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Keeping employee discount after redundancy

Vik861
Visitor

‎30-12-2025 10:56 AM

I am currently on the phone with 150 trying to change my plan to a SIMO after being made redundant on 31/8/2025 I am aware that I will lose my 75% discount and it will drop to a 50% F&F discount as per the terms of Leaving BT on the HR portal, but the person on the phone doesn’t have a clue and is not willing to look at the HR portal to verify this when I know it is correct. 
it is making the process very difficult, is there anyone I can speak to directly who has knowledge of this process who can help me please as I’ve been on hold on this call for over 30 minutes and not getting anywhere 

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1 REPLY 1
Ali_A
EE Community Support Team

‎30-12-2025 11:31 AM

Hi @Vik861 

Did you fill out the leavers form to tell us in advance of you leaving what products you would like to keep or cancel?
 

I'll send you private message. Please check your inbox and get back to me when you can.


Thanks


Ali

0 Helpful