All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Dear EE Customer Relations Team, My name is Obi and I am writing to lodge a formal complaint regarding serious issues of overcharging and misrepresentation on my EE account. Summary of Complaint: I was previously with Sky for broadband and TV for fiv...
End EE contract due to mis selling
ee says this to me... so I ask for the balance and I get this... then they tell me I dont pay the bills on time - but how Can i when the messages I get from EE are so mixed. One min I own money. the next min by balance is zero. Where is the clarity?
I went away on holiday’i was overcharged by £60’i come back to a bill of £189’i paid the bill and was told the £60 EE owed me would be credited to my next bill’EE still have not refunded me my money in nearly 2 months’if I don’t pay my latest bill’it...
Hello, I would like to know, everything that looks at my account, invoice, thank you
I have Plusnet and see I can get a discount for my EE mobile.1) The prices I see on plusnet do not marry up with the prices on EE (EE are more).2) The prices are cheaper for a new sim, vs upgrading a current number to the same sim deal.Can someone ex...
Hello, I’ve got a Samsung galaxy tablet which the contract ended on 23rd June 2025. I am paying £13 a month for the tablet and 5gb of internet. The contract has ended but Im still being charge for both. How can I cancel this? I don’t use the internet...
My 24m sim plan contract ended last week, but my device contract still has another year left.Because the device is still in contract i cant see any 'upgrade' or switch options for just the sim plan (which is now out of contract). There is only option...
I have 3 lines (Sim only) all in contract, I want to upgrade one of them which they say is fine but the they have offered it £17 more than on the website FULL WORKS sim only (£48 but to joe bloggs it is £31.) why do they do this ? it winds me up so m...
