Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Am I still in contract

Resolved! Billing

I normally pay £32 for my sim only contact and Broadband. My next bill due 27/12/24 is estimated to be around £43!! Anyone know why it would increase as much as I never go over Sarah

Linking SIM to EE id

How do I link a Pay Monthly SIM to my EE id so I can have it on the same bill as my broadband?

Resolved! EE closed my account mid way through my contract

As the title says, EE have closed my account even though I’m still only 6 months into a contract. They’re then saying to me that I’m late for my payment even though it’s on direct debit and technically they’re not billing me through my bank. It’s lik...

Trade in

I have set up a new phone with the trade in option and sent my phone back, this is now the 3rd time doing so over the years. I sent it back over a week and now they are saying they are going to charge me 500 because they didn’t receive it? When I sen...

Cancellation

Hello. Today, I was chatting with one of Guides to cancel my EE account. We were almost set to terminate my contract. However, in last seconds, I lost access to live Chat on my EE app. Furthermore, I cannot see final bill and make a payment. I am tr...

Account

What’s happening to my EE account

Resolved! How do I access my billing from this app?

Resolved! Refund not received

I certainly didn’t want it to get to this point however, I’ve been having a back and forth with EE regarding a refund of £100 that I should have received since Jan 3, and each customer service agent that’s I’ve spoken to have either assured me I’ll g...

Contracts & Billing

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