I moved across from BT in February 2025 and currently have Full Fibre 500 Essentials and TNT Sports on Sky on a 24-month contract. I'm very happy with the service, with billing nice and simple and everything working as it should.
On 25th February this year, I received an email advising that the cost of the FF500E element would rise by £3.00/month, effective 31st March. This was remarked in the email as "Home Connection - Broadband Package." Nothing unusual about that - we have historically become used to mid-term price rises around this time of year. There has, to date, been no notification of a price rise for the TNT Sports element of my contracted products.
On 18th March 2026, I received a promotional email - "Upgrade Your Broadband To Freeze Your Price Until 2027." Intrigued, I looked further. The email advised that I've "been given access to an early upgrade on EE Broadband. Lock in your deal now to get even better value." It continued...
"Not only that, if you upgrade before 31st March 2026, there will be no price increase on your broadband until 31st March 2027." There was a link in the email to "see your offers."
Appetite now fully whetted, I clicked through, signed in to my account and looked at the goodies on on offer. And, yes...there was an appealing upgrade available to Full Fibre 900 for, if I remember correctly, slightly less than I'm CURRENTLY paying for FF500 (and that's before the impending price increase that wouldn't apply this year in exchange for taking this upgrade).
I resolved to re-visit once I'd discussed it with my partner as there was plenty of time to respond before the deadline.
This morning, I pulled up the email, clicked the link and signed in to my account. Horror of horrors, the promo page was unavailable (online and via the app). Not removed, just faulty. I called the number on screen and after selecting menu and sub-menu options waited to be connected to, and verified by, an EE agent.
The agent couldn't help me much as she couldn't see the promo offers either! She put me on hold, went through to the "technical team" for a resolution and after some minutes she came back to me, saying that this would take some time to correct and I should leave it for 24 hours and try again.
Not ideal.
I also, while I'd got her attention, mentioned that the only price increase notification I'd had for my current contract was for the FF500 product and nothing for the TNT Sports element. I also told her that this product had not increased in price this time last year and has been at the current value from the moment I became an EE subscriber. In fact, the onboarding confirmation email I received after signing up to the service advises that the monthly price plan for broadband will increase on 31st March each year by £3.00. The cost of any other services, like add-ons, may change during the contract, but EE would always let the customer know in advance if they do.
At this point, she told me that the price for TNT Sports was rising by £2.00/month.....but I haven't haven't had any official notification of this. I am sceptical that this is correct, given the lack of official correspondence (and also given that we are just 5 days from new pricing kicking in).
It has been left that I will try to access the offer again much later today and again in the morning if the page is still unavailable today. I suspect that I will be calling in again tomorrow for clarification on all open points.
I am aware that an upgrade re-sets the 24-month contract clock to zero, but wonder how this affects the current 24-month contract element for TNT Sports as this element is not an upgrade; it piggy backs on the broadband element.
Is any community member or moderator able to comment/advise on this post and has anyone else had difficulty accessing promotional, mid-term upgrade offers?
Thanks for reading!
