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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13584 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24342 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48391 Views
  • 55 replies
  • 13 Helpful

Resolved! Over charged

So I decided to change to sim only contract to save some money when I was due for an upgrade in September this year.i was originally paying £80 for my phone contact and then I was offered a sim only deal at £14 a month which I took out and signed all...

Teek2024 by • Visitor
  • 208 Views
  • 1 replies
  • 1 Helpful

Unsecured loan - credit score dropped

Hello,I didn't realise that getting a new handset on contract would show on my credit file as an 'unsecured loan'. It's caused my credit score to drop by 70 points and go from excellent to good. This will potentially cause big problems as I need to a...

Cacla132 by • Investigator
  • 1964 Views
  • 13 replies
  • 3 Helpful

Will I have two payments when I upgrade my contract?

My direct debit for my contract comes out on the 1st of every month. My contract ran out in October and I have been rolling until I renewed my contract yesterday (5th December). Will two payments be taken from my account this month? I have already pa...

Scammed by EE and still not sorted out

I had a plan that was giving me 3 extras out of many options and unlimited calls, texts and data. Along with 30% discount I was paying £32.90 pm. Their salesman on the phone told me, a few months later, that if I’d switch my broadband from Vodafone t...

Resolved! Changing to sim only

Hi, I currently am with EE on a contract that is due to end 31st December. However, I have decided to go on a sim only deal. Do I need to inform them I am no longer continuing my contract? But I am staying with them on a new sim only

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