All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I tried to upgrade on Saturday to a S25+. I had a confirmation email but it also said ee needed to contact me about it. They didn't and checking today the order was cancelled/didn't go through. I've tried again to upgrade but had the same (had the co...
I changed from a pay as you go to a sim monthly contract in September 2025 as I got a good deal of £20pm for unlimited texts, mins and data but added scam guard on for extra £1.50 so my monthly bill was £21.50, a few days ago round 21st/22nd Feb 2026...
Hi my contract with EE finished on this 22 feb ..I am abroad but still it’s been renewed automatically and charging me ..how to closed these transactions ..
Hello,I just managed to change the date of my "Plan" Direct Debit, and was going to change the "Device" Direct Debit when I was presented with the following message: I would understand the restriction if I was trying to change the same Direct Debit,...
My contract has two phones on it that I’m trying to upgrade online however it will only let me upgrade one even though they are both due upgrades how to I combat this issue thanks
Why can’t I add the doorbell security system to my EE account?
I have checked my bills and have noticed that I am paying for Scam Guard Cyber Duo, but when I go into add-ons it is not showing to be able to cancel.
I’ve been cut off again even though my boil isn’t due because of some third party restriction I’ve not put on and I can’t cal services I need for help I’m high risk client with disability’s
I have recently upgraded to a SIM only plan. I paid off my flex plan balance early beforehand and switched to a SIM only contract. When this was completed I was told my new plan won't activate until September which is when my original plan ends but a...
