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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 66042 Views
  • 69 replies
  • 14 Helpful

Resolved! No EE account and received a payment warning

Hi, I tried to open an account previously but I was not approved and never received or used any SIM or service. I have now received a payment warning for £99.37. This is not my account or I never activated any service. Please investigate and remove a...

Resolved! Bill missing

I just miss my payment as i’m not in United Kingdom, i’m in Pakistan could you please help me out of this 

K_11 by • Visitor
  • 1109 Views
  • 1 replies
  • 0 Helpful

Resolved! Request to Remove My Bank Details and Stop Charges

I am writing regarding a mobile account that is currently being paid from my bank account. The account is not mine and belongs to my former partner. We have been separated for over three years, and I no longer give permission for any payments to be t...

Afsane88 by • Visitor
  • 277 Views
  • 1 replies
  • 2 Helpful

Resolved! Direct debit

My direct debits comes from my business account, why can i not get a vat invoice

Resolved! Cancelled contract ?

I just take a new sim contract with a phone and today i see my contract has been cancelled without any giv me a call or tell me that i just login on ee app and see that message ? Anyone have idea why that can be not been even 10 days from date when i...

Formal Complaint – Overcharging and Misrepresentation

Dear EE Customer Relations Team, My name is Obi and I am writing to lodge a formal complaint regarding serious issues of overcharging and misrepresentation on my EE account. Summary of Complaint: I was previously with Sky for broadband and TV for fiv...

Obi-B by • Investigator
  • 1701 Views
  • 3 replies
  • 7 Helpful

Resolved! Additional phone lines

Hi I have my contract with ee but I also have 2 additional lines on my contract, am I able to transfer these additional lines over to the people currently using them, so it will be there own contract and I wont have anything to do with them. x

Resolved! Internet

Hi I paid my internet the other day but they have just turned it off I’ve tried to ring them but they finish at 9 so there closed it’s so annoying as I need my internet

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