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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60471 Views
  • 69 replies
  • 14 Helpful

Resolved! viewing bill without app

I've been trying to view my bill online for months, running into multiple issues. I want to view my bill online, I am not interested in downloading the app. Is there any way to view the bill online? 

ph2121 by • Investigator
  • 490 Views
  • 4 replies
  • 2 Helpful

Resolved! Please Help :(

Husband and I are pensioners, in our late 70s. Trying to cancel  our  basic  monthly contracts  - calls only, we don't use data  we use the router for internet stuff. . I cannot get through to EE on the phone as the waiting time is always around an h...

fumanchu1 by • Investigator
  • 620 Views
  • 7 replies
  • 9 Helpful

Resolved! Upfront refund

hello , i wait like 6 days from they told me they will give me a refund from a cancelled order by them , and they told me today that i have to wait more for my money like 4-10 days 

FloriG by • Explorer
  • 346 Views
  • 3 replies
  • 1 Helpful

Resolved! Leaving EE

Been offered a realisable price for 100GB with 3rd party  provider. But wanna move my number from EE to that provider. I’m in the 14 day period. So how do i go on to cancel my contract without losing my number 

AndyC271 by • Investigator
  • 1075 Views
  • 8 replies
  • 1 Helpful

Resolved! Leaving EE

So I recently left EE for another network. I noticed on the app I had to pay monies which I have paid but since making a payment I have received a further letter of an overdue balance with a different amount than hat I have already paid. On checking ...

NicTwin by • Investigator
  • 422 Views
  • 2 replies
  • 2 Helpful

Debt company?

So recently I am getting calls from a debt company yet my bills are up to date? Is anyone else experiancing this? My bills do not go out on (14th of October) its always 25th on my pay day? Are these spam companies? 

Resolved! Review

Not sure how to leave a review so thought I’d leave one here. I am having so many problems with EE and my bills currently. EE decided to randomly cancel my direct debits (their side not mine as they were still set up my side with the bank) then decid...

Resolved! EE & BT broadband discount

Hi,I have just upgraded my iPhone to a newer IPhone. I wanted to ask that my last plan had a 10% discount due to BT broadband. This time while upgrading to new plan there was no mention. I was wondering that will I get a discount once I get the new p...

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