Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel contract online

EE are complete scammers for not letting people cancel online.

Roam Abroad Pass Inclusive Extra

I have just upgraded my phone from S22 to S24+.On my S22 I used the Roam Abroad Pass as my inclusive Extra as I travel a lot for work.I explained to the assistant in the Lincoln, UK branch that I still wanted this extra, however, it is no longer appe...

Paper billing in 2025

Still not able to manage my business account online and am getting paper bills. In 2025.Way to go EE.

Rant incoming - apologies

Another week. Another example of what an absolute sh*tshow EE is.I've written at length before on my deplorable experience, over the last 6 weeks, transitioning from BT to EE .Each service has had issues. Broadband: WiFi Controls wouldn't work. Exten...

Ex employee, Need to switch from colleague account to a standard account.

I'm trying to complete a change of ownership on my account but have been told that I can not as my account is still a colleague account. I was told to reach out to employee.options@ee.co.ukHowever this email either does not exist or regects communica...

Resolved! Extra charges

Extra charges on my account but they don’t state what for. When I click them is says ‘use this code in the extra charge finder’ but there’s no codes. Anyone know how I can get the codes?

Resolved! I can't make the last payment.

Resolved! Can't add a line for my Apple Watch

So I've recently moved to the UK and the first thing I did was get a contract with EE back in September 2024. I had my own iPhone 15 Pro and I just got a SIM contract with them. A few months later I thought about getting an Apple Watch contract with ...

Billing and Contract Transition Issue

Hello,I am reaching out regarding my broadband contract transition. My BT broadband contract expired on 22 January 2025, and I had called BT on 10 December 2024 to accept a new offer. At that time, the BT agent informed me that the new contract would...

Resolved! Overcharging

Hi, I’m being charged £25 each month for a contract for an apple watch which EE told me was paid and finished in August 2024. I have emailed EE and text them however I have heard nothing back. EE themselves informed me that the watch contract was fin...