Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Trying to upgrade and says 'no plan available' why?

Says I am eligible for an upgrade on my EE, however every time I chose a new phone, no matter which phone it states no plan available, why?

Resolved! Live chat

How to live chat to someone?

Debt

EE e mail address for account bill ?

Resolved! accont will not open why

messages on mobile saying account is now due only been on one 1/02/24 ; do i have to phone ee ; as long as its not BT .

Billing is just daylight robbery

I’ve been with EE for less than 3mths and they already hiking my bill up what the actual f##k!!!l was with Vodafone for almost 10yrs and I never had bills as high as this. I understood EE cost more and was willing to pay for that service but to hike ...

Resolved! Data roaming

Can I take just one month of data roaming to cover a holiday period abroad please

When does my contract end

Mobile

In phone contact up

Resolved! Reprinting old invoices July 2023

still being charged

Hi I cancelled my sim only I. June 2023 because it was out of contract and being charged too much for what I was getting I was told it was cancelled . But no still being charged for something I'm not using had bailiffs letters paid that I'm still try...