Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Customer Purge

Are EE purging customers? My reason for asking is that I am at the end of my minimum term for a watch plan and I am unable to upgrade. On the website it says that EE cannot offer an upgrade, when I speak to CS I'm told there is no upgrade available t...

Reached credit limit

I can't call or text. I can receive but not send. I tried calling friends and tried calling 150 and each time I get an automated message saying I've reached my credit limit. My bills are paid. Still relatively new to the network and I can't get hold ...

How do I register power of attorney with you

HiMy Mum has taken out a EE contract but she has know gone into a home and we need to take over the management of her account. How do I register power of attorney with you. John

Resolved! i have two mobile phones with ee can i cancel one and keep the other with ee

Changing direct debit

Why is the EE website so inconsistent? I have seperate accounts for phone and broadband thanks to a whole seperate nightmare of issues as they couldn't add broadband to my existing account... Anyway, I'm trying to change my direct debit and it is not...

Trade-In service

Once again EE has managed to severely disappoint me. I pre-ordered a Pixel 9 Pro and there was huge mess up from EE side and had to end up cancelling my order and place a new order for the Pixel 9 Pro XL in store to finally be able to get it. I opted...

How do I register my blue light card

I NEED TO PRINT INVOICES

Cancellation Refund

Hi All I recently purchased 5GEE Hub last month with Unlimited Data for £40 a month with £100 upfront.I got my bill and saw that I was charged pro-rata for the service - I had the 5GEE Hub for about a day until I realized it wasn't fit for purpose. S...

Resolved! Final Bill Payment

I have been told the final bill amount and was wondering if EE let you pay off the final bill in instalments? Kind of like a payment plan