Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

iphone 17pro upgrade

I upgraded my contract to the new Iphone 17 Pro (Blue) on saturday 20th to the full works plan I was told that i would lose one of my add ons - either Netflix or TNT as they don't do both anymore as i had all 3 - Apple Music, Netflix & TNT. I was ver...

Resolved! How long left on my contract

Resolved! Re: refund

Have been promised a refund of over £100 odd pounds weeks ago and each week I’m told it will be in 3-5 working days. To date nothings been received. What can I do to make EE pay up - Ombudsman?

Resolved! Taking over a contract sim

My mum sadly passed away and she has a £10 monthly sim with EE, would I be able to take it over and change it to my name? If so.. how? Thankyou.

Resolved! Confusion About Plan Status

I recently received a message saying that my tech bundle has been fully paid off. However, when I check my account summary, it shows my plan as “Out of Contract.” Can someone please clarify what “Out of Contract” means in this context? Does it affect...

Resolved! Bill paid before payment made?

My broadband bill is coming up but something has happened that has left me very confused.My bill is showing up as paid despite the bill not being paid yet (it's scheduled to come out on the 24th of the month, I paid last month a day early due to the ...

Mobile banking

Cannot connect completly to mobile banking. Says connection problems. Try again later. Appears to me Not Fit for Purpose

Spend Cap - cannot amend

I am trying to adjust my spend cap, which is currently zero. I am abroad at the moment and texting SPEND CAP to 150 is not working and neither is clicking Manage within the App. Not the only problem I have had with EE and getting very frustrated and ...

Resolved! Upgrade

I'm looking to upgrade from sim only to phone contract, but I can't find the option anywhere, I don't know if im just been daft not been able to find it. Thanks

Re: Trade in returned handset lost by Royal Mail

EE has just done the same thing to me , my question is how can the responsibility be yours , when EE provide return package and ask you to send this way , knowing it’s not safe , then expect you to pay the charges!!!! They’ve just tried to add £750 c...