Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change payment via new credit card

I tried to add my credit card payment details outside the UK, but when I confirmed that it was my own payment, the website was blocked and the webpage could not be displayed. I cannot change the details of the credit card used for the debit. Please h...

Resolved! Change ownership of EE account

Dear EE Customer Support,I am the user of an EE account, and the current account owner has permitted me to transfer the ownership to my name. The account owner previously contacted customer service via phone, and I followed the instructions by submit...

NOW TV billing

I have just switched TV provider from Virgin to EE TV and am unclear what is supposed to happen next about my NOW TV billing. Previously I have had a separate contract for both Netflix and NOW to complement my Virgin service but Netflix and NOW are ...

Change of payment

Hi I change my phone bill till the end of this month but originally was ment to come out next week will it still come out next week or will it definitely come out at end of the month

Bill

Hello my name is Shoaib Ahmad i came to uk in 2022 on student visa i got 2 phones on contract but after 2 month my university visa was expired that's why i came back to my country and i didn't not pay any bill after that but now i got my visa and am ...

MAIN

Can anyone explain what the charge shown as MAIN on my bill is for?

Can't upgrade due to login loop...

So...I'm due an upgrade (since august but this problem persists), I login to the EE website, I click the upgrade button to begin, I'm then met with the message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose wha...

Extra costs

Hi I have a extra charge that keeps coming out my account but it doesn't say what the name of the charge is?

Resolved! Got ipad on my plan need to cancel

Resolved! Sim only

My daughter had a payg gain car which I’ve now updated to sim only contract for £11pmi also ordered one for me which was £42pm. I have no been able to use my SIM card at all so just assumed it wasn’t activated and I wouldn’t be charged but EE have tr...