Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Refund upfront

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

Resolved! Cancel Plan

Hello, I want to cancel my mobile cell phone plan.and I'm not getting it [Mod edit - Name removed, please don't share any personal details via this public forum]

Scams offering 20% discount

020 3987 5510 called me pretending to be from EE. Said I have a great credit score been with EE for more than a year and can offer a 20% discount on existing contract. I said I don't want any extra time on contract nothing, got a text from 150 with a...

Resolved! paper bill

how can i stop paper bill?

Resolved! I received a text today

I received a text today saying "we failed to take payment for your latest bill and added a link to pay. Both my broadband and mobile are paid.

Resolved! Changing direct debit

hi ı would like to change direct debit details please

Just want to see my plan details

All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're st...

Overcharged

Hi,I’ve been charged for Apple Music this month, and it is free for 6 months and runs out tomorrow, so I’ve cancelled the subscription today, is there a reason for the extra charge on my last bill?TIA

Resolved! Billing help no money

Hi, i need my date moving forward to bill me from the 6th of every month to the 8th as i get paid on the 8th or before it if on a weekend but im having to borrow money for the bill every time, can someone from admin move me to the 8th of every month ...

I want to Leave EE due to the huge price increase

The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave. According to Citizens advice I have the right to cancel my contract with in 3...