Did EE take my deposit twice?

[majikthise]

I recently upgraded to the S26 Ultra. The deposit looks like it`s been taken twice from my Monzo account.

tia

[Chris_B · Accepted solution]

@majikthise  You’ll have to speak with customer support about that.    

[majikthise]

Can you actually speak with a living, breathing human?

[Peter_W]

Welcome to the Community, @majikthise 

You most certainly can speak with a member of our team. 

If you call on 150 follow the options towards billing queries and this should get you to the right place. 

Alternatively if you have the EE App, you can find our Messaging service in the Help section. 

Peter