Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade

When can I upgrade if my contract runs out in November

Sim only phones

If I have a sim only contract with 18 months left and want to buy a sim-free phone, on finance for 2 years, through ee, would the two payments be separate, so I could arrange a new contract while still paying for the phone, or does it all get lumped ...

Resolved! How can I view previous bill details with using the app

How can I view previous bill details with using the app (the app says try again later continuously).

Resolved! Jusg abojt ro start a bb contract

Hi im new on here just wandering if anyone knows if im able to add a mobile phone to my account and best way to do it? Tia.

Resolved! How can I access my bill to see and download, on line or on app.?

This was easy before but now seems impossible, just in the past 2 months or so. And the HELP info. still explains it like it used to be so it's no use at all. Thanks.

Re: Check my bill

Why is my bill saying I still owe

Resolved! Unknown Payment

Why have you taken £73 out of my account? What is this for? I am not a registered customer of yours! Please explain to me about this and thank you.

Resolved! Flex payment not going through

I have tried to pay my flex 8 times and each time it keeps saying the payment has not gone through. The first time it said it was when I paid my main bill. Since then I have tried it 7 more times but each time it just won't go through. The payment m...

Resolved! Transfer number to another account

I have 2 numbers (mobile devices) on my EE account that I currently pay for. One is my daughters but she is taking over her payments so therefore I want her number removed from my EE account. Is this possible and how do I do it?

Resolved! No track od Chromebook bill

Maybe one of you can help me out. Does anyone know where I can find the payment for my Chromebook in the app? I can see my phone bill and my broadband bill, but I got a Chromebook last month and, for the life of me, I can't find where its payments ar...