Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Why I got charge

Resolved! Broadband

Hi it’s Beth I currently have a WiFi broadband with you and I’ve noticed that you’ve tired taking the payment out today, I’ve tried to ring 3 times but no answer i don’t get paid till next Friday so could you take it out next Friday and also could I ...

Extra payment without warning

Does anyone know what Addon payment is? They charged me extra 9 pounds extra without warning me and they state is addon

Customer Services

I have been trying to get through to the Customer Services and every time I dial through I get cut off after waiting for 15 minutes. I have now done this 3 times. Please help

Resolved! My contract ended, my phone is paid off. I now want to change to a cheaper plan.

My contract ended a while back and I’m now trying to downgrade to a cheaper plan, but can’t find the option to do so anywhere on the EE app or website.I’m paying well over the odds for what I actually use - where can I find the option to alter/switch...

Resolved! How to pay my bill online

How fo i pay my bill online

Ee chat

Just been on chat for them to say my siaters account is somehow connected to mine how i dont no they was no help at all we both live in seperate addresses so how can this happen?

Mobile Upgrade

One of my phones is in the last 30 days of 2 year contract. My online account doesn’t show any upgrade options, all other devices does?. So I phoned 150 who sent me a link to upgrades and started an online chat, I was asked about broadband etc and s...

Flex Pay Billing

HelloI upgraded my contract a few months ago and now my bill is showing "Your Plan" and "Flex Pay" as separate billing items. I expense my bill through my employer but I need these items to show as one Item. This is new to me, its never been displaye...

Unable to access account details - we are getting things ready

Unable to access copies of bills as never gets past the error message.Screen refresh multiple times without any success.Account profile accessible so all my login credentials are valid - and despite this I've changed my password and used the new one ...