Extra charges

[Muhammad50]

I have noticed from last two month extra charges €28 of my bill I can't get any details and information of my bill who's the payment can you help me

[Muhammad50]

I have noticed from last two month extra charges €28 on my  bill I can't get any details or information of my bill who's the payment can you help me>

[Chris_S]

Hi @Muhammad50 

I know how concerning it is to see additional charges on your bill that you're not expecting.

You'll be able to see any additional charges by downloading your EE bill.

To do this just:

1. Download or open the EE app
2. Select Manage
3. Select Billing

On your mobile: text BILL to 150 for a summary of recent payments

Once logged in, or on the EE app, you can see the date when your Direct Debit will be collected. You'll also be able to view if you have any extra charges for each month.

Plus, you can view and download previous monthly EE bills.

Chris S

[Muhammad50]

I can't get this option when I open this app

[Chris_S]

Thanks for letting me know @Muhammad50 

Could you try uninstalling and then reinstalling the app please, then give it another go?

Chris S

[Muhammad50]

I did but same issue 

[Muhammad50]

 

[Linzi_H · Accepted solution]

I'd suggest making sure that you've Linked Your EE Products @Muhammad50 

If you're still no further forward after trying this, then please call our team directly. They'll be able to review the charges with you and make sure you have access to view bills moving forward.

Linzi