Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Re: Can u please explain why a late payment fee is is added to my bill before pa

Hi but you already take the late payment fee when the last bill is paid so what are you talking about?

Resolved! how to get bill emailed to me

Can I get monthly invoices emailed to me as pdf instead of having to login to the website to view them?

Resolved! Upgraded my contract, still charged old rate and allowance not updated

My contract was coming to an end, I upgraded to SIM only buty allowance has just refreshed at 10gb of data not the new 125gb I was expecting, upgraded online and had to call to confirm, all seemed well untill now...

❌PLEASE HELP❌ Where can I copy and paste my account number please❌PLEASE HELP❌

Cancelling contract - charges?

Hi, I’m on an Essential SIM-only Unlimited plan and want to cancel due to a change in circumstances making it unaffordable for me. My contract started on 17th January 2023 and appears to have automatically renewed for another year despite having rece...

Resolved! Account holder has dementia

Could you please tell me what I need to do to be able to speak to EE myself (the daughter) as the holder of this account has dementia. Many thanks

Payment mede online but site crashed!

Just made a debit card payment online. Just as the payment was being processed, the site crashed (as usual) and said there had been an error. I haven't had a confirmation email so assume it hasn't been paid. However there is a pending amount on my b...

Contract end date?

Can you tell me when my contract end date is or was

Resolved! Upgrade

Hi,After some advicel upgraded my mobile in 2023 from a Galaxy S22 ultra to a Galaxy z fold 4 5g not sure of the date of the upgrade but when l log on to my account l get the following message upgrade N/A and there is no contract start or end date al...

Contracts & Billing

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