All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Subject: Formal Complaint – Unacceptable Customer Service at EE Braehead Store UN Professional Manager and staff. To the EE Customer Relations Team, I am writing to make a formal complaint regarding the extremely poor customer service I received at y...
I rang 150 to top up my mobile phone, which I've been doing for the past 10 years and was more than happy with my package, and was talked into getting a contract sim, I was promised it would be £13 not £15 and would get even cheaper in time. I've bee...
The new app always have problems , I can’t check the bill. You can’t charged me more for the extended
I have bought a new EE sim card . It works only 3 to 4 hours and then goes off. After i open my EE app of that sim card its shows that your account is block due to non payment i don’t know which payment i have to done when i click to check the bill i...
Paid the full amount to close the phone contract, EE sends me a bill two months later with 200 pounds added to the original amount. Am not in the country and calling your customer care will cost me the same amount as the contract. Unable to chat onli...
I received my final bill 2 weeks ago and was told I would receive a refund of £37.99. This still hasn't been received despite my direct debit remaining active. Why has this not been actioned and when can I expect my refund?
I cancelled my contract some time ago. I'd like to get a SIM-only eSIM on a monthly contract. What are the chances I can reactivate my old telephone number?
Hi, everytime i log on the EE app to view and pay my bill its saying 'We can't load this information' anyone else having this problem?
