my account - customer service N/S

I'm coming to the end of my contract for broadband, mobile and landline. The suggested renewal is too expensive, so I called customer service to get my PAC and STAC codes and to ask them exactly what pieces of kit they believe they own and want retur...

Resolved! Trading

Hi just wanted to know the possibility of trading in my current phone 17 pro max for the 18 pro max. If there would be an extra charge for it

Resolved! Keep the sim only

Hi my contract will finish in couple of days and i will like to keep just the SIM card only deal!!

Resolved! Bill Payment

I took my EE sim back in April from UK and I left UK in September. I have not deactivated the sim but I am not able to pay as it shows no due when I login to app or portal but every month I get an SMS asking me to pay. Disappointed with the system. A...