Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 64979 Views
  • 69 replies
  • 14 Helpful

Resolved! Upgrade

Can someone call me today for a question regarding upgrade options 

Graciejd by Visitor
  • 301 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

Had a message that I could upgrade which j have done online through my EE online account.Paying by direct debit fir purchase of mobile and sim plan for new pixel 9a. Will my previous direct debit for old mobile package automatically stop and new one ...

Djamer69 by Investigator
  • 466 Views
  • 3 replies
  • 3 Helpful

Resolved! Bill

Device payment been taken twice. I paid it in my card on 29th dec as the payment was returned on the 21st dec. Now the payment has been taken again 

Nic2882 by Visitor
  • 353 Views
  • 1 replies
  • 2 Helpful

Resolved! Cost to bill

Does sending voice note by text to normal mobile cost outside ur plan

JPV72 by Visitor
  • 351 Views
  • 2 replies
  • 1 Helpful

Resolved! Upgrade

Hi my sim plan ends on the 21st of January 26 and my device plan ends on the 22nd of January 26 if i got a message saying I have options one being upgrade and if I text up to 150 it sais I can upgrade but when on ee online it sais I cant upgrade any ...

Jzr208 by Explorer
  • 321 Views
  • 1 replies
  • 1 Helpful

Resolved! Accidentally paid my bill twice

I was having the usual hassle of trying to pay my bill which is already ridiculous. After receiving errors and going round in circles, I found account details to send money directly. I paid through nationwide and then 30 mins later I got an apple wal...

Sam_47 by Visitor
  • 507 Views
  • 2 replies
  • 1 Helpful