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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62495 Views
  • 69 replies
  • 14 Helpful

Unable to see bill

My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ? 

AMG07 by • Explorer
  • 766 Views
  • 7 replies
  • 4 Helpful

Resolved! Bill

I have paid my flex payment  and its not updating 

Resolved! Credit Report

My contract with EE expired in May 2025. At that time, I explicitly informed EE that I would not be renewing my account. I was assured that the account had been closed and advised that I could cancel my direct debits. Yet, without any form of communi...

Resolved! Refund

I tried to make a payment for my bill but payment was reverted. When will I receive fund back in my bank account? 

Nserwaa by • Visitor
  • 401 Views
  • 1 replies
  • 1 Helpful

Bill enquiry

Guys - I have a £21 mobile phone contract with unlimited calls text and 25Gb data which I do not go over.  Why is my bill coming out at £27? Any ideas - thanks 

SteveB88 by • Visitor
  • 361 Views
  • 1 replies
  • 4 Helpful

Should I change?

Hi, my contract is coming to an end.  I'm currently on  All Rounder 25GB costing £43  a month. Lately, I have been running out of data. I use Netflix and switch to roaming when I visit Australia. I don't use any of the other extras.Should I switch to...

Resolved! Accessibility help?

I am currently in hospital after having an operation on my ears, and cannot use the phone to make phone calls. I need an extension on paying my bill. I’m trying live chat but it’s not being picked up, anyone know any other way to actually speak to so...

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