Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8074 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18196 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35193 Views
  • 49 replies
  • 11 Helpful

Resolved! How often can you change an add on?

I am looking to upgrade my sim only plan which I have the option for. The 1 I am going for is £32 but half price for 3 months. It has 1 add on available, how often can you change the add on?

Chubsley by Visitor
  • 168 Views
  • 1 replies
  • 1 Helpful

Struggling to pay my bill

I am in an awful situation. I have recently lost my job which has made it very hard to afford my overall house bills along with my phone contract.Next month is going to be the worst of months with me getting nothing from Universal Credit due to my pa...

JlouiseB by Visitor
  • 155 Views
  • 1 replies
  • 0 Helpful

Suing EE

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.I renewed my contract with EE for another 24 months. On the 17th of October I decided th...

Modescu by Investigator
  • 2003 Views
  • 20 replies
  • 11 Helpful

Poor service

Shocking service from ee today, recently found out that a direct debit for £44 pound a month has been taken from my account since 2020, for an account/number/sim that was not received so not activated .ee have offered 6months line rental as compensat...

Jhd7 by Investigator
  • 747 Views
  • 39 replies
  • 7 Helpful

Resolved! Request for VAT Reciept

I would like to receive VAT receipt for payment in October in order to settlement from Company.Please send me as an email.

Sungkang by Visitor
  • 316 Views
  • 4 replies
  • 0 Helpful