Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Need to change direct debit date

Resolved! Why cant i get into ma account

Resolved! Bill

I would like to find out what extra I pay for and I want cancelled why I’m owing so much last 2 months

Resolved! Re: EE Upgrades: All you need to know

If I decided to cancel my upgrade within the 14 day period as I wanted another version of a phone instead, would my original upgrade still be available to me?

Disputing a 'charge to bill'

Question: I've just came off the phone to a guide who advised it's not possible for EE to dispute a transaction with Apple and that I need to go back to Apple, is this correct?My Apple One subscription is billed to my EE account, which has been fine ...

Resolved! Way this month my bill coming £39

Resolved! Re: insurance claim

hi iv lost my phone how do i claim it wont let me use the insurance claim option on my ee account

Resolved! proof of bill

i want a proof of payment with my names and address on it

Resolved! Change billing address

Resolved! Payment plan

I spoke to someone yesterday about payment plan set up I haven’t received email about it either and I received text on my partners number saying pay bill your services will be blocked I paid £100 of the bill can someone email about this as I am at wo...