Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Sim only

My daughter had a payg gain car which I’ve now updated to sim only contract for £11pmi also ordered one for me which was £42pm. I have no been able to use my SIM card at all so just assumed it wasn’t activated and I wouldn’t be charged but EE have tr...

Resolved! Billing

I am being charged £4.99 per month on my mobile bill for Netflix when it is part of my EE TV contract. How can i stop this?

Resolved! Upgrade

When I upgrade is the price shown the price I pay? Or do they then add tax?

Today I got a spend cap notification but only used £7 extra this month

Today I got a spendcap notification on my account - I have three mobile numbers but the one I got the spend cap notification has definitely NOT gone over the spend cap - can anyone tell me why I would get this?

Resolved! I NEED A OLD ITEMISED BILL

Bill £518

Hi, I haven't usually had an issue with bills and the lack of info on the EE app however this month its become an issue.My phone is unlimited everything with a £0 spend cap (cant physically go over) yet my bill this month is £518.60.I would probably ...

Resolved! No service in area

hey ! Same here one of the managers of the complaints told me I can talk till the cows come home that nothing will change in their decision not to take responsibility to fix my phone even though my phone camera has malfunctioned also recently they lo...

Resolved! Bill

Hi I just wanted to know what my bill is this month

Resolved! Changing the account holder

Hi there, I would love to transfer my current contract to a new owner, what are the requirements? Thanks a lot.

12 month SIM only

I am getting to the end of my 12 month SIM only contract, and want another 12 month one but can only find 24 month ones on the website. Are 12 month deals not available any more?