Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I want to make a payment to my billing account but need to have services restore

Refund upfront

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

Just trying to track my order but when I enter my order number and email or phone details it says ‘ oops! tracking has timed out’??Would be great to be able to speak to someone but been on hold for ages this afternoon and this evening.

About my bill

Hi my bill is higher this month

Last Bill. Dated 28092025

Pay my bills

Resolved! i want to pay my bill

Resolved! how do I down load my bills for the last 12 months

Payment

Everytime I enter my card details and try to purchase on the EE website, it comes up saying “something went wrong” I’ve tried this on two phones, anyone have any clue as to how to fix this? Thanks

Resolved! if I pay by credit card will my direct debit still be taken

I want to pay my bill via credit card but can't cancel my direct debit online. If I make a payment via credit card as soon as I receive the bill will my direct debit still be taken approximately a week later? I don't really want to have wait on the p...

Contracts & Billing

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