Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cannot speak to anyone

What is going on? I urgently need to speak to someone and I am massively frustrated. I am convinced I have been hung up on when being connected. This has happened 3 times in the last hour. I would give up only this is an urgent matter. Now the record...

Resolved! Cancelling plan

Hi I'm out of contract with EE and would like to move to another provider. I've notified EE and received a PAC code. The message received from EE states that if I were to leave EE today, the total charge would be £0. My question is whether, if I leav...

Resolved! Plan upgrade

The sim only plan I'm on at the moment is being phased out but I've been offered a selection of other plans but when I go to finalise my order it mentions a delivery but I'm only changing plansDo I have to change my SIM card for the new plan or can I...

Resolved! Out of contract

Hi, The terms for my contract finished October 2024, I was on 12months £12 for 10gb (13.78 now with increases). I have just received a text saying as of August 21st I will be changing to a 30 day rolling contract, 25gb for £18, unless I click a link ...

Is It Possible to Switch to PAY MONTHLY before 3 years of UK residency

I am on Pay As You Go atm, and I have been residing in the UK for about 2.5 years. I want to switch to the Pay Monthly subscription, but I don't want to start an un unnecessary credit check if they just reject anyone below 3 years residency.In Pay Mo...

Contract ended

Has EE been deserted?

Resolved! Cancellation

Hi, does anyone know if I can cancel my plan but then carry on just paying for my device? So I can move elsewhere.

Resolved! Why are the offices closed? I need to pay before midnight tonight

All 150 options just say this office is now closed. I'm on a special plan where I need to pay before midnight on the 15th. Why advertise everywhere I can call til 9pm? I've tried via the app and via 150.Just posting for evidence tomorrow and hopeful...

Resolved! Payment not taken

Hello, I don't want to stop my internet services. They sent me a letter with a bill for £70. It's in my account, why hasn't it been taken?