Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Charged twice for Broadband by EE And BT

HiChecking my bank statement I realised I have been charged for my broadband twice by EE and BT since August 2022!The operator on the phone was very helpful and sorted out a refund for me. However she said they can only go back and check from July 20...

Resolved! Data deal ending

My data deal ends on 25th April, can I just leave it running at the same price after that date or do I have to choose a new deal? Thanks in advance.

Resolved! Plan.com

Just had a call from someone claiming to be from Plan.com. They claimed to be working in partnership with EE and were offering to give me an upgrade. I was suspicious as they didn't have much of my information to hand. The number they used to call...

Resolved! end of contract - if I start a new plan does the physical sim get posted...

My contract is up. I want to stay with EE but I'm being frustrated by not being able to find a way to speak to their customer service and I'm not in the UK to visit a store. I went through the new plan process online and discovered that they will sen...

Billing and 5G

So two things for this.First thing, how do I change my billing date? Secondly, is anyone else experiencing issues with there 5 g? Since a new tower has been put in a few hundred yards up the road, I've had no service.

Resolved! Pay Bill

HiHello to the entire EE company, I wanted to inform you that I have just been released from the hospital and am just returning to work and there is a problem that I am not able to pay my phone bill at the moment. Is there any possibility of paying i...

Resolved! Can’t contact ee

I called EE this morning as I have been getting billed twice. Turns out rather than upgrading me that opened a new account. Customer service ‘fixed it’ by closing one account and merging products but now my sim doesn’t work and I can’t call customer ...

Resolved! Unable to pay bill while abroad

Pay my bill

Never ending complaint

I have a never ending complaint with EE:My contracted billing amount is £50 more than I was quoted for. I have email evidence of the contracted amount but despite this, I am being overcharged.They owe me money for over charging me - they have been fo...

Complaint since June 2024

June 24- Feb 25. A dozen complaints started and an executive complaints team involved but still no resolution. Don’t call back. Can’t get hold of them directly. Numerous on line chats. I think we have been more than patient. I’m off to Mark Allera a...