Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment plan

Hi parter has been sent a bill for his device remaining left to pay is 647 obviously that’s a lot so I told him to ask for a payment plan they said they can’t do one in there anything else he can do as we can’t just pay off that amount in one go I’m ...

Hi, I’m trying to cancel month by month plan. I’m overseas,phone help hangs up.

Resolved! My card is charged £49.00 for an unknown subscription

My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it [Mod edit: add title]

Resolved! Account Collections

Just a quick check - Im wanting to pay my Phone bill in full after it being in collections, once it's paid in full and im no longer in collections, can i upgrade straight away or claim on my insurance policy to have my phone replaced ? ive got a crac...

Resolved! Dispute over billing

Has anyone had a problem getting help with a billing dispute recently?

Resolved! Early upgrade

Hi do i still have to pay my existing flexi pay on my existing contract if i upgrade to a new device with plan

Resolved! Help

brought phone from ee cannot find how to pay for it

got a phone with EE which I am paying of each month, use to be able to see what I had paid off on it but I cannot seem to find it can anyone tell me what I have to go into please? Thanks

How do I pay off my outstanding bill on my tablet?

How do I pay off my outstanding bill on my tablet? Tried to phone and I was on hold for 6 minutes!

Resolved! Tech add on

I have a tech add on of £29 a month but I can’t seemto find it anywhere on my app or website for when it expires