Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Applying Forces discount

Hello,where and how do I apply the discount code to my account? the link on the discount page where I received the code just sends me to a generic EE page

Hi

Resolved! Roaming

I was recently abroad and my phone is barred from buying add ons as per my request, but for some reason I have been charged nearly £50 extra in my bill this month, my little grandson was playing with my phone, which he may have tried to add on data o...

Re: We are refreshing our mobile Tariffs

How much

Hi I got an text saying I could upgrade a phone I have on contract with no upfro

Airtime Rewards - What happens if you redeem more than your bill total?

Hi,I'd like to know what happens if I redeem credit on Airtime Rewards that is more in value than my phone bill?Example, My phone bill costs £25.72I redeem £30.00 from Airtime rewards to put towards my bill.Will it pay my months phone bill (£25.72) a...

Pay bill

I want to pay my bill Friday but u have took my new twirl off so how do I pay

Cash flow issues

Hello, I have tried to explain to you that I lost my job on the 13tb of September and have been out of work until recently. I have started a new position but because I only worked 8 days in December I haven’t yet been paid. My new pay date on the las...

I have problems with phone billing, the bill is too high than the one on the con

Add to Plan Returns

I purchased a Sony Inzone monitor on an add to plan but changed my mind. I requested a return & then sent it back via DPD. DPD shows it was received by EE on 14.11.2023. However, my latest bill for December shows the Add to Plan charge & I have now b...