Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! billing

I need to find how to access an invoice for my handset each month, my line rental is billed seperate along with my childrens lines. I have 5 lines on my contract and 1 new handset. When I download my PDF bill, it only shows the cost for the lines.

Unable to cancel from Australia

My grandson accidentally disconnected his e-sim when he was attempting to cancel his contract last yearEE kept saying he needed to go in store to cancel to verify who he was, he is in Australia so not possibleAlso evidently unable to receive texts et...

Resolved! Monthly

I’ve just tried to order the new iPhone, it’s took the £30 out my bank for upfront cost but it looks like it’s not been ordered, does it take the upfront cost then do the checks then let you know as I’ve have no confirmation email or nothing just the...

Resolved! I have cancelled WIFI and TV

I was cancelled the TV and WIFI And I take two Sims one is contacted and another one is for only data..... Yesterday one bill is 35£ and is 54....My guide said those are cancelled in a couple days one box will comes you can return those boxes now mon...

Resolved! Dispute of Final Bill – mobile account *************

I am writing to formally dispute my final bill of **£347.38** issued on **5 August 2025**. 1. **I have already settled all previous charges** (including the last bill sent via CRS), and I no longer use EE services.2. **This payment demand appears to ...

Resolved! Billing error on first broadband only bill.

The app shows a bill for Broadband and TV which I didn't sign up for. I signed up for Broadband only.On the actual and very glitchy webpage it shows broadband only, but a wrongful charge applied of a set up fee. I signed up and it was zero set up fe...

Resolved! Lies Lies Lies.. Broken Promises

Over promise and under delivered. EE after over 12 years you have seriously got it wrong now.Promised a Fold 7 to be delivered on Launch Day only to be told there's a 28 day lead time.Jokers I'm sure this community may just fob off this as much as th...

I want to view my bill I have no EE app on my phone - I use a laptop

Hello

Resolved! Why is it so hard to cancel your contract?

My 24month contract is ending in September. I never wanted this particular contract as I was trying to purchase one on the website but every time I went to the basket it didn’t work so picked one over the phone but didn’t realise it would double in p...