Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13587 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24345 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48398 Views
  • 55 replies
  • 13 Helpful

Terrible Customer Support

Hi,Last year, EE kept my full price contract tolling for a few months, after I had asked for a new sim only contract. It was resolved in Sept 2023 and my future bills were discounted to compensate me for my overcharge.The issue has happened again for...

Resolved! EE general billing fault

Hi all I transferred from BT on October the 24th. Since then my EE app won’t let me view of pay my bills. It just says there is a fault at EEs end and they’re working hard to fix it. My direct debit has also not taken for 2 consecutive months and no ...

Deposit for service?

HI, I signed up for a 2 year SIM only deal at the end of last week, an all rounder for £42 a month with a 50% discount for the first 12 months.I logged into my account this morning and saw that my first bill was ready, you can imagine my shock when I...

Derek_W by • Investigator
  • 698 Views
  • 3 replies
  • 4 Helpful

Air time plan has ended but device plan ends 2025

My air time plan has ended and the price has gone up I have been given the option to continue paying more for the same contract, switch to a sim only deal or leave ee and continue paying for the device. i called to find an ee sim only deal and i was ...

Jduce0 by • Explorer
  • 1216 Views
  • 6 replies
  • 3 Helpful

Resolved! Email bills still not possible?

I've been lookng for how to get bills emailed and it looks like we can't - is this still the case? I look after a business account with two phones on, I need the bills to do the business accounts. I do not use either of the phones and now we're going...

CNCP by • Explorer
  • 294 Views
  • 3 replies
  • 2 Helpful

Missing discount

Since taking my contract out 12 months ago I have had a missing discount. I spoke to customer services about this, in February and they told me I would be reimbursed the difference and the discount would be applied. This never happened, I then contac...

Owstap by • Contributor
  • 312 Views
  • 3 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about