Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract Plan Discount.

Hi all,Having looked at my online Plan/Billing. I can see that my Bills have not had my 10% Discount, I was promised in store when I took this contract out, as I was an existing Customer.Hopefully you could get in contact and help me with this one. T...

Billing error

Funnily enough I signed up for 4g mobile broadband last week, and also had a £50 surprise charge added to my bill! Absolutely disgraceful. After a call to ee I was assured a refund had been issued to my bill as an 'international' charge had been adde...

Resolved! Leaving

Hi. Could someone help me find the form you fill out to find out what you owe on your contract to cancel. I have requested before but don’t know where it is now. Thanks

Perk Discount (Employer)

Hi I am trying to complete a monthly essentials plan as a new customer and through my employer I get a 20% off through EE perks. I have my code generated but when I use this in the 'Got a Promo Code' option at checkout I get the following error " Cod...

Resolved!

Looking to save money.

Resolved! Changing to PAYG from Contract

Hi, is it possible to change from my current plan to a pay as you go, without changing my number?

Resolved! International calls to India

Two years on and I have exactly the same problem as mentioned - International calls to India which I have definitely not made amounting to £133 charged to my account. I was offered a 50% waiver but have refused this and have registered a complaint wi...

Resolved! Contract bill 2 phones

If I have two phones on my account, both on contract. Can they we change how they are paid, I pay for one phone and the other person pays directly for theirs?

Failed service from reps

Hi I need to raise a complaint in relation to mobile contracts and upgrades. I have already raised two complaints and yet still no resolution. I am fed up of repeating myself as I go through rep after rep. who can I raise this complaint to of the nex...

Resolved! Data Stacked

Hello everyone,My phone contract expires on the 15th of this month, and is an all rounder unlimited data plan. I chose to upgrade recently to a SIM only 24 month 100GB plan.When checking my account it is displaying my current unlimited data plan as ‘...