Contracts & Billing

Resolved! new credit card, automated debt

Hi. I´ve registered a new (non UK) credit card in my account, and would like to make sure monthly debts for my i-phone will be made from it (the previous direct debit arrangement will no longer work). Please, would someone be able to help?    

Resolved! Elderly father signed sim contract without explanation

My elderly father, age 70, partially blind, visited one of the EE stores in November 2025 in order to renew his only sim contract.He uses one of the oldest Nokia phones which does not have any web browsing function. He uses the phone for only calls.T...

Resolved! EE website says Account closed

 I logged into me EE account online to check my phone bill - the webpage said "Your Account is now Closed. View Final Bill". However, I have not closed my account and have been paying for roaming for the last two weeks, and my final bill is up to dat...

Resolved! pac code

I want my pac code [Mod edit: add title]

Resolved! Paid my bill in full.

I have my paid my contract off in full but it still says the direct debit will be taken in full on the 28th, what do I need to do?

Resolved! Charged after end of contract

You steal from people ! Same with EE !  [Mod edit - title added]

Resolved! I urgently need to contact EE via email. Please help.

After countless hours on the phone including 6 hours yesterday, trying to sort a miss sold contract, and activate my new Sim,  I was cut off. I can’t make phone calls. I have had no further contact from EE.. I  have emailed 3 people at EE including t...

Resolved! I want to know how much time is left on my contract

Resolved! Unable to pay via credit card and asking for home address

My contract is ending this month, and I would like to switch to a SIM-only protected plan with a 1-month rolling contract. However, when I try to proceed, I am asked to provide a home address for SIM delivery and details for Direct Debit. I would pre...

Resolved! EE Broadband, Accepted for Phone on a Call, not accepted for a MacBook online

With my EE Broadband I was told I had two pre-accepted slots,So whilst on the call I was Accepted for a new Phone which I have.I rang up later after some discussion and wanted to use the other slot to get a MacBook, they told me they cant add a macbo...