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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16914 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26784 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56820 Views
  • 69 replies
  • 14 Helpful

Lost trade in

I sent in my old phone using the trade in service, using Likewize.  I had placed the returns package in a postbox, but this never got delivered and the tracking never got activated, so we can assume that the parcel was lost / stolen in transit. I hav...

Upgrade....not likely!!!

been getting constant messages about upgrading, I've been with EE for years and was considering getting their broadband when my current deal ends,that is until I started looking at upgrading my phone, credit checks needed, £500 deposit I've been payi...

jeandoc by • Visitor
  • 195 Views
  • 1 replies
  • 1 Helpful

Refund upfront

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

Umair6 by • Investigator
  • 1015 Views
  • 9 replies
  • 1 Helpful

Just trying to track my order but when I enter my order number and email or phone details it says ‘ oops! tracking has timed out’??Would be great to be able to speak to someone but been on hold for ages this afternoon and this evening.

Jo1730 by • Visitor
  • 422 Views
  • 1 replies
  • 0 Helpful
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